Disability Discrimination & Due Diligence

Currently waiting for a response from Children and Family Court Advisory Support Service, they should respond promptly and normally no later than (details).

Dear Children and Family Court Advisory Support Service,

1. If a FCA has admitted to Cafcass customer services that “she had been informed of the service users HEALTH ISSUES” , which are defined under 2010 Equality Act as “physical and mental impairments” that have had ‘substantial’ and long term effects would the FCA and Cafcass customer services acknowledge the service user is “disabled” ?

2. If a service user of Cafcass discloses a “medical condition” on a C100 does the FCA allocated to the case have a duty to “undertake due diligence” ?

3. If Cafcass customer services are aware that a complainant has disabilities do they have a duty to undertake due diligence ?

Yours faithfully,

Victoria Soeder

Governance, Children and Family Court Advisory Support Service

1 Attachment

Dear Ms Soeder


Thank you for your email.


Please accept this as formal acknowledgement of your Freedom of
Information request which was received by Cafcass on 01 December 2018.


Your reference number is CAF18-141.


We aim to respond to your promptly, and at the latest 20 working days from
receipt of your request. You will therefore receive a response on or
before 02 January 2019.


Kind regards,


Governance Team | Cafcass

* [1][CAFCASS request email] | ü [2]www.cafcass.gov.uk 







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