Direct Contact information for all departments within your organisation

W Hunter made this Freedom of Information request to NHS Improvement This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

Dear NHS Improvement,

Your communication system appears designed to prevent rather than support communication in that all of your online information is either incorrect or out dated with areas defined by appointment position, i.e Patient Safety etc.

Whilst your telephony staff only possess names of staff without position so any attempt to contact a department is blocked because the names of the staff within that department are not published.

I have noted your previous responses to requests for information of this type and your reliance on section 40 of the foia regarding personal information especially in light of the persons names being published to your telephony staff for use but not to the general public.

Please therefore provide a full disclosure of all departments within your organisation, showing all positions within those departments with all communication information for all those positions to include telephone numbers, email addresses and or postal addresses.

I would request the disclosure of all named staff held by the telephony staff be included with their position as article 40 cannot be engaged if you believe that they will be receiving contact by name via the telephony staff and have already published their name to the staff within your telephony department.

I would request that you also include the names of any staff currently holding any position within your organisation which does not appear in your telephone contact list from the top down to any deputy head of any department or identified sub section of any department.

Your staff have today identified Dr Mike Durkin as head of patient safety whilst documents published on your internet pages identified Ms Lauren Moseley as the single point of contact for all issues associated with your Serious Incident Framework however no contact information for them has been provided and your staff have not responded to individual FOIA request regarding these issues already submitted.

Kindly provide any policy or procedure in place which allows your staff to refuse to facilitate contact between a member of the public and one of your employees.

Please also provide any policy or procedure which would allow a member of the public to appeal against or challenge any such decision.

If no such policy or procedure regarding the blocking of contact exists please provide any policy or procedure which details any action or sanction that can be taken against any member of staff found to have blocked communication of information from your organisation to a member of the public.

Regards

W Hunter

Yours faithfully,

W Hunter

FOI (NHS IMPROVEMENT - T1520), NHS Improvement

2 Attachments

 

Dear Mr Hunter,

 

Please find attached a response to your request for information under the
Freedom of Information Act 2000 dated 26 May 2017 from Tom Grimes, Head of
Enquiries, Complaints and Whistleblowing.

 

Yours sincerely,

 

NHS Improvement

T 0203 747 0000
W [1]improvement.nhs.uk
First floor Wellington House, 133-155 Waterloo Road, London SE1 8UG

 

Follow us on: [2]Twitter | [3]LinkedIn

 

NHS Improvement is responsible for overseeing foundation trusts, NHS
trusts and independent providers. We offer the support these providers
need to give patients consistently safe, high quality, compassionate care
within local health systems that are financially sustainable. By holding
providers to account and, where necessary, intervening, we help the NHS to
meet its short-term challenges and secure its future.

 

NHS Improvement is the operational name for the organisation that brings
together Monitor, NHS Trust Development Authority, Patient Safety, the
National Reporting and Learning System, the Advancing Change team and the
Intensive Support Teams.

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FOI (NHS IMPROVEMENT - T1520), NHS Improvement

3 Attachments

 

Dear Mr Hunter,

 

Please find attached a response to your request for information under the
Freedom of Information Act 2000 dated 26 May 2017 from Tom Grimes, Head of
Enquiries, Complaints and Whistleblowing.

 

Yours sincerely,

 

NHS Improvement

T 0203 747 0000
W [1]improvement.nhs.uk
First floor Wellington House, 133-155 Waterloo Road, London SE1 8UG

 

Follow us on: [2]Twitter | [3]LinkedIn

 

NHS Improvement is responsible for overseeing foundation trusts, NHS
trusts and independent providers. We offer the support these providers
need to give patients consistently safe, high quality, compassionate care
within local health systems that are financially sustainable. By holding
providers to account and, where necessary, intervening, we help the NHS to
meet its short-term challenges and secure its future.

 

NHS Improvement is the operational name for the organisation that brings
together Monitor, NHS Trust Development Authority, Patient Safety, the
National Reporting and Learning System, the Advancing Change team and the
Intensive Support Teams.

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Dear FOI (NHS IMPROVEMENT - T1520),

Mr Grimes

I am currently considering your response but I felt that in relation to your answers to questions 1 and 2 in which you stated exemption under section 40 is concerned:-

"Section 40 – personal data
We consider that the information we are withholding above is exempt from disclosure under
section 40(2) of the FOI Act on the grounds that it contains personal data and that the first
condition under section 40(3)(a)(i) is satisfied, namely that disclosure would amount to a
breach of the first data protection principle (personal data shall be processed fairly and
lawfully).
We consider that staff below the position of Executive Senior Manager have a reasonable
expectation that their names would not be disclosed and that all NHSI Improvement staff
would have a reasonable expectation that their telephone numbers would not be disclosed.
Disclosing this information without consent would amount to unfair processing and a breach
of the first data protection principle. "

You have apparently stated that the names of all employees of the organisation known as NHS Improvement, other than the ones disclosed by this release constitute Personal Data and any publication of same would constitute unfair processing and a breach of the first data protection principle.

