Dear Southwark Borough Council,

1. How many District Heating Units have you got in the borough?

2. On how many of these units have you performed a boiler replacement or other Major Works refurbishments within the last decade?

3. In total, how many tenders were announced for these Major Works, and how many companies in total have won these tenders?

4. From the answer to question 2, can you provide the percentage of Major Works accounts you have produced vs the percentage where final accounts pending?

5. What was the total Major Works Estimate for each of the groups in question 4? And what is the total actual cost for the group with settled final accounts?

6. For each of the groups in question 4, Can you provide the combined costs of for the provisions of hot water and heating for each year in the last decade, broken down into the following categories :

Fuel / Gas
Boiler PPM
Controls
Overheads
Electricity
Repairs boiler
Repairs non-boiler

Yours faithfully,

Dotan Carmel

Southwark Borough Council

Southwark Council - Information request

Our reference: 920372

show quoted sections

Elizabeth Murray, Southwark Borough Council

Southwark Council - Information request

Our reference: 920372

show quoted sections

Dear Elizabeth Murray,
Thanks for your email
By unit I mean complete systems. If one location has 2 boilers , you could count it as one (or whichever information you have most accessible).
Thanks

Yours sincerely,

Dotan Carmel

Murray, Elizabeth, Southwark Borough Council

Dear Mr Carmel,

Thank you for such a quick reply.

I have passed this clarification on to the service for them to process your request.

Kind Regards

Elizabeth Murray
Information Officer (Housing and Modernisation)

show quoted sections

Dear Murray, Elizabeth,
FOI request 920372 is now due. Please could you provide an update.
Many thanks.

Yours sincerely,

Dotan Carmel

Murray, Elizabeth, Southwark Borough Council

Thank you for your email. I am out of the office until 6 June 2018 and do
not have access to my emails so I will respond to your email on my return.

 

In case of an emergency please contact [Southwark Borough Council request email].

 

The email you received and any files transmitted with it are confidential,
may be covered by legal and/or professional privilege and are intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this in error please notify us immediately. If you
are not the intended recipient of the email or the person responsible for
delivering it to them you may not copy it, forward it or otherwise use it
for any purpose or disclose its contents to any other person. To do so may
be unlawful. Where opinions are expressed in the email they are not
necessarily those of Southwark Council and Southwark Council is not
responsible for any changes made to the message after it has been sent.

Dear Southwark Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Southwark Borough Council's handling of my FOI request 'District Heating systems in the borough'.

This is now overdue. By law, public authorities must respond “promptly” to requests.In any case, the law states that they must respond within 20 working days

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/d...

Yours faithfully,

Dotan Carmel

Murray, Elizabeth, Southwark Borough Council

Dear Mr Dotan,

I apologise for the delay in responding to your email. I was on leave when this was sent.

We have collated most of the information for this response, however, it is taking some time to locate the information for question 6 in your request. I will forward you the full response as soon as I am able to do so which I hope would be by the end of this week.

Kind Regards

Elizabeth Murray.

show quoted sections

Elizabeth Murray, Southwark Borough Council

2 Attachments

Southwark Council - Information request
Our reference: 920372

Dear Mr Carmel

Please find attached response to your FOI request.

Yours sincerely

Veronika Prokopova
Assistant Investigator

The email you received and any files transmitted with it are confidential,
may be covered by legal and/or professional privilege and are intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this in error please notify us immediately. If you
are not the intended recipient of the email or the person responsible for
delivering it to them you may not copy it, forward it or otherwise use it
for any purpose or disclose its contents to any other person. To do so may
be unlawful. Where opinions are expressed in the email they are not
necessarily those of Southwark Council and Southwark Council is not
responsible for any changes made to the message after it has been sent.

