Disabled people and LTN

Dear Ms Link

Freedom of Information request:  FOI-61084

Thank you for your request dated 28 February 2022

Your request will be answered by 28 March 2022. 

If you have any queries about this request, please contact me, quoting the
reference number above.

Yours sincerely,

David White

Head of Compliance

Directorate of Communities, Environment and Central

Royal Borough of Greenwich

*   3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ

8 [1]www.royalgreenwich.gov.uk

ü Please consider the environment before printing this email

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Dear Ms Link

Freedom of Information request:  FOI-61084

We apologise for the delay in providing the response to your Freedom of
Information request. We do remain committed to responding to your request
and will respond as soon as we are able to do so.

Yours sincerely,

Freedom of Information Officer

Information, Safety and Community Services

Directorate of Communities, Environment and Central

Royal Borough of Greenwich

* The Woolwich Centre, 35 Wellington Street, London SE18 6HQ

8 [1]www.royalgreenwich.gov.uk

ü Please consider the environment before printing this email

From: foi <[Greenwich Borough Council request email]>
Sent: 28 February 2022 09:37
To: 'Christiane Link' <[FOI #837119 email]>
Cc: foi <[Greenwich Borough Council request email]>
Subject: FOI-61084: Freedom of Information request - Disabled people and
LTN

Dear Ms Link

Freedom of Information request:  FOI-61084

Thank you for your request dated 28 February 2022

Your request will be answered by 28 March 2022. 

If you have any queries about this request, please contact me, quoting the
reference number above.

Yours sincerely,

David White

Head of Compliance

Directorate of Communities, Environment and Central

Royal Borough of Greenwich

*   3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ

8 [2]www.royalgreenwich.gov.uk

ü Please consider the environment before printing this email

show quoted sections

Dear Ms Link

Freedom of Information request:  FOI-61084

We apologise for the delay in providing the response to your Freedom of
Information request and we anticipate to provide a full response by 29^th
April.

Yours sincerely,

Freedom of Information Officer

Information, Safety and Community Services

Directorate of Communities, Environment and Central

Royal Borough of Greenwich

* The Woolwich Centre, 35 Wellington Street, London SE18 6HQ

8 [1]www.royalgreenwich.gov.uk

ü Please consider the environment before printing this email

From: foi <[Greenwich Borough Council request email]>
Sent: 29 March 2022 09:50
To: 'Christiane Link' <[FOI #837119 email]>
Cc: foi <[Greenwich Borough Council request email]>
Subject: FOI-61084: Freedom of Information request - Disabled people and
LTN

Dear Ms Link

Freedom of Information request:  FOI-61084

We apologise for the delay in providing the response to your Freedom of
Information request. We do remain committed to responding to your request
and will respond as soon as we are able to do so.

Yours sincerely,

Freedom of Information Officer

Information, Safety and Community Services

Directorate of Communities, Environment and Central

Royal Borough of Greenwich

* The Woolwich Centre, 35 Wellington Street, London SE18 6HQ

8 [2]www.royalgreenwich.gov.uk

ü Please consider the environment before printing this email

From: foi <[3][Greenwich Borough Council request email]>
Sent: 28 February 2022 09:37
To: 'Christiane Link' <[4][FOI #837119 email]>
Cc: foi <[5][Greenwich Borough Council request email]>
Subject: FOI-61084: Freedom of Information request - Disabled people and
LTN

Dear Ms Link

Freedom of Information request:  FOI-61084

Thank you for your request dated 28 February 2022

Your request will be answered by 28 March 2022. 

If you have any queries about this request, please contact me, quoting the
reference number above.

Yours sincerely,

David White

Head of Compliance

Directorate of Communities, Environment and Central

Royal Borough of Greenwich

*   3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ

8 [6]www.royalgreenwich.gov.uk

ü Please consider the environment before printing this email

show quoted sections

Dear Ms Link

Freedom of Information request:  FOI-61084

Thank you for your request for an Internal Review. Please accept our
apologies for the delay in responding to your request.

I note your request for an Internal Review. However, under the Freedom of
Information Act, we are unable to undertake an Internal Review where a
response has not yet been provided. We will, however, treat your request
as a complaint under the Council’s complaints procedure and we have
forwarded your letter to the relevant complaints section within the
Council.

In the meantime, we are working on your Freedom of Information request and
will send our response to you as soon as possible.  Once received, you may
then proceed with an Internal Review to be carried out.

Yours sincerely,

Freedom of Information Officer

Information, Safety and Community Services

Directorate of Communities, Environment and Central

Royal Borough of Greenwich

*   The Woolwich Centre, 35 Wellington Street, London SE18 6HQ

8 [1]www.royalgreenwich.gov.uk

ü Please consider the environment before printing this email

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Dear Ms Link

Freedom of Information request:  FOI-61084

Thank you for your request dated 28 February 2022 in which you ask;

In January, the Disabled People's Organisation "Transport for All"
facilitated a workshop for you about Low Traffic Neighbourhoods and their
impact on disabled people.

