Digital/online mental health services for university students

The request was successful.

Dear Aston University,

As a request under the Freedom of Information Act, I would like to make a request regarding digital/online mental health services provided to students at your higher education institution (HEI):

1. Does your HEI provide any digital and/or online services specifically for supporting students’ mental health?

Answers to this question might include (but are not limited to) digital or online support services (such as Big White Wall/’BWW’); internet-delivered programs (which may be based on cognitive-behavioural therapy or other approaches) with or without therapist support (such as SilverCloud, MoodGym); smart phone apps (such as SAM App, Headspace); online or email-based therapy/counselling; or informational websites.

2. If your HEI does provide any digital and/or online services, please state the names of them.

3. If your HEI does provide any digital and/or online services, please provide more information about how they are provided.

If you do not provide this service directly, then please state who does. For example, it may be provided via an external organisation, a local NHS trust / IAPT, charity, or the HEI themselves.

4. If your HEI does provide any digital and/or online services, please provide information about which department/service they are hosted in within the HEI.

For example, this may be within the university counselling service, within student welfare services, or within the university’s health promotion service.

5. If your HEI does provide any digital and/or online services, please state how students at the HEI access these.

For example, students may self-refer or be referred by staff or a healthcare professional.

6. If your HEI does provide any digital and/or online services, could you state whether you have access to any routine data relating to their use by your students.

For example, this might be psychological measures for stress, anxiety, or depression; or usage of the digital services (logins, time spent using service, completion rates, satisfaction of online service).

7. If your HEI does provide any digital and/or online services, could you state the total number of students who used the named service in the most recent academic year for which you have data available (for example, 2018/19; 2017/18) and state which year this was.

8. If your HEI does provide any digital and/or online services, please state how students using these services can be signposted or referred to traditional face-to-face counselling or mental health services.

Answers to this question might include (but are not limited to) information within the digital/online services about how to self-refer to face to face support services/ mental health services; referral prompts within the digital services for students describing problems associated with a high level of risk or urgency.

I kindly request that the information is sent digitally in a spreadsheet format: Excel format (.xlsx) would be ideal if possible.

If you need any clarification then please do not hesitate to contact me.

Yours faithfully,

Bethan Davies

FOI Requests, Aston University

1 Attachment

Dear Ms Davies    

Our ref: FOI/1920/155

Thank you for your email of 20 January 2020. Your request will be dealt
with under the terms of the Freedom of Information Act 2000 and will be
answered within twenty working days of receipt. We will endeavour to
provide the information as early as possible.

If you have any queries about this request please do not hesitate to
contact us, quoting the reference number above.

Kind regards.

Yours sincerely,

Alice Mineyko

 

Alice Mineyko
Counsel
[1]http://static.aston.ac.uk/emails/sigs/au...
Office of the General Counsel
Birmingham, B4 7ET, UK
aston.ac.uk

 

The contents of this email and any attachments may be privileged and are
confidential.  It may not be disclosed to or used by anyone other than the
addressee, nor copied in any way.  If received in error, please notify the
sender and then delete it from your system.  Aston University does not
accept service by email.

 

From: Bethan Davies [mailto:[FOI #636760 email]]
Sent: 20 January 2020 14:00
To: FOI Requests <[Aston University request email]>
Subject: Freedom of Information request - Digital/online mental health
services for university students

 

Dear Aston University,

 

As a request under the Freedom of Information Act, I would like to make a
request regarding digital/online mental health services provided to
students at your higher education institution (HEI):

 

1.            Does your HEI provide any digital and/or online services
specifically for supporting students’ mental health?

 

Answers to this question might include (but are not limited to) digital or
online support services (such as Big White Wall/’BWW’); internet-delivered
programs (which may be based on cognitive-behavioural therapy or other
approaches) with or without therapist support (such as SilverCloud,
MoodGym); smart phone apps (such as SAM App, Headspace); online or
email-based therapy/counselling; or informational websites.

 

2.            If your HEI does provide any digital and/or online services,
please state the names of them.

 

3.            If your HEI does provide any digital and/or online services,
please provide more information about how they are provided.

 

If you do not provide this service directly, then please state who does.
For example, it may be provided via an external organisation, a local NHS
trust / IAPT, charity, or the HEI themselves.

 

4.            If your HEI does provide any digital and/or online services,
please provide information about which department/service they are hosted
in within the HEI.

 

For example, this may be within the university counselling service, within
student welfare services, or within the university’s health promotion
service.

 

5.            If your HEI does provide any digital and/or online services,
please state how students at the HEI access these.

 

For example, students may self-refer or be referred by staff or a
healthcare professional.

 

6.            If your HEI does provide any digital and/or online services,
could you state whether you have access to any routine data relating to
their use by your students.

 

For example, this might be psychological measures for stress, anxiety, or
depression; or usage of the digital services (logins, time spent using
service, completion rates, satisfaction of online service).