Dear Southwark Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Southwark Borough Council's handling of my FOI 920372 request 'District Heating systems in the borough'.
Question 5 and 8 have not been answered clearly:

5. What was the total Major Works Estimate for each of the groups in question 4? And what is the total actual cost for the group with settled final accounts?
6. For each of the groups in question 4, Can you provide the combined costs of for the provisions of hot water and heating for each year in the last decade, broken down into the following categories :

5. What was the total Major Works Estimate for each of the groups in question 4?
(Ie 2 sums are needed here , estimates for both groups)

And what is the total actual cost for the group with settled final accounts?
(in here you could only provide the total for the group where account has been finalised - please provide that figure vs its previous estimate).

6. I need to be able to see which boiler is from group A and which from group B . if you can't do that , or it is taken too much time , provide a list of all the boiler in question 2 (to which you answer was 20. So it shouldn't take long to list 20 properties.)

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/d...

Yours faithfully,

Dotan Carmel

Dear Southwark Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Southwark Borough Council's handling of my FOI request 'District Heating systems in the borough'.

you haven't' answered fully question 5 and question 6 as previously explained.

I request an internal review .

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/d...

Yours faithfully,

Dotan Carmel

accessinfo, Southwark Borough Council

1 Attachment

  • Attachment

    Internal review of Freedom of Information request District Heating systems in the borough.txt

    2K Download View as HTML

Dear Mr Carmel,

This request is currently under internal review as per your email on 20th June 2018 which I have attached above.

Kind Regards,

Payal Panchal
Information Officer
London Borough of Southwark
PO BOX 64529
London
SE1P 5LX

[email address]
www.southwark.gov.uk

www.southwark.gov.uk/mysouthwark
For council services at your fingertips, register online

You can access your MySouthwark account to report and track your Council requests online. You can manage your rent or service charge account, pay your council tax along with reporting and tracking your housing repairs. Go to my.southwark.gov.uk.

show quoted sections

Dear accessinfo,

Thank you very much for acknowledging you have recieved both of my emails from yesterday as well as June 20.
I look forward to hearing from you soon.

Yours sincerely,

Dotan Carmel

Barfield, Catherine, Southwark Borough Council

Dear Sir / Madam

Thank you for your review request received on the 20 June 2018.

 

Your original freedom of information request was received on the 26 April
2018 and on the 19 June Ms Elizabeth Murray provided you with a response
to your request.

 

Following that response you emailed on the 20 June as follows:

I am writing to request an internal review of Southwark Borough Council's
handling of my FOI 920372 request 'District Heating systems in the
borough'.

Question 5 and 8 have not been answered clearly:

 

5. What was the total Major Works Estimate for each of the groups in
question 4? And what is the total actual cost for the group with settled
final accounts?

6. For each of the groups in question 4, Can you provide the combined
costs of for the provisions of hot water and heating for each year in the
last decade, broken down into the following categories :

 

5. What was the total Major Works Estimate for each of the groups in
question 4?

(Ie 2 sums are needed here , estimates for both groups)

 

And what is the total actual cost for the group with settled final
accounts?

(in here you could only provide the total for the group where account has
been finalised - please provide that figure vs its previous estimate).

 

6. I need to be able to see which boiler is from group A and which from
group B . if you can't do that , or it is taken too much time , provide a
list of all the boiler in question 2 (to which you answer was 20. So it
shouldn't take long to list 20 properties.)

 

On the basis of the information contained in your email of the 20^th, I
have requested that the service reconsider their original response to you,
taking into account the queries that you have raised. I have asked the
service to provide an update to me by no later than the 20 July. I will
contact you again on that date.

I hope this response is satisfactory, however if you are not content with
the outcome of your appeal you may apply directly to the Information
Commissioner for a decision. You should contact him within 2 months of the
outcome of your internal appeal.

