Do you allow the public to record their calls with you ?

John Jones Researcher made this Freedom of Information request to Cardiff Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

John Jones Researcher

Dear Cardiff Council,

FOI REQUEST AND YOUR OWN VIEWS ON THE SUBJECT OCT 5th 2018.

http://www.freedomtalkradio.co.uk/uk-sur...

FOI REQUEST AND YOUR OWN VIEWS ON THE SUBJECT OCT 4th 2018 question 2 is essential to answer as some foi requests

are telling me this i have left a example on my site in the link above ref barrow council which clearly breaks uk laws on the subject.

Freedom of Information Act 2000

Public Interest Survey

1 Do you have any guidance or policy for the public or service users to record calls when they speak to your staff

or call centres Do you Inform Users they can record. If the answer is no what is the reason for this please.

2 if You have a Unacceptable Behaviour Policy and Procedure can you tell me if one of these are to object to telephone calls being recorded by the caller due to it being not necessary or unwanted or indeed the staff member feels threatened can you explain why you would have such Unacceptable Behaviour Policy and Procedure that goes against current uk law.

3 Are your staff the majority of them who answer public calls or when meeting a member of public are staff aware of the policies and the laws ref telephone recordings using the relevant laws laid down by legislation. if the answer is no why not.

4 If you have no policy advice or framework for the above will you develop a policy etc.

Will you encourage the public to record a 2 way conversation if the answer is no why not.

5 What are your organizations views on charging the public in foi requests and data protection and subject access requests should their information request be free.

What happens in a situation a benefit claimant or non waged person needs information what do you do to help them or someone who has no spare income.

Is it fair if the public record you then they should charge you for a copy of the recording or video the same fee you charge them.
Any tips and comments will help the public understand the uks public servants and business policies ref this subject.

6 What do you do and what is your policy when a serious complaint against a staff member is made when a person complains about wrong doing

and has evidence of foul play in your organization will you accept covertly or permission based Audio or video evidence in the case.

Do you Fully investigate under public interest laws and take note of any criminal charges.

if the answer is no why not.

Yours faithfully,

John Jones Researcher

Cardiff Council

Annwyl Mr Jones

Diolch am eich cais.

Cyfeirnod eich ymholiad yw: FOI12472

Os bydd angen unrhyw wybodaeth ychwanegol arnom er mwyn prosesu eich cais byddwn yn cysylltu â chi.

Mae’r Cyngor yn ceisio delio â’ch cais o fewn y fframiau amser statudol.

Dyfynnwch y cyfeirnod hwn os oes angen i chi gysylltu â ni yn gysylltiedig â’ch cais, mae manylion cyswllt y Cyngor isod.

Dear Mr Jones

Thank you for your Freedom of Information request.

Your query has been assigned the Reference: FOI12472

Should we require any additional information in order to process your request we will contact you.
The Council aims to deal with your request within the statutory timeframes.

Please quote this reference number if you need to contact us regarding your request, the Council's contact details are below.

Information Governance Team- Tim Llywodraethu Gwybodaeth
City of Cardiff Council - Cyngor Dinas Caerdydd
Room/Yst 357, County Hall/Neuadd y Sir
Cardiff/Caerdydd
CF10 4UW
[Cardiff Council request email]/[email address]

Cardiff Council

3 Attachments

Annwyl Mr Jones

Rydym wedi atodi ymateb i’ch cais : FOI12472.

Os ydych yn anfodlon ar ymateb y Cyngor mae gennych hawl i ofyn am adolygiad mewnol.

Os gwnewch hyn bydd angen ei gyfeirio at y Rheolwr Gweithredol, Llywodraethu Gwybodaeth a Risg.

Bydd angen i chi nodi’r rhesymau dros yr adolygiad a sut y credwch nad yw’r Cyngor wedi cydymffurfio â’r Ddeddf Rhyddid Gwybodaeth.

Dear Mr Jones

Please find attached a response to your request : FOI12472.

If you are dissatisfied with the Council’s response you have a right to request an internal review.

If you request an internal review this will need to be made in writing addressed to the Operational Manager, Information Governance & Risk.

You will need to set out the reasons for the review and how you believe the Council has not complied with the Freedom of Information Act

Information Governance Team- Tim Llywodraethu Gwybodaeth
City of Cardiff Council - Cyngor Dinas Caerdydd
Room/Yst 357, County Hall/Neuadd y Sir
Cardiff/Caerdydd
CF10 4UW
[Cardiff Council request email]/[email address]