So

1. Would you please provide any information you hold as to why the publishing of the personal information i.e. Names of staff which you have included is not considered as a breach of the data protection principles such as a signed permission slip authorising the publication of their personal information or excerpt from their contract of employment which allows such information to be published?

2. You have specified all redacted names are "Personal Information" within the meaning of the DPA but it can be clearly seen that you have published these names internally, thereby processing personal information which you claim is exempt, to all employees of your organisation.
Please specify how many employees are part of NHS Improvement and of those employees how many have their names appear on internal documentation for all other employees to view and or access in breach of the requirements of the first data protection principle and any information you hold which exempts this from breaching the DPA?

3. As previously identified I have repeatedly asked for contact details for members of your organisation which you have now stated the release of would constitute a deliberate breach of the first data protection principle.

From this web page https://www.england.nhs.uk/patientsafety... I have copied the following names:-
Dr Ben Thomas - Chair
Vanessa Gordon
Helen Smith
Alan Worthington
Joanne McDonnell
Fiona Grossick
Lauren Mosley
Sarah Markham
Sophie Corlett
Robert Tunmore
Richard Webb (observer)
Paul Farmer
Louis Appleby
Elizabeth England
Ray Walker
Ursula Rolfe
Caroline Hacker
Ian Hulatt
Joan Russell
Alan Metherall

There are multiple minutes of the NHS Improvement board here https://www.google.co.uk/url?sa=t&rc... and presumably many more minutes regarding many more meetings scattered throughout all NHS web pages each containing personal information under your definition which has already been published.

I know certain of these members of staff currently work for NHS Improvement so by your reasoning the publishing of their names is a direct breach of the DPA principles unless they have already given permission for that disclosure.

The fact that their names are already published in the public domain I believe negates any such section 40 exemption you specify, in fact the publishing of names for business use does not constitute personal information at all as it is only personal and private information that is exempt i.e information about their private lives such as residential address and not information regarding their employment which is exempt.

If you disagree then please identify which of the above names are currently employed by NHS Improvement and inform both them and the ICO that you have violated the first data protection principle by publishing their personal information in the public domain, along with all other names of all other individuals you have currently published on any web pages controlled by the NHS.

Please also specify how many employees personal information is currently published on any web page controlled by the NHS and identify by sub department i.e NHS Improvement NHS England etc.

In the meantime if those members of staff, who's names appear on any publicly accessible web page controlled by the NHS have already issued permission for their information to be disclosed, then your refusal to disclose the information regarding those members of staff who have already issued such permission constitutes an offence under section 77 of the FIOA.

"s77 of the Freedom of Information Act 2000 makes it a criminal offence for a public authority or any person who is employed by or an officer of the authority to deliberately alter, deface, block, erase, destroy or conceal a record, to which the requester would have been entitled after it has been requested with the intention of preventing its disclosure. "

I maintain that either your your response is not covered by a section 40 exemption at all, in that the data concerned is not personal within the meaning of the act, or your organisation has already breached section 40 in relation to a significant number of your employees, and any name currently published by your organisation internally or externally is no longer personal under any meaning of section 40.

Please therefore provide any and all contact details for the named employees who's names are published either internally or externally to your organisation, and or any who have given permission for their names to be so published with their employee position and telephone / email address for their work whilst withholding any information regarding their personal and private details not associated with their employment.

Yours sincerely

W Hunter

FOI (NHS IMPROVEMENT - T1520), NHS Improvement

Dear Mr Hunter,

 

We acknowledge receipt of your email dated 31 May 2017 asking for an
internal review.

 

This internal review will be considered as set out in NHS Improvement’s
decision letter. Accordingly, we aim to write to confirm the outcome of
that review within 20 working days of receipt of your email. If for any
reason we are unable to achieve this, we shall inform you of any expected
delay.

 

Yours sincerely,

 

NHS Improvement

T 0203 747 0000
W [1]improvement.nhs.uk
First floor Wellington House, 133-155 Waterloo Road, London SE1 8UG

 

Follow us on: [2]Twitter | [3]LinkedIn

 

NHS Improvement is responsible for overseeing foundation trusts, NHS
trusts and independent providers. We offer the support these providers
need to give patients consistently safe, high quality, compassionate care
within local health systems that are financially sustainable. By holding
providers to account and, where necessary, intervening, we help the NHS to
meet its short-term challenges and secure its future.