Further information on the Freedom of Information Act and the
Environmental Information Regulations is available through the Information
Commissioner at the: Information Commissioner’s Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire, SK9 5AF, Telephone: 01625 545 700,
Internet: [1]https://ico.org.uk/

Regards

 

 

Catherine Barfield

Specialist Services Manager (Customer Resolution)

London Borough of Southwark

PO BOX 64529

London

SE1P 5LX 

Telephone: 0207 5250041

[2][email address]

Please note: I do not work on a Friday

 

The email you received and any files transmitted with it are confidential,
may be covered by legal and/or professional privilege and are intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this in error please notify us immediately. If you
are not the intended recipient of the email or the person responsible for
delivering it to them you may not copy it, forward it or otherwise use it
for any purpose or disclose its contents to any other person. To do so may
be unlawful. Where opinions are expressed in the email they are not
necessarily those of Southwark Council and Southwark Council is not
responsible for any changes made to the message after it has been sent.
The email you received and any files transmitted with it are confidential,
may be covered by legal and/or professional privilege and are intended
solely for the use of the individual or entity to whom they are addressed.

If you have received this in error please notify us immediately.

If you are not the intended recipient of the email or the person
responsible for delivering it to them you may not copy it, forward it or
otherwise use it for any purpose or disclose its contents to any other
person. To do so may be unlawful.

Where opinions are expressed in the email they are not necessarily those
of Southwark Council and Southwark Council is not responsible for any
changes made to the message after it has been sent.

References

Visible links
1. https://ico.org.uk/
2. mailto:[email address]

Dear Barfield, Catherine,

Many thanks for your reply.
I appreciate your help in this matter and to show my gratitude I am happy to put this on hold for a week longer than you have requested your team to respond by, so ill review this again on July 27.
Best Regards

Dotan Carmel

Barfield, Catherine, Southwark Borough Council

1 Attachment

Dear Sir / Madam

I write further to my email below in which I stated that the service were
reconsidering their original response and will provide an update.

Please find attached an update from the service in response to your
queries.

I hope this is satisfactory.

Regards

 

Catherine Barfield

Specialist Services Manager (Customer Resolution)

London Borough of Southwark

PO BOX 64529

London

SE1P 5LX 

Telephone: 0207 5250041

[1][email address]

Please note: I do not work on a Friday

 

From: Barfield, Catherine
Sent: Thursday, July 12, 2018 11:43 AM
To: '[FOI #480800 email]'
Subject: Internal Review Response Ref 920372

 

Dear Sir / Madam

Thank you for your review request received on the 20 June 2018.

 

Your original freedom of information request was received on the 26 April
2018 and on the 19 June Ms Elizabeth Murray provided you with a response
to your request.

 

Following that response you emailed on the 20 June as follows:

I am writing to request an internal review of Southwark Borough Council's
handling of my FOI 920372 request 'District Heating systems in the
borough'.

Question 5 and 8 have not been answered clearly:

 

5. What was the total Major Works Estimate for each of the groups in
question 4? And what is the total actual cost for the group with settled
final accounts?

6. For each of the groups in question 4, Can you provide the combined
costs of for the provisions of hot water and heating for each year in the
last decade, broken down into the following categories :

 

5. What was the total Major Works Estimate for each of the groups in
question 4?

(Ie 2 sums are needed here , estimates for both groups)

 

And what is the total actual cost for the group with settled final
accounts?

(in here you could only provide the total for the group where account has
been finalised - please provide that figure vs its previous estimate).

 

6. I need to be able to see which boiler is from group A and which from
group B . if you can't do that , or it is taken too much time , provide a
list of all the boiler in question 2 (to which you answer was 20. So it
shouldn't take long to list 20 properties.)

 

On the basis of the information contained in your email of the 20^th, I
have requested that the service reconsider their original response to you,
taking into account the queries that you have raised. I have asked the
service to provide an update to me by no later than the 20 July. I will
contact you again on that date.

I hope this response is satisfactory, however if you are not content with
the outcome of your appeal you may apply directly to the Information
Commissioner for a decision. You should contact him within 2 months of the
outcome of your internal appeal.

