Do I need to provide an email addrees or phone number?

Chris Roberts made this Freedom of Information request to Department for Work and Pensions

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Department for Work and Pensions did not have the information requested.

Dear Department for Work and Pensions,

In Theodore Allan’s FoI, Your Ref: 3555, he asked for any recorded information held by the DWP stating whether or not it was a legal requirement for a claimant to provide a mobile phone number or email address in order to claim Universal Credit (UC) when the claimant is being switched from Jobseeker’s Allowance (JSA) to UC.

In your reply, you stated: (a) there was no recorded information on this issue because it is not a legal requirement of claiming UC that a claimant provide a mobile phone number or email address; and (b) UC can be paid to the claimant without either of these being recorded.

However, in your reply to Glenys Harriman’s FoI request, Your Ref: 3128, the CTA (Call To Action) letter that you included states that claimants will need their own email address before they can begin the switch over process.

1. When claimants are being switched from JSA to UC, will their claim for UC be suspended and terminated if they fail to provide an email address or phone number as part of the switch over?

2. Will their JSA be suspended, i.e. will they be sanctioned if they do no provide an email address and phone number?

3. If it is not a legal or policy requirement for claimants to provide an email address or phone number when being switched over, how is their claim processed?

Yours faithfully,

Chris Roberts

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

DWP Strategy Freedom of Information, Department for Work and Pensions

Thank you for your Freedom of Information request.

FoI Reference: 3803

You can expect a reply by 10th October 2017 unless we need to come back to you to clarify your request or the balance of the public interest test needs to be considered.

If you have any queries about this letter please contact us quoting the reference number above.

Yours sincerely

DWP Strategy FoI Team
------------------------------------------------------------------------------------------------------
Your right to complain under the Freedom of Information Act

If you are not happy with this response you may request an internal review by e-mailing [DWP request email] or by writing to DWP, Central FoI Team, Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two months of the date of this letter. Please remember to quote the reference number above in any future communications.

If you are not content with the outcome of the internal review you may apply directly to the Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you have exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF
www.ico.org.uk/Global/contact_us or telephone 0303 123 1113 or 01625 545745

DWP Strategy Freedom of Information, Department for Work and Pensions

Please see the attached reply to your Freedom of Information request
 
Yours sincerely
 
DWP Strategy Freedom of Information Team

Dear DWP Strategy Freedom of Information,

Where is the attached reply to my Freedom of Information request?

Yours sincerely,

Chris Roberts

DWP Strategy Freedom of Information, Department for Work and Pensions

1 Attachment

Dear Mr Roberts,

Please accept our apologies. Attached now, the reply to your Freedom of Information request
 
Yours sincerely
 
DWP Strategy Freedom of Information Team