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Disclosure of Information

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Dear NHS England,

Disclosure of Information

I am writing to request the following information:

1. Who can obtain copies of your medical records? Do include public officers, government agencies, local authorities and affiliates.
2. Can you request your children's medical records and what are the exemptions?
2. Share what is the process to transfer medical records and how long does it take?
3. Can medical records be deleted off patient files except if they are deceased?
4. Can you request your medical records from NHS England?
5. If anyone: those individuals/organisation listed in Q1 requests your medical files what is the process legally and according to GDPR, 2018 from your GP/NHS England or any health care online records?

I look forward to hearing from you regarding this matter.

Yours faithfully,

A. Marfo

FOI, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear A Marfo,

 

Thank you for your communication dated 24 June 2019.

 

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, your request is being dealt with
under the terms of the FOI Act, and has been allocated the following
reference number: FOI-059563.

 

Your exact request was:

 

“1. Who can obtain copies of your medical records? Do include public
officers, government agencies, local authorities and affiliates.

2. Can you request your children's medical records and what are the
exemptions?

2. Share what is the process to transfer medical records and how long does
it take?

3. Can medical records be deleted off patient files except if they are
deceased?

4. Can you request your medical records from NHS England?

5. If anyone: those individuals/organisation listed in Q1 requests your
medical files what is the process legally and according to GDPR, 2018 from
your GP/NHS England or any health care online records?”

 

NHS England may hold information in relation to your request.

                      

However, as the information held is in the public domain, we will under
Section 21 of the FOI Act (information accessible to the applicant by
other means) refer you to the published source.

General information about requesting medical records;

 

[1]https://www.england.nhs.uk/contact-us/ho...

 

In depth information about accessing medical records and accessing on
behalf of someone else;

 

[2]https://www.nhs.uk/using-the-nhs/about-t...

 

Information in relation to GP Online services;

 

[3]https://www.nhs.uk/using-the-nhs/nhs-ser...

 

Information in relation to record transfer process;

 

[4]https://pcse.england.nhs.uk/services/gp-...

 

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Email: [5][NHS England request email]

 

Please quote the reference number FOI-059563 in any future communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [6][email address]  

Website: [7]www.ico.org.uk

 

Please note there is no charge for making an appeal.

 

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [8][NHS England request email].

 

 

Yours sincerely,

 

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [9][NHS England request email]

 

‘Health and High quality care for all, now and for future generations’

 

 

 

show quoted sections

Dear NHS England,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of NHS England's handling of my FOI request 'Disclosure of Information'.

1. Who can obtain and/or access copies of your medical records? Do list and include public officers, government agencies, local authorities and affiliates.

2. Can you request your children's medical records and what are the exemptions?

3. What is the NHS process and how long does it take to transfer medical records from current GP to another GP this also includes those in another borough?

3. Can medical records be deleted or amended on a patients' files, this excludes being deceased?

4. Can you request your medical records from NHS England?

5. List who can access your medical records? What information they can see? Does the NHS keep a record of who has accessed a patients record; Both online: Patient access, GP Online & Evergreen etc.. and at the local GP? Finally, what is the legal process according to obtain records?
This includes GP, Psychologists, Social Workers, Benefits Department, Universities etc..

6. Does the access portal online to medical records such as Patient Access/Evergreen/GP online etc reflect the same information that is stored on the GP system?

I look forward to hearing from you.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/d... and has been amended

Yours faithfully,

A. Marfo

Dear NHS England,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of NHS England's handling of my FOI request 'Disclosure of InformatioN, it is overdue.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/d...

Yours faithfully,

A. Marfo

FOI, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

1 Attachment

  • Attachment

    Freedom of Information Request Acknowledgement and Response Our Ref FOI 059563.html

    18K Download

Dear  A Marfo ,

Thank you for your communication dated 21 January 2020 in which you
indicated that your response was overdue.

Having reviewed the position we can confirm that a response in relation to
case FOI-059563 was issued on 11 July 2019. A copy is therefore attached
for your assistance.

We hope this answers your query however, if we can assist you further
please do not hesitate to contact us
at [1][NHS England request email] quoting the above reference number.

Yours sincerely, 

Freedom of Information

Corporate Communications Team
Transformation and Corporate Operations Directorate
NHS England
PO Box 16738
REDDITCH
B97 9PT
Tel: 0300 311 22 33
Email: [2][NHS England request email]

‘High quality care for all, now and for future generations

 

show quoted sections

Dear FOI, England (NHS ENGLAND & NHS IMPROVEMENT - X24),

I am writing to request an internal review of NHS England's handling of my FOI request 'Full Disclosure of Information' and kindly include information which relates to children living in care, asylum seekers, adopted children.

1. Who can obtain and/or access copies of your medical records? Do list and include public officers, government agencies, local authorities and affiliates.

2. Can you request your children's medical records and what are the exemptions?

3. What is the NHS process and how long does it take to transfer medical records from current GP to another GP this also includes those in another borough?

3. Can medical records be deleted or amended on a patients' files, this excludes being deceased?

4. Can you request your medical records from NHS England?

5. List who can access your medical records? What information they can see? Does the NHS keep a record of who has accessed a patients record; Both online: Patient access, GP Online & Evergreen etc.. and at the local GP? Finally, what is the legal process according to obtain records?
This includes GP, Psychologists, Social Workers, Benefits Department, Universities etc..

6. Does the access portal online to medical records such as Patient Access/Evergreen/GP online etc reflect the same information that is stored on the GP system?

I look forward to hearing from you.

Yours sincerely,

A. Marfo

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear  A Marfo ,

Thank you for your communication dated 03 February 2020.