Further information on the Freedom of Information Act and the
Environmental Information Regulations is available through the Information
Commissioner at the: Information Commissioner’s Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire, SK9 5AF, Telephone: 01625 545 700,
Internet: [2]https://ico.org.uk/

Regards

 

 

Catherine Barfield

Specialist Services Manager (Customer Resolution)

London Borough of Southwark

PO BOX 64529

London

SE1P 5LX 

Telephone: 0207 5250041

[3][email address]

Please note: I do not work on a Friday

 

The email you received and any files transmitted with it are confidential,
may be covered by legal and/or professional privilege and are intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this in error please notify us immediately. If you
are not the intended recipient of the email or the person responsible for
delivering it to them you may not copy it, forward it or otherwise use it
for any purpose or disclose its contents to any other person. To do so may
be unlawful. Where opinions are expressed in the email they are not
necessarily those of Southwark Council and Southwark Council is not
responsible for any changes made to the message after it has been sent.
The email you received and any files transmitted with it are confidential,
may be covered by legal and/or professional privilege and are intended
solely for the use of the individual or entity to whom they are addressed.

If you have received this in error please notify us immediately.

If you are not the intended recipient of the email or the person
responsible for delivering it to them you may not copy it, forward it or
otherwise use it for any purpose or disclose its contents to any other
person. To do so may be unlawful.

Where opinions are expressed in the email they are not necessarily those
of Southwark Council and Southwark Council is not responsible for any
changes made to the message after it has been sent.

References

Visible links
1. mailto:[email address]
2. https://ico.org.uk/
3. mailto:[email address]

Dear Barfield, Catherine,
Many thanks for your help.
Would you please tell your service to provide the real information so it saves awkward back and forth emails like that.
The original tender for boiler house refurbishment was estimated for £1,453,244.80 and not 1,535,430 as provided, AND it was to include 6 boilers in the borough:
Conant House,
Lew Evans,
Albert Westcott,
King Charles House,
Heron House,
Helen Gladstone
Only FIVE was commissioned for the Draft estimate of 1,540,886.

Don't you think this information ought to be provided by the service?
This is the second time I receive information that is very misleading.
Could you kindly review the entire answer provided by your service as I would like to make sure the information i have is correct and transparent in line with your corporate governance and its key principles:
- Treating residents as if they were a valued member of the family.
- Being open, honest and accountable.
- Spending money as if it were from our own pocket.
- Making Southwark a place to be proud of.

Thanks

Yours sincerely,

Dotan Carmel

Barfield, Catherine, Southwark Borough Council

Dear Sir / Madam
Thank you for your email which I have forwarded to the relevant department.
I have already completed my review of your request and recommended that you apply directly to the Information Commissioner if you remain dissatisfied. This I believe you have done.
We now await further instructions from the Information Commissioner.
Regards

Catherine Barfield
Specialist Services Manager (Customer Resolution)
London Borough of Southwark
PO BOX 64529
London
SE1P 5LX
Telephone: 0207 5250041
[email address]
Please note: I do not work on a Friday

show quoted sections

Please use this email address for all replies to this request:
[FOI #480800 email]

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The email you received and any files transmitted with it are confidential, may be covered by legal and/or professional privilege and are intended solely for the use of the individual or entity to whom they are addressed. If you have received this in error please notify us immediately. If you are not the intended recipient of the email or the person responsible for delivering it to them you may not copy it, forward it or otherwise use it for any purpose or disclose its contents to any other person. To do so may be unlawful. Where opinions are expressed in the email they are not necessarily those of Southwark Council and Southwark Council is not responsible for any changes made to the message after it has been sent.

The email you received and any files transmitted with it are confidential, may be covered by legal and/or professional privilege and are intended solely for the use of the individual or entity to whom they are addressed.

If you have received this in error please notify us immediately.

If you are not the intended recipient of the email or the person responsible for delivering it to them you may not copy it, forward it or otherwise use it for any purpose or disclose its contents to any other person. To do so may be unlawful.

Where opinions are expressed in the email they are not necessarily those of Southwark Council and Southwark Council is not responsible for any changes made to the message after it has been sent.

Dear Barfield, Catherine,
Just to confirm you have read my latest concerns and the explanation followed why I think the service's answers are misleading. Subsequently you have concluded that there are no constructive feedbacks the service can take from here?

Yours sincerely,

Dotan Carmel