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Disputing a Claimant Commitment for Jobseeker’s Allowance and Universal Credit

Frank Zola made this Freedom of Information request to Department for Work and Pensions

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Dear Department for Work and Pensions,

For legacy JSA, new style JSA and UC, if a Claimant wants to dispute benefit conditions in:

[1.] The first Claimant Commitment (CC) of a new claim before accepting or agreeing to it


[2.] Proposed variation of an existing agreed and accepted CC

what processes must the DWP follow to resolve this dispute and how can a claimant require the DWP to accept any new proposals the claimant makes related to [1.] or [2.] to resolve the dispute?

When the DWP or one of it's Jobcentre Coaches does not accept any claimant CC proposals, what processes are they expected to follow related to [1.] and [2.] ?

What rights of appeal exist for a claimant who is required to accept a CC after the dispute they raise or proposals put forward are not accepted, how is this non acceptance communicated to a claimant?

During the process and time of disputing a new CC or variation of an existing CC, what happens to payment of legacy JSA, new style JSA and UC and under what circumstances can claims for such benefits be terminated?

Please disclose your guidance on above for a Work Coach and a Decision Maker and details of the legislation that applies to all the above CC issues. As well as the standard/template letters and notifications issued to a claimant during these CC dispute process , it's resolution or decision to terminate a claim and any Mandatory Reconsideration or Appeal rights that exist when a new claim is refused or after a determination has been made to terminate an existing claim or during any time of disputing a CC related to [1.] and [2.]

Yours faithfully,

Frank Zola

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Dear Mr Zola,
Please find attached our response to your recent Freedom of Information
Yours sincerely
DWP Central Freedom of Information Team

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