Dear Parliamentary and Health Service Ombudsman,
The attached (below) records the final 3 three items of correspondence (out of several hundred) relating to a dispute prolonging over 1,761 days. That is the amount of time which has passed since permission was given to the DWP to access personal data under Data Protection Act 1998 to escalate a complaint/appeal regarding unlawful sanctions relating to a claim (National Insurance only) which led to disentitlement of qualifying year's pension contributions. The 1,761 days excludes the duration of time prior to the proceedings when injustices were experienced relating to the DWP's unlawful actions.
The first item is a letter from the Parliamentary Ombudsman of 9 February 2018 summarising and verifying the complaint terms of reference. The second is an in email response of 20 February 2018 from the complainant clarifying the points and the third is the PHSO's outcome letter of 26 February 2018 informing the complainant that having reviewed the information provided by the complainant and Grimsby Jobcentre Plus it has decided not to consider the complaint further.
Though none of the other complaint material is included (which is a substantial amount ) it is nevertheless apparent from the bare bones that the complainant's representations are either dismissed, ignored or misrepresented with greater consideration given to the public authority to mitigate their fault with a view to justify dismissing the complaint.
Q. What guidance/instructions are investigating officers under to consider only aspects of the complainant's representations that can be distorted to the Ombudsman's agenda which clearly is to filter out complaints?
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