Do you allow the public to record their calls with you ? Laws and Vexstatious Policy

John Jones Researcher made this Freedom of Information request to Foreign and Commonwealth Office

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

John Jones Researcher

Dear Foreign and Commonwealth Office,

Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly?
FOI Request.

Freedom of Information Act 2000
Public Interest Survey

http://www.freedomtalkradio.co.uk/uk-sur...

1 Do you have any guidance or policy for the public or service users to record calls when they speak to your staff
What is your organisations protocol on service users recording calls when they speak to your staff? Please provide a copy of your policy, procedure and guideline notes on this issue.
or call centres Do you Inform Users they can record. If the answer is no what is the reason for this please if so do send me a copy.
Are service users made aware of their right to record the encounter, if they choose to do so? Is this reflected in you policy document on the matter?

2. Does your organisation have an “Unacceptable Behaviour” policy? If so, please can you provide me with a copy?
If such a policy contains points of objectionable behaviour such as telephones calls being recorded by the caller due to them being not necessary or unwanted or needed, and furthermore the staff members may feel threatened or apprehensive, are you aware that denying users the right to record calls goes against the current UK laws.

3. Are your policies and procedures compliant with the public right to audio-visually record encounters with your staff, without their consent? If not, will you provide appropriate training for your staff so they are fully informed of the Public right to record?

4. What is our organisations current charging policy for Freedom of Information requests (FOI) or Subject Access Requests (SAR)? If charges are applied are concessions available for those on low income or students?

5. What is your organisations complaints policy? Please can you forward me a copy. Does your complaints procedure permit service users evidence such as covert call recordings to form part of the investigation.
The Public need to record all calls too many lies now its time for honesty.

Your comments please [email address]

Yours faithfully,

John Jones Researcher

Foreign and Commonwealth Office

Dear Mr Jones,
 
Thank you for your email to the Foreign and Commonwealth Office (FCO)
requesting information under the Freedom of Information Act (FOIA). In
order for us to be able to assist you with your request and best direct
any search please could you clarify the scope of your request. 
 
Could you please clarify what you mean by ‘’Unacceptable Behaviour’’
policy. Are you refering to the behaviour of members of the public or of
FCO staff? Please provide further information.
 
Once we receive your revised request we will consider it and the
appropriate course of action.
 
Yours sincerely
 
Central FOI Unit
Foreign and Commonwealth Office
 
 
 

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John Jones Researcher

Dear Foreign and Commonwealth Office,

The behaviour of everyone.

Yours faithfully,

John Jones Researcher

Foreign and Commonwealth Office

Dear Mr Jones,

Thank you for your FOI request under the Freedom of Information Act 2000. It has been assigned a unique reference number (above) and has been passed to the relevant section within the Foreign and Commonwealth Office to deal with. They will be in touch with you should your request need clarification.

We received your request on 15 October 2018 and will aim to respond within 20 working days, following date of receipt.

Yours sincerely

Central FoI Unit
Foreign and Commonwealth Office

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FOI-DPA PMCS (Sensitive),

1 Attachment

Dear John Jones,

 

Please find attached our response to your FOI request.

 

Regards

 

Central FOI Unit

Foreign and Commonwealth Office

 

 

 

 

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