Thank you for your email on Fri Jun 14 2019 08:28:12 regarding your
Environmental Information’s Regulations (EIR) enquiry, please take this
email as confirmation that your query has been received and will be dealt
with accordingly.

We will aim to reply to you as soon as possible and no later than 20
working days.

Thank you,
Environmental Information’s Regulations (EIR) Team.

This is an automated response, please do not reply to this message.

EMGateway3.uuplc.co.uk made the following annotations

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Dear Mr Ivers,

Thank you for your request for information dated 14th June 2019 which we are treating in accordance with our obligations under the Environmental Information Regulations 2004 (EIRs).

As required by the legislation, we aim to answer your request within the statutory timescale unless we need to come back to you for further clarification. If for any reason we are unable to meet this deadline, we will keep you fully informed of the reasons for this. We shall however endeavour to respond as soon as possible, but in any event by the 12th July 2019.

If you have any queries, please feel free to contact us quoting reference Legal/EIR/2019/06/ID612 - Cliff Ivers at [United Utilities request email]

Kind regards,

Charlotte Smith
Legal Administrator
Legal Department
United Utilities 

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Please quote any Legal reference stated in this

e-mail subject header all communications

Summer leave dates: Mon 15/7 – Fri 26/7/19 incl

Dear Mr Ivers

I write further to your request for information submitted via the
Whatdotheyknow website:

Dear United Utilities Water PLC,

Could you please list the recorded incidents of untreated sewage being
discharged from your sewers into Middleton (Nr Manchester) waterways
during the last 5 years.

Please find the requested information attached.

However kindly note that Spill data is routinely submitted to the
Environment Agency as part of our permit obligations where we have
monitoring equipment.  The totals are based on the Environment Agency
permit definition of a spill.  In some cases, spill numbers may appear
high due to erroneous readings, so the readings should be read within that
context.

We hope that this now meets with your request. However, should you
consider that we have not adequately complied with our obligations under
Environmental Information Regulations 2004, the law under which we are
providing this to you, you have the right to ask us to carry out an
internal review. This can be done by writing to David Hannon Head of
Legal, United Utilities, Legal Department, Grasmere House First Floor,
Lingley Mere Business Park, Lingley Green Avenue, Great Sankey,
Warrington, WA5 3LP. Alternatively, you may find it easier to e-mail us
directly on [1][United Utilities request email] and your review request will be
forwarded on to Mr Hannon.

Your request for review should explain why you wish a review to be carried
out, and should be made within 40 working days of receipt of this letter,
and we will reply within 40 working days of receipt. If you are not
satisfied with the result of the review, you then have the right to make a
formal complaint to the Information Commissioner.

Finally, I would be grateful if you would kindly acknowledge receipt of
this e-mail.

Yours sincerely

Rajat Jain

Regulatory Solicitor

Data Protection & Fraud

Legal Department

United Utilities 

unitedutilities.com

EMGateway3.uuplc.co.uk made the following annotations

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References

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1. mailto:[United Utilities request email]

Please quote any Legal reference stated in this

e-mail subject header all communications

Dear Mr Ivers

I write further to my earlier e-mail today included below.

Kindly note that as an additional point to make that I also wanted to make
you aware that spills from our assets occur as standard operational
practice as relief for the sewer network in times of excess flows and high
rainfall, and in the vast majority of the times, these are specifically
permitted by the Environment Agency

I hope that further clarifies our earlier response

Yours sincerely

Rajat Jain

Regulatory Solicitor

Data Protection & Fraud

Legal Department

United Utilities 

Unitedutilities.com

From: Jain, Rajat
Sent: 12 July 2019 15:07
To: '[FOI #583124 email]'
<[FOI #583124 email]>
Subject: From United Utilities Legal/EIR/2019/06/ID612 - Cliff Ivers
(FIN02.32)

Please quote any Legal reference stated in this

e-mail subject header all communications

Summer leave dates: Mon 15/7 – Fri 26/7/19 incl

Dear Mr Ivers

I write further to your request for information submitted via the
Whatdotheyknow website:

Dear United Utilities Water PLC,

Could you please list the recorded incidents of untreated sewage being
discharged from your sewers into Middleton (Nr Manchester) waterways
during the last 5 years.

Please find the requested information attached.

However kindly note that Spill data is routinely submitted to the
Environment Agency as part of our permit obligations where we have
monitoring equipment.  The totals are based on the Environment Agency
permit definition of a spill.  In some cases, spill numbers may appear
high due to erroneous readings, so the readings should be read within that
context.

We hope that this now meets with your request. However, should you
consider that we have not adequately complied with our obligations under
Environmental Information Regulations 2004, the law under which we are
providing this to you, you have the right to ask us to carry out an
internal review. This can be done by writing to David Hannon Head of
Legal, United Utilities, Legal Department, Grasmere House First Floor,
Lingley Mere Business Park, Lingley Green Avenue, Great Sankey,
Warrington, WA5 3LP. Alternatively, you may find it easier to e-mail us
directly on [1][United Utilities request email] and your review request will be
forwarded on to Mr Hannon.

Your request for review should explain why you wish a review to be carried
out, and should be made within 40 working days of receipt of this letter,
and we will reply within 40 working days of receipt. If you are not
satisfied with the result of the review, you then have the right to make a
formal complaint to the Information Commissioner.

Finally, I would be grateful if you would kindly acknowledge receipt of
this e-mail.

Yours sincerely

Rajat Jain

Regulatory Solicitor

Data Protection & Fraud

Legal Department

United Utilities 

unitedutilities.com

EMGateway3.uuplc.co.uk made the following annotations

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References

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1. mailto:[United Utilities request email]

Please note that I am on leave on from Saturday 13th July to Sunday 28th
July 2019 inclusively. I will not have access to e-mails or telephone. If
your query is urgent please contact Charlotte Smith or David Wood in the
Legal Department via Outlook. Thank you.

EMGateway3.uuplc.co.uk made the following annotations

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Please quote any Legal reference stated in the
e-mail subject header in all communications

Dear Mr Ivers

Thank you for your further e-mail.

I have just returned from leave and have passed this on to my colleagues for clarification as to why you were not provided with the full 5 years.

I will endeavour to respond as soon as I have heard back

Yours sincerely

Rajat Jain
Regulatory Solicitor
Data Protection & Fraud
Legal Department
United Utilities 
unitedutilities.com

 Please consider the environment before printing this e-mail

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