Could you provide me with a copy of the report and any written notes that
you received as an outcome of this workshop?

Could you also provide me with all documents where the above report/notes
were used or referenced?

Our response is as follows:

Please see attached.

If you have any queries about this correspondence, please contact me,
quoting the reference number above.

If you are not satisfied with our response to your request, you can ask
for an Internal Review.  Internal review requests must be submitted within
two months of the date of receipt of the response to your original
request.  If you wish to do this, please contact us in writing, setting
out why you are dissatisfied.

If you are not satisfied with the outcome of the Internal Review, you may
apply directly to the Information Commissioner (ICO) for a decision. 
Generally, the ICO cannot make a decision unless you have exhausted the
Internal Review procedure provided by the Council. You can contact the ICO
by emailing [1][email address], or by post at Customer Contact,
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
SK9 5AF.

Yours sincerely,

David White

Head of Information, Safety and Community Services

Directorate of Communities, Environment and Central

Royal Borough of Greenwich

*   3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ

8 [2]www.royalgreenwich.gov.uk

ü Please consider the environment before printing this email

From: foi <[Greenwich Borough Council request email]>
Sent: 12 May 2022 13:07
To: 'Christiane Link' <[FOI #837119 email]>
Cc: foi <[Greenwich Borough Council request email]>; general-complaints
<[email address]>
Subject: RE FOI-61084: Internal review of Freedom of Information request -
Disabled people and LTN

Dear Ms Link

Freedom of Information request:  FOI-61084

Thank you for your request for an Internal Review. Please accept our
apologies for the delay in responding to your request.

I note your request for an Internal Review. However, under the Freedom of
Information Act, we are unable to undertake an Internal Review where a
response has not yet been provided. We will, however, treat your request
as a complaint under the Council’s complaints procedure and we have
forwarded your letter to the relevant complaints section within the
Council.

In the meantime, we are working on your Freedom of Information request and
will send our response to you as soon as possible.  Once received, you may
then proceed with an Internal Review to be carried out.

Yours sincerely,

Freedom of Information Officer

Information, Safety and Community Services

Directorate of Communities, Environment and Central

Royal Borough of Greenwich

*   The Woolwich Centre, 35 Wellington Street, London SE18 6HQ

8 [3]www.royalgreenwich.gov.uk

ü Please consider the environment before printing this email

show quoted sections

Dear Ms Link,

I am writing to acknowledge receipt of your complaint dated  12^th  May
2022.

The Royal Borough of Greenwich is committed to delivering high quality
services and it is regrettable that you feel you have cause for complaint.
I can assure you that your complaint will be investigated thoroughly and
every effort will be made to deal with it quickly. You should expect to
receive a further response from us within 15 working days.  If we are not
able to investigate and respond within that time, we will contact you to
let you know the reason and the revised timescale. Our response will
include information about what to do if you are not satisfied with our
investigation.

Thank you,

Stacey

Stacey Ousby

Executive Support Assistant

Communities, Environment and Central

Royal Borough of Greenwich

' 020 8921 3857 

*   5^th Floor, The Woolwich Centre, 35 Wellington Street, London SE18 6HQ

8 [1]www.royalgreenwich.gov.uk

Working Days – Monday, Tuesday & Wednesday.

From: foi <[2][Greenwich Borough Council request email]>
Sent: 12 May 2022 13:07
To: 'Christiane Link' <[3][FOI #837119 email]>
Cc: foi <[4][Greenwich Borough Council request email]>; general-complaints
<[5][email address]>
Subject: RE FOI-61084: Internal review of Freedom of Information request -
Disabled people and LTN

Dear Ms Link

Freedom of Information request:  FOI-61084

Thank you for your request for an Internal Review. Please accept our
apologies for the delay in responding to your request.

I note your request for an Internal Review. However, under the Freedom of
Information Act, we are unable to undertake an Internal Review where a
response has not yet been provided. We will, however, treat your request
as a complaint under the Council’s complaints procedure and we have
forwarded your letter to the relevant complaints section within the
Council.

In the meantime, we are working on your Freedom of Information request and
will send our response to you as soon as possible.  Once received, you may
then proceed with an Internal Review to be carried out.

Yours sincerely,

Freedom of Information Officer

Information, Safety and Community Services

Directorate of Communities, Environment and Central

Royal Borough of Greenwich

*   The Woolwich Centre, 35 Wellington Street, London SE18 6HQ

8 [6]www.royalgreenwich.gov.uk

ü Please consider the environment before printing this email

show quoted sections

Dear Ms Link,

I apologise for the unacceptable delay in this response to your message.

Our records show that a response was issued to your FOI request on 12^th
May 2022, after a number of holding responses explaining the delay in
providing this information. A copy of our response to FOI-61084 is
attached.

Whilst slower than we would have hoped, our response appears to your FOI
appears to have been appropriate. However, as I understand it, a few
issues occurred in our handling of the correspondence arising from the
delayed response to your FOI request:

• We informed you that we would deal with your request for an FOI
Internal Review as a complaint.

