Disability Guidance and Training following Ombudsmans Decision

Response to this request is long overdue. By law, under all circumstances, Lincolnshire County Council should have responded by now (details). You can complain by requesting an internal review.

Dear Lincolnshire County Council,

Following the decision by the Local Government and Social Care Ombudsman [Case 22012217 dated 8 May 2023] LCC agreed to provide 'guidance and training' to staff by 8 August 2023. This relates to disabled parking in Louth.

Please provide copies of or a link to the 'Guidance and Training' provided.

Background in a 2022 FOI request LCC REF 5471950

I asked:
2.What training, advice or expertise LCC Highways receive or have in Equality and Disability?

LCC said 7 December 2022 :
All Lincolnshire County Council staff are required to undertake mandatory Equality and
Diversity training, and further training is available to support the completion of Equality Impact Assessments where they apply, and if the training need is identified.
Please quote the reference number 5471950 in any future communications.

Yours faithfully,

Dick Fowler

Customer Information Service,

Information request
Our reference: 7685293

══════════════════════════════════════════════════════════════════════════

Dear Mr Fowler
 
 
Thank you for your request for information that was received on 16 August
2023 regarding Equality and Diversity training.
 
A unique reference for this request has been generated and is quoted
above.  Please can you quote this in any correspondence relating to this
request.

We are dealing with your request under the Freedom of Information Act
2000 and we aim to send a response by 14 September 2023.  This is 20
working days from the day following receipt of your request.

We continue to work towards providing responses by this date stated above,
but may face some delays. We will keep you updated on the progress of
your request should this be the case.

In the meantime, if you want to contact us regarding your request, please
do so by return of this e-mail.

Yours sincerely
 
 
Sharon 
Customer Information Advisor
[email address]
 
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Customer Information Service,

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Dear Customer Information Service,
Thanks Sharon
Information request - 7685293
I entered the secure password which opened the files but there was no content.
Advice please.
Is this a new system pls? WDTK shows content to other people and highlights similar requests to try to avoid repeat requests

Yours sincerely,

Dick Fowler

CustomerInformationService, Lincolnshire County Council

7 Attachments

Dear Mr Fowler,

 

Thank you for your email, no its not a new system sometimes when the files
are too big it will password protect them so they can be sent.

 

I am now attaching via outlook to see if they send properly. Any further
problems please let us know.

 

Regards

 

Sharon

Senior Customer Information Advisor

Lincolnshire County Council

County Offices, Newland, Lincoln LN1 1YL

 

Teams: [1]Chat with me

Website: [2]www.lincolnshire.gov.uk

 

 

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Dear CustomerInformationService,
7685293
thanks Sharon,
in the context of my request this is about Guidance and Training on the Equality Act and parts of the Active Travel Statutory Guidance which goes slightly beyond the former.
There is general mention in appendices 2-4 but anything more relevant is likely to be in Appendix 1. Lincs2Learn is password protected.

What FOI exemption are you claiming please?

Yours sincerely,

Dick Fowler

Dear Lincolnshire County Council,
7685293
Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Lincolnshire County Council's handling of my FOI request 'Disability Guidance and Training following Ombudsmans Decision'.

I need to see what relevant guidance and training was provided. This seems to be in Appendix 1 [Lincs2Learn?] which is or was password protected but the password did not work.

Please also say if this is simply a resource which staff can dip into if they choose or if there is some record of who saw it and when. Who saw it is outside this request.

I did not get a reply to my email of 27 September 2023 but had assumed that ELDCs response was a refusal.

regards dick fowler

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/d...

Yours faithfully,

Dick Fowler

CustomerInformationService, Lincolnshire County Council

1 Attachment

Dear Mr Fowler

 

Thank you for your request for an internal review. We will be grateful if
you can clarify what it is you require us to review?

 

You have referred to Appendix 1 [Lincs2Learn?] and stated the password did
not work. Which password did you use? We did not provide a password
although we did explain it is a password protected system for internal use
only.

 

If it is the Appendix 1 you are seeking a review of, our decision remains,
and we are not able to provide you access to our systems.

 

Yours sincerely

 

Sharon

Senior Customer Information Advisor

Lincolnshire County Council

County Offices, Newland, Lincoln LN1 1YL

 

Teams: [1]Chat with me

Website: [2]www.lincolnshire.gov.uk

 

 

 

show quoted sections

Dear CustomerInformationService,
7685293
thanks Sharon,
That was indeed the IR Request. I note that you do not want want to supply the information but ,as asked on 27 September, what FOI EXEMPTION are you claiming pls?

When you first posted the reply i saw a time limited password which did not work.
I just wish to see what Guidance and Training LCC provided to its staff following the decision by the Local Government and Social Care Ombudsmans decision . LCC gave assurances to the Ombudsman.

Yours sincerely,

Dick Fowler

Customer Information Service,

Information request
Our reference: 7685293

══════════════════════════════════════════════════════════════════════════

Dear Mr Fowler
 
Thank you for your recent request for an internal review. I am sorry that
you are dissatisfied with our attempts to handle your request under the
Freedom of Information Act 2000.
 
I can confirm that we are considering your concerns and we will aim to
provide you with a response by 7 December 2023.
 
Regards
 
Sharon 
Senior Customer Information Advisor
Lincolnshire County Council
 
Email: [1][email address
Website: [2]www.lincolnshire.gov.uk 
[3]Lincolnshire logo
 
NOTE: Please do not edit the subject line when replying to this email.

This e-mail may include legally privileged information and may contain
confidential information intended only for the use of the addressee.  If
the reader of this message is not the intended recipient, you are hereby
notified that any dissemination of information contained herein, together
with the distribution or copying of this e-mail, is strictly prohibited.
If you have received this e-mail in error, please notify me by return
e-mail. Thank you.

 

If your email is a response under the Freedom of Information Act please
send this to [4][email address]. This is
the email account which is used to process Freedom of Information
requests.

References

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4. mailto:[email address]

Customer Information Service,

3 Attachments

Information request
Our reference: 7685293

══════════════════════════════════════════════════════════════════════════

Dear Mr Fowler,
 
Further to your recent Internal Review request, please find attached our
response to this review.
 
Regards
 
Sharon 
Senior Customer Information Advisor
Lincolnshire County Council
 
Email: [1][email address
Website: [2]www.lincolnshire.gov.uk 
 
[3]Lincolnshire logo
 
NOTE: Please do not edit the subject line when replying to this email.

This e-mail may include legally privileged information and may contain
confidential information intended only for the use of the addressee.  If
the reader of this message is not the intended recipient, you are hereby
notified that any dissemination of information contained herein, together
with the distribution or copying of this e-mail, is strictly prohibited.
If you have received this e-mail in error, please notify me by return
e-mail. Thank you.

 

If your email is a response under the Freedom of Information Act please
send this to [4][email address]. This is
the email account which is used to process Freedom of Information
requests.

References

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2. http://www.lincolnshire.gov.uk/
4. mailto:[email address]