Thank you for contacting Transport for West Midlands (TfWM).

Customer Relations aim to respond to all enquiries within 10 working days. The majority of enquiries should take less than this to respond. However, there may be occasions where this takes longer. We will acknowledge your enquiry and keep you updated on progress. If your enquiry is time-sensitive then it is best to call us.

TfWM is the transport arm of West Midlands Combined Authority (WMCA). TfWM works in partnership with operators of public transport within the West Midlands. TfWM provides bus stops, timetable information, park & ride facilities, as well as delivering smart travel passes across the public transport network via Swift. More about what TfWM does can be found here: www.tfwm.org.uk/who-we-are/<http://www.tfwm.org.uk/who-we-are/>. More about what WMCA does can be found here: www.wmca.org.uk/what-we-do/<http://www.wmca.org.uk/what-we-do/>

To see our Privacy & Cookies Policy, please click here www.tfwm.org.uk/policies/privacy-and-coo...<http://www.tfwm.org.uk/policies/privacy-...>

Thank you for contacting Transport for West Midlands (TfWM).

Customer Relations aim to respond to all enquiries within 10 working days. The majority of enquiries should take less than this to respond. However, there may be occasions where this takes longer. We will acknowledge your enquiry and keep you updated on progress. If your enquiry is time-sensitive then it is best to call us.

TfWM is the transport arm of West Midlands Combined Authority (WMCA). TfWM works in partnership with operators of public transport within the West Midlands. TfWM provides bus stops, timetable information, park & ride facilities, as well as delivering smart travel passes across the public transport network via Swift. More about what TfWM does can be found here: www.tfwm.org.uk/who-we-are/<http://www.tfwm.org.uk/who-we-are/>. More about what WMCA does can be found here: www.wmca.org.uk/what-we-do/<http://www.wmca.org.uk/what-we-do/>

To see our Privacy & Cookies Policy, please click here www.tfwm.org.uk/policies/privacy-and-coo...<http://www.tfwm.org.uk/policies/privacy-...>

Your case reference number is 186667 

Dear James

Thank you for your email to Transport for West Midlands (TfWM) on 1
September 2022 regarding your freedom of information request. 

I apologise that you have not received a reply to your initial request and
I appreciate the frustration this must cause. 

I have passed your latest email to our Information Officer and their team
will contact you with an update to your case. 

Thank you for contacting TfWM.

Kind regards

Chris Day

Customer Relations Executive 

TfWM is the transport arm of West Midlands Combined Authority (WMCA). TfWM
works in partnership with operators of public transport within the West
Midlands. TfWM provides bus stops, timetable information, park & ride
facilities, as well as delivering smart travel passes across the public
transport network via Swift. 

More about what TfWM does can be found
here: [1]www.tfwm.org.uk/who-we-are/. More about what WMCA does can be
found here: [2]www.wmca.org.uk/what-we-do/

HOW ARE WE DOING?

We’re constantly striving to provide excellent service.

We’d love to get your feedback about how we are doing by asking you 3
quick questions about your interaction with us today.　

To take part please click here - [3]Customer Survey

Confidentiality: The information in this email may be confidential,
contain personal and/or sensitive information, and/or may be legally
privileged.  If an addressing or transmission error has misdirected this
email, please notify the author by replying to this email and then
deleting the original and your reply.  If you have received this email in
error, any disclosure, copying, distribution, or any action taken or
omitted to be taken in reliance on the email, may be prohibited and
potentially unlawful.  Any views or opinions expressed in this email are
those of the sender and do not necessarily reflect the views of West
Midlands Combined Authority, unless explicitly stated otherwise.

show quoted sections

Dear Mr Boden

Further to your request for information please find attached our response.

Yours sincerely

Information Governance
West Midlands Combined Authority

If you are a customer with a physical or mental health disability and
require a reasonable adjustment, please visit our [1]website for more
information.

[2]West Midlands Combined Authority

A better connected, more prosperous, fairer, greener and healthier region
16 Summer Lane, Birmingham, B19 3SD

Confidentiality: The information in this email may be confidential,
contain personal and/or sensitive information, and/or may be legally
privileged. If an addressing or transmission error has misdirected this
email, please notify the author by replying to this email and then
deleting the original and your reply. If you have received this email in
error, any disclosure, copying, distribution, or any action taken or
omitted to be taken in reliance on the email, may be prohibited and
potentially unlawful. Any views or opinions expressed in this email are
those of the sender and do not necessarily reflect the views of West
Midlands Combined Authority, unless explicitly stated otherwise.

Find out about WMCA by visiting [3]https://www.wmca.org.uk

6 Please consider the environment, before printing this email.

References

Visible links
1. https://www.wmca.org.uk/policies#Reaso
2. http://www.wmca.org.uk/
3. https://www.wmca.org.uk/

Dear Mr Murphy

Further to your request for information please find attached our response

Yours sincerely

Information Goverance

West Midlands Combined Authority

If you are a customer with a physical or mental health disability and
require a reasonable adjustment, please visit our [1]website for more
information.

[2]West Midlands Combined Authority

A better connected, more prosperous, fairer, greener and healthier region
16 Summer Lane, Birmingham, B19 3SD

Confidentiality: The information in this email may be confidential,
contain personal and/or sensitive information, and/or may be legally
privileged. If an addressing or transmission error has misdirected this
email, please notify the author by replying to this email and then
deleting the original and your reply. If you have received this email in
error, any disclosure, copying, distribution, or any action taken or
omitted to be taken in reliance on the email, may be prohibited and
potentially unlawful. Any views or opinions expressed in this email are
those of the sender and do not necessarily reflect the views of West
Midlands Combined Authority, unless explicitly stated otherwise.

Find out about WMCA by visiting [3]https://www.wmca.org.uk

6 Please consider the environment, before printing this email.

References

Visible links
1. https://www.wmca.org.uk/policies#Reaso
2. http://www.wmca.org.uk/
3. https://www.wmca.org.uk/