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely, 

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate
NHS England
PO Box 16738
REDDITCH
B97 9PT
Tel: 0300 311 22 33
Email: [3][NHS England request email]

‘High quality care for all, now and for future generations’

 

show quoted sections

FOI, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear A Marfo,

 

 

We are writing with regard to your Freedom of Information (FOI) request
dated 03 February 2020.

 

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible.

 

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]

Website: [2]www.ico.gov.uk

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘Health and high quality care for all, now and for future generations’

 

show quoted sections

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear A Marfo,

Re:     Freedom of Information request (Our Ref: FOI-2002-1134577)

Thank you for your Freedom of Information (FOI) request dated 03 February
2020

Your exact request was:-

“I am writing to request an internal review of NHS England's handling of
my FOI request 'Full Disclosure of Information' and kindly include
information which relates to children living in care, asylum seekers,
adopted children.

1. Who can obtain and/or access copies of your medical records? Do list
and include public officers, government agencies, local authorities and
affiliates.

2. Can you request your children's medical records and what are the
exemptions?

3. What is the NHS process and how long does it take to transfer medical
records from current GP to another GP this also includes those in another
borough?

3. Can medical records be deleted or amended on a patients' files, this
excludes being deceased?

4. Can you request your medical records from NHS England?

5. List who can access your medical records? What information they can
see? Does the NHS keep a record of who has accessed a patients record;
Both online: Patient access, GP Online & Evergreen etc.. and at the local
GP? Finally, what is the legal process according to obtain records?
This includes GP, Psychologists, Social Workers, Benefits Department,
Universities etc..

6. Does the access portal online to medical records such as Patient
Access/Evergreen/GP online etc reflect the same information that is stored
on the GP system?”

 
NHS England does not hold recorded information in relation to your
request.

It may help if we explain that the FOI act gives applicants a right to any
recorded information an organisation may hold. This can include
information held on computers, in emails and in printed or handwritten
documents. An authority does not have to answer your question if this
would mean creating new information or giving an opinion or judgment that
is not already recorded. In relation to this request NHS England is of the
opinion that these are not requests for recorded information, but a
request for a narrative response. Accordingly, we will respond to you
outside of the act.
 

Question Response
1. Who can obtain and/or access Requests for access to medical
copies of your medical records? Do records are processed on a case by
list and include public officers, case basis which may include
government agencies, local government agencies, local
authorities and affiliates. authorities where requests can be
justified.
2. Can you request your children's Yes, subject to verification and
medical records and what are the evidence of parental rights.
exemptions?
3. What is the NHS process and how Transfer of medical records are
long does it take to transfer medical undertaken once the GP raises the GP
records from current GP to another GP to GP transfer. Courier then
this also includes those in another collects the bag from GP Practice A,
borough? then takes it back to their depot
for sorting in to the correct
delivery route and then the courier
then deliver the bag of records to
GP Practice B.
3. Can medical records be deleted or Amendments can be made if e.g. there
amended on a patients' files, this is an incorrect entry on the record
excludes being deceased? etc.
4. Can you request your medical Yes, If a patient is de-registered.
records from NHS England?
5. List who can access your medical Requests for access to medical
records? What information they can records are processed on a case by
see? Does the NHS keep a record of case basis and requestors only
who has accessed a patients record; receive what is required/requested
Both online: Patient access, GP subject to meeting the requirements
Online & Evergreen etc.. and at the of disclosure. A record of
local GP? Finally, what is the legal disclosure/access is kept by NHS
process according to obtain records? England. We can’t comment on whether
This includes GP, Psychologists, a GP practice or the systems which
Social Workers, Benefits Department, they or other organisations use to
Universities etc.. access records – this aspect of the
request will need to be directed to
those organisations directly.
6. Does the access portal online to NHS England may hold information
medical records such as Patient relevant to your request.  However,
Access/Evergreen/GP online etc we are unable to begin processing
reflect the same information that is your request without further
stored on the GP system? clarification.

Under Section 1(3) of the FOI Act,
an authority is not obliged to
comply with an FOI request when it
reasonably requires further
information in order to identify and
locate the information requested.

We would be grateful if you could
clarify what is specifically being
asked? Does this relate to the
updating of records, to ensure
parity between different systems, or
what information is seen by which
system, or something else?
 

Copyright:- NHS England operates under the terms of the open government
licence. Please see the NHS England Terms and conditions on the following
link [1]http://www.england.nhs.uk/terms-and-cond...

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

NHS England
PO Box 16738
REDDITCH
B97 9PT

Email: [2][NHS England request email]

Please quote the reference number FOI-2002-1134577 in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Email: [3][email address]  
Website: [4]www.ico.org.uk

Please note there is no charge for making an appeal.

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [5][NHS England request email].

Yours sincerely,

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [NHS England request email]

show quoted sections

Dear FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24),
You state,
" NHS England does not hold recorded information in relation to your foi"

However, some information was sent but not in its entirety.

The FOI does
- relate to the editing/altering/updating of records to ensure
Cohesion and clarity between different systems.
- Does NHS England hold a centralised medical database system?
- Does online access to patient records reflect what is accessible on the medical database?

I look forward to hearing from you.

Regards,

Ms Marfo

Yours sincerely,

A. Marfo

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear  A Marfo ,

Thank you for your communication dated 20 March 2020.

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely, 

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate
NHS England
PO Box 16738
REDDITCH
B97 9PT
Tel: 0300 311 22 33
Email: [3][NHS England request email]

‘High quality care for all, now and for future generations’

 

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are A. Marfo please sign in and let everyone know.