Distance between adjacent Underground stations

The request was successful.

Rayleigh Collins

Dear Sir or Madam,

Please could you supply me, in non-proprietary electronic format, the distances between adjacent underground stations for all tube lines. This can be track length, if that makes it easier (which I presume you must know, in order to get engineers to lay/fix it.) or actual crow-flying distances.

I should qualify that the stations are the ones on the same line, so, for example, between Seven Sisters and Tottenham Hale on the Victoria line. I don't wish to know the distance from every station to every other, that would be silly, and an awful lot of data.

Of course, you could base the data at the end point of every line, and give relative distances from there. Whatever is handiest.

Yours faithfully,

Dear Sir or Madam,

With regards to my freedom of information request, I would like to point out that your have taken longer to reply that is allowed by law. I have had no communication from you at all.

As you are in breach of the law, could you either explain why (and quickly. An explanation at any point during the twenty days allowed would have been fine, but too late for that) or please supply the information I requested.

Yours sincerely,

Transport for London

1 Attachment

Dear Mr Collins

I understand from our Central Customer Services team that you did not
receive the response that London Underground recently sent you in relation
to your Freedom of Information request.

I am sorry that this happened and I have attached a copy of the response,
which I hope you find useful. The spreadsheet provides current
information for the entire London Underground network, if you need any
assistance extracting the data you require or are unable to open the
attachment please contact me on 0845 3309880

Kind Regards

Shirley Xavier

Customer Service Centre

Original Text

From: [email address]
To: [1][FOI #1779 email]
<[email address]>
CC:
Sent: 23.08.08 08:23:12
Subject: RE: CCS FOI Collins

Our ref: 1001647942

Date: 23.08.2008

Dear Mr Collins

Our ref: 1001647942

Date: 23.08.2008

Dear Mr Collins

Thank you for your information access request. Your request has been
considered under the terms of the Freedom of Information Act and I can
confirm that we do hold the information you require.

I have attached a cross network spreadsheet which contains the information
requested.

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me
08453309880.

If you are not satisfied with this response, please read the attached
help-sheet entitled ‘Your Right to Appeal’ Please contact me again if
you need any help in the future.

Yours sincerely,

Shirley Xavier
Customer Service Centre

Internal Review

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision.

The internal review will be conducted by someone other than the person who
made the original decision, in accordance with the complaints procedure
published on our website at [2]www.tfl.gov.uk/foi.

Requests for internal review should be addressed to:

Head of Information Access and Compliance

6^th Floor Windsor House

42 – 50

Victoria Street

London

SW1H 0TL

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner’s Office
website

[3]www.ico.gov.uk

If you wish to reply directly to this email, please click on the reply
button on your toolbar. Please do not alter or delete the subject line as
this will result in your email not being delivered.

If you wish to contact us with a new or unrelated query, please use our
[4]www.tfl.gov.uk/tubefeedback.

For questions and enquiries about the Tube or Oyster cards, try using
[5]www.tfl.gov.uk/tubehelp or [6]http://www.tfl.gov.uk/oysterhelp.

We are asking our customers to provide us with feedback and we wouldbe
grateful if you would complete the questions on the following
link:[7]http://surveymonkey.com/s.asp?u=32217545...

Your answers will be anonymous and confidential. The questions should
take no more than 5 minutes to answer.

DO NOT DELETE.............................
{ticketno:[18753]}
DO NOT DELETE.............................

show quoted sections

Dear Shirley,

Thanks for the reply, I guess the last one got lost in the post somewhere. Still, I am happy to have this. Most excellent. (And it is _Miss_ Collins, although I will let that pass. :)

Yours sincerely,

Transport for London

****** THIS IS AN AUTOMATED RESPONSE FROM LONDON UNDERGROUND'S CUSTOMER
SERVICE CENTRE - PLEASE DO NOT REPLY ******

Thank you for your comments. Your email has been successfully delivered.

We will deal with this matter as quickly as we can and aim to send you a
reply within 10 days.

Depending on the nature of the matter however, it may take longer than 10
days to investigate and respond to you. If this is the case we will keep
you updated until we are able to respond fully, once the investigation has
been done. If you need to contact us in the meantime, you can call us on
0845 330 9880. We are open 7 days a week from8am to 8pm.

show quoted sections

Enquire (TfL), Transport for London

1 Attachment

[1]Picture (Metafile)

Central Customer Services

23rd Floor

Empress State Building

Empress Approach

Lillie Road

London

SW6 1TR

Tel: 020 7222 5600

[2][TfL request email]

Our ref: TFL085214

15 September 2008

Dear Rayleigh,

Thank you for your reply in relation to a recent request you made to
Transport for London under the Freedom of Information Act.

In response to your query, a reply was sent to you directly on 23 August
2008 by Shirley Xavier of London Underground's Customer Service Centre.
This included a spreadsheet with the information you requested. I have
included a copy of the email (but not the file) sent by Ms Xavier below.

If you have any further queries about this request, please do not hesitate
to contact me directly at the above email address. If you are not
satisfied with the response(s) you have received, please read the
information entitled `Your Right to Appeal' at the end of this email.

Kind regards,

Dave Finlow
Customer Relations Officer
Transport for London

Original Text
From: [email address]
To: [email address]
<[email address]>
CC:
Sent: 23.08.08 08:23:12
Subject: RE: CCS FOI Collins
Top of Form 1
Our ref: 1001647942
Date: 23.08.2008
Dear Mr Collins
Thank you for your information access request. Your request has been
considered under the terms of the Freedom of Information Act and I can
confirm that we do hold the information you require.

I have attached a cross network spreadsheet which contains the information
requested.
If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me
08453309880. If you are not satisfied with this response, please read the
attached help-sheet entitled `Your Right to Appeal' Please contact me
again if you need any help in the future.

Yours sincerely,

Shirley Xavier
Customer Service Centre

Your Right to Appeal

Internal Review

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision.

The internal review will be conducted by someone other than the person who
made the original decision, in accordance with the complaints procedure
published on our website at [3]www.tfl.gov.uk/foi.

Requests for internal review should be addressed to:

Head of Information Access and Compliance
Transport for London
6^th Floor, Windsor House
42-50
Victoria Street
London
SW1H 0TL

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

A complaint form is available on the Information Commissioner's Office
website
[4]www.ico.gov.uk

show quoted sections

References

Visible links
2. mailto:[TfL request email]
3. http://www.tfl.gov.uk/foi
4. http://www.ico.gov.uk/

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site AskTheEU.org . Find out more .

AskTheEU.org