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Disagreement for a proposed JSA claimant commitment (JSA/CC) variation and a claimant asking for a review

Frank Zola made this Freedom of Information request to Department for Work and Pensions

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Dear Department for Work and Pensions,

When variation of an accepted and signed JSA claimant commitment (JSA/CC) is proposed and the Coach refuses outright to consider any alternative proposals put forward by a claimant, does a claimant risk a benefit suspension or sanction if they ask the "disagreement" "to be "reviewed"?

Who conducts this "review"?

What processes must the Coach follow to ensure this review is undertaken and what precise legislation applies to this "review" process?

Please disclose the guidance or advice used by those that undertake this "review" and the advice and guidance aimed at coaches concerning such a JSA/CC "disagreement" and any "review".

As part of the "disagreement" and the claimant asking for the variation to be "reviewed", what process does the Coach and reviewer follow to ensure that the claimants' stated alternative JSA/CC proposals or concerns about the reasonableness of the variation are fully considered?

Standard "My rights" text on a JSA/CC

"My rights
I know if there is a disagreement about my Claimant Commitment, I can ask for this to be reviewed...."
https://www.whatdotheyknow.com/request/4...

Yours faithfully,

Frank Zola

DWP freedom-of-information-requests, Department for Work and Pensions

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Dear DWP freedom-of-information-requests,

I wish to amend my request to:

When variation of an accepted and signed JSA claimant commitment (JSA/CC) is proposed and the Coach refuses outright to consider any alternative proposals put forward by a claimant, does a claimant risk a JSA suspension, JSA disentitlement or JSA sanction if they ask the "disagreement" "to be "reviewed"?

Who conducts this "review"?

What processes must the Coach follow to ensure this review is undertaken and what precise legislation applies to this "review" process?

Please disclose the guidance or advice used by those that undertake this "review" and the advice and guidance aimed at coaches concerning such a JSA/CC "disagreement" and any "review".

As part of the "disagreement" and the claimant asking for the variation to be "reviewed", what process does the Coach and reviewer follow to ensure that the claimants' stated alternative JSA/CC proposals or concerns about the reasonableness of the variation are fully considered?

Standard "My rights" text on a JSA/CC

"My rights
I know if there is a disagreement about my Claimant Commitment, I can ask for this to be reviewed...."
https://www.whatdotheyknow.com/request/4...

Yours sincerely,

Frank Zola

Operations FOI Requests, Department for Work and Pensions

19 Attachments

 
Dear Mr Zola,
 
Please find attached our response to your recent Freedom of Information
request.
 
 
 
Yours sincerely
 
DWP Central Freedom of Information Team
 
 
 
 

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We don't know whether the most recent response to this request contains information or not – if you are Frank Zola please sign in and let everyone know.