Earlier in the day of the 12^th May you had chased us for a response to
your FOI and you requested an Internal Review of your FOI request. We
responded the same day, informing you that “…under the Freedom of
Information Act, we are unable to undertake an Internal Review where a
response has not yet been provided. We will, however, treat your request
as a complaint under the Council’s complaints procedure and we have
forwarded your letter to the relevant complaints section within the
Council.” I attach a copy of this advice.

You then received an acknowledgement that a complaint had been logged on
the 18^th May. By this point, however, a response had already been issued
to your FOI request, therefore you should have been informed that as the
FOI response had been issued, the Stage 1 Formal Complaint had been dealt
with and closed, and that the appropriate avenue for you to raise any
potential dissatisfaction with the FOI response would have been via the
FOI Internal Review process and I accept that we potentially should have
advised you of this more clearly at the time.

• Having responded to your FOI request, which in effect resolved your
Formal Complaint, we should have responded to your Formal Complaint to
that effect at that time.

As I believe that your complaint was regarding the delayed response to
your FOI request, and that this FOI was responded to on May 12, I consider
that your complaint was dealt with on May 12^th and as I’ve stated above,
you should have been notified then that it was closed.

Please accept my sincerest apologies however for any ambiguity or
perceived mishandling of the correspondence arising from our response to
your FOI request. This does not meet the high standard of service you
should expect from the Royal Borough and we are working to ensure this
kind of issue does not recur.

If you are not satisfied with this response, you may ask for your
complaint to be looked at again and it will be reviewed by a more senior
officer of the council. If you decide to have the complaint reviewed,
please inform us in writing within one month of receiving this response.
We will respond within 20 working days, or, if that timeframe is difficult
to achieve, we will tell you why and when you can expect to receive a full
response.

If we have not received a request for a review within one month, we will
close the complaint. However, if you feel that you wish to have your
complaint reviewed but would have difficulty in meeting that timescale,
please let us know, in writing.

If, at the end of the complaints process, you are still not satisfied with
the Royal Borough's response, you can contact the independent Local
Government Ombudsman who decides upon complaints against councils. Contact
details will be given in our final response.

Yours sincerely,

Ryan

Ryan Bunce (he/him)

Transport Strategy Manager

Transport

Communities, Environment and Central

The Royal Borough of Greenwich

5th Floor

The Woolwich Centre

07395 257 305

[1][email address]

The Woolwich Centre, 35 Wellington St, Woolwich, London SE18 6HQ

From: DRES-complaints
Sent: 18 May 2022 10:31
To: '[FOI #837119 email]'
<[2][FOI #837119 email]>
Subject: FW: RE FOI-61084: Internal review of Freedom of Information
request - Disabled people and LTN

Dear Ms Link,

I am writing to acknowledge receipt of your complaint dated 12^th May
2022.

The Royal Borough of Greenwich is committed to delivering high quality
services and it is regrettable that you feel you have cause for complaint.
I can assure you that your complaint will be investigated thoroughly and
every effort will be made to deal with it quickly. You should expect to
receive a further response from us within 15 working days. If we are not
able to investigate and respond within that time, we will contact you to
let you know the reason and the revised timescale. Our response will
include information about what to do if you are not satisfied with our
investigation.

Thank you,

Stacey

Stacey Ousby

Executive Support Assistant

Communities, Environment and Central

Royal Borough of Greenwich

' 020 8921 3857

* 5^th Floor, The Woolwich Centre, 35 Wellington Street, London SE18 6HQ

8 [3]www.royalgreenwich.gov.uk

Working Days – Monday, Tuesday & Wednesday.

From: foi <[4][Greenwich Borough Council request email]>
Sent: 12 May 2022 13:07
To: 'Christiane Link' <[5][FOI #837119 email]>
Cc: foi <[6][Greenwich Borough Council request email]>; general-complaints
<[7][email address]>
Subject: RE FOI-61084: Internal review of Freedom of Information request -
Disabled people and LTN

Dear Ms Link

Freedom of Information request: FOI-61084

Thank you for your request for an Internal Review. Please accept our
apologies for the delay in responding to your request.

I note your request for an Internal Review. However, under the Freedom of
Information Act, we are unable to undertake an Internal Review where a
response has not yet been provided. We will, however, treat your request
as a complaint under the Council’s complaints procedure and we have
forwarded your letter to the relevant complaints section within the
Council.

In the meantime, we are working on your Freedom of Information request and
will send our response to you as soon as possible. Once received, you may
then proceed with an Internal Review to be carried out.

Yours sincerely,

Freedom of Information Officer

Information, Safety and Community Services

Directorate of Communities, Environment and Central

Royal Borough of Greenwich

* The Woolwich Centre, 35 Wellington Street, London SE18 6HQ

8 [8]www.royalgreenwich.gov.uk

ü Please consider the environment before printing this email

show quoted sections