 

NHS Improvement is the operational name for the organisation that brings
together Monitor, NHS Trust Development Authority, Patient Safety, the
National Reporting and Learning System, the Advancing Change team and the
Intensive Support Teams.

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FOI (NHS IMPROVEMENT - T1520), NHS Improvement

Dear Mr Hunter,

 

Request under the Freedom of Information Act 2000 (the “FOI Act”)

 

I refer to your email of 31 May 2017 in which you requested an internal
review of NHS Improvement’s decision dated 26 May 2017 (in relation to
your request under the FOI Act of 27 April 2017).

 

Your email raises a number of points regarding the application of the
exemption at section 40 of the FOI Act. We take your concerns very
seriously and in order to respond to you fully, we will need to consult
with relevant colleagues within the organisation and to review the
policies we have in place concerning the release of personal information.

 

As I am sure you will appreciate, this will take us some time and we will
update you on where we are with our review at the end of the month.

 

Yours sincerely

 

NHS Improvement

 

Follow us on: [1]Twitter | [2]LinkedIn

 

NHS Improvement is responsible for overseeing foundation trusts, NHS
trusts and independent providers. We offer the support these providers
need to give patients consistently safe, high quality, compassionate care
within local health systems that are financially sustainable. By holding
providers to account and, where necessary, intervening, we help the NHS to
meet its short-term challenges and secure its future.

 

NHS Improvement is the operational name for the organisation that brings
together Monitor, NHS Trust Development Authority, Patient Safety, the
National Reporting and Learning System, the Advancing Change team and the
Intensive Support Teams.

show quoted sections

 

 

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FOI (NHS IMPROVEMENT - T1520), NHS Improvement

1 Attachment

Dear Mr Hunter,

Please see the attached decision letter which answers your questions for further information under the Freedom of Information Act 2000.

The response to your request for an internal review will follow shortly.

Yours sincerely

NHS Improvement

T 0203 747 0000
W improvement.nhs.uk
First floor Wellington House, 133-155 Waterloo Road, London SE1 8UG

Follow us on: Twitter | LinkedIn

NHS Improvement is responsible for overseeing foundation trusts, NHS trusts and independent providers. We offer the support these providers need to give patients consistently safe, high quality, compassionate care within local health systems that are financially sustainable. By holding providers to account and, where necessary, intervening, we help the NHS to meet its short-term challenges and secure its future.

NHS Improvement is the operational name for the organisation that brings together Monitor, NHS Trust Development Authority, Patient Safety, the National Reporting and Learning System, the Advancing Change team and the Intensive Support Teams.

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FOI (NHS IMPROVEMENT - T1520), NHS Improvement

1 Attachment

Dear Mr Hunter,

 

Please find the attached letter dated 30 June 2017 from NHS Improvement.

 

Kind regards

 

NHS Improvement

 

Follow us on: [1]Twitter | [2]LinkedIn

 

NHS Improvement is responsible for overseeing foundation trusts, NHS
trusts and independent providers. We offer the support these providers
need to give patients consistently safe, high quality, compassionate care
within local health systems that are financially sustainable. By holding
providers to account and, where necessary, intervening, we help the NHS to
meet its short-term challenges and secure its future.

 

NHS Improvement is the operational name for the organisation that brings
together Monitor, NHS Trust Development Authority, Patient Safety, the
National Reporting and Learning System, the Advancing Change team and the
Intensive Support Teams.

show quoted sections

 

 

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FOI (NHS IMPROVEMENT - T1520), NHS Improvement

1 Attachment

Dear Mr Hunter,

 

Please find the attached response to your request for information dated 3
July 2017 from Tim Jones, Director of Communications.

 

Kind regards

 

NHS Improvement

 

Follow us on: [1]Twitter | [2]LinkedIn

 

NHS Improvement is responsible for overseeing foundation trusts, NHS
trusts and independent providers. We offer the support these providers
need to give patients consistently safe, high quality, compassionate care
within local health systems that are financially sustainable. By holding
providers to account and, where necessary, intervening, we help the NHS to
meet its short-term challenges and secure its future.

 

NHS Improvement is the operational name for the organisation that brings
together Monitor, NHS Trust Development Authority, Patient Safety, the
National Reporting and Learning System, the Advancing Change team and the
Intensive Support Teams.

show quoted sections

 

 

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