 

7.            If your HEI does provide any digital and/or online services,
could you state the total number of students who used the named service in
the most recent academic year for which you have data available (for
example, 2018/19; 2017/18) and state which year this was.

 

8.            If your HEI does provide any digital and/or online services,
please state how students using these services can be signposted or
referred to traditional face-to-face counselling or mental health
services.

 

Answers to this question might include (but are not limited to)
information within the digital/online services about how to self-refer to
face to face support services/ mental health services; referral prompts
within the digital services for students describing problems associated
with a high level of risk or urgency.

 

I kindly request that the information is sent digitally in a spreadsheet
format: Excel format (.xlsx) would be ideal if possible.

 

If you need any clarification then please do not hesitate to contact me.

 

Yours faithfully,

 

Bethan Davies

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

[2][FOI #636760 email]

 

Is [3][Aston University request email] the wrong address for Freedom of
Information requests to Aston University? If so, please contact us using
this form:

[4]https://eur02.safelinks.protection.outlo...

 

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the internet. Our privacy and copyright policies:

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For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

[6]https://eur02.safelinks.protection.outlo...

 

Please note that in some cases publication of requests and responses will
be delayed.

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

-------------------------------------------------------------------

References

Visible links
2. mailto:[FOI #636760 email]
3. mailto:[Aston University request email]
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5. https://eur02.safelinks.protection.outlo...
6. https://eur02.safelinks.protection.outlo...

FOI Requests, Aston University

2 Attachments

Dear Ms Davies

 

Please find attached our response to your request for information.

 

Kind regards.

 

Yours sincerely,

 

Alice Mineyko

 

Alice Mineyko
Counsel
[1]http://static.aston.ac.uk/emails/sigs/au...
Office of the General Counsel
Birmingham, B4 7ET, UK
aston.ac.uk

 

The contents of this email and any attachments may be privileged and are
confidential.  It may not be disclosed to or used by anyone other than the
addressee, nor copied in any way.  If received in error, please notify the
sender and then delete it from your system.  Aston University does not
accept service by email.

 

From: Bethan Davies [mailto:[FOI #636760 email]]
Sent: 20 January 2020 14:00
To: FOI Requests <[Aston University request email]>
Subject: Freedom of Information request - Digital/online mental health
services for university students

 

Dear Aston University,

 

As a request under the Freedom of Information Act, I would like to make a
request regarding digital/online mental health services provided to
students at your higher education institution (HEI):

 

1.            Does your HEI provide any digital and/or online services
specifically for supporting students’ mental health?

 

Answers to this question might include (but are not limited to) digital or
online support services (such as Big White Wall/’BWW’); internet-delivered
programs (which may be based on cognitive-behavioural therapy or other
approaches) with or without therapist support (such as SilverCloud,
MoodGym); smart phone apps (such as SAM App, Headspace); online or
email-based therapy/counselling; or informational websites.

 

2.            If your HEI does provide any digital and/or online services,
please state the names of them.

 

3.            If your HEI does provide any digital and/or online services,
please provide more information about how they are provided.

 

If you do not provide this service directly, then please state who does.
For example, it may be provided via an external organisation, a local NHS
trust / IAPT, charity, or the HEI themselves.

 

4.            If your HEI does provide any digital and/or online services,
please provide information about which department/service they are hosted
in within the HEI.

 

For example, this may be within the university counselling service, within
student welfare services, or within the university’s health promotion
service.

 

5.            If your HEI does provide any digital and/or online services,
please state how students at the HEI access these.

 

For example, students may self-refer or be referred by staff or a
healthcare professional.

 

6.            If your HEI does provide any digital and/or online services,
could you state whether you have access to any routine data relating to
their use by your students.

 

For example, this might be psychological measures for stress, anxiety, or
depression; or usage of the digital services (logins, time spent using
service, completion rates, satisfaction of online service).

 

7.            If your HEI does provide any digital and/or online services,
could you state the total number of students who used the named service in
the most recent academic year for which you have data available (for
example, 2018/19; 2017/18) and state which year this was.

 

8.            If your HEI does provide any digital and/or online services,
please state how students using these services can be signposted or
referred to traditional face-to-face counselling or mental health
services.

 

Answers to this question might include (but are not limited to)
information within the digital/online services about how to self-refer to
face to face support services/ mental health services; referral prompts
within the digital services for students describing problems associated
with a high level of risk or urgency.

 

I kindly request that the information is sent digitally in a spreadsheet
format: Excel format (.xlsx) would be ideal if possible.

 

If you need any clarification then please do not hesitate to contact me.

 

Yours faithfully,

 

Bethan Davies

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

[2][FOI #636760 email]

 

Is [3][Aston University request email] the wrong address for Freedom of
Information requests to Aston University? If so, please contact us using
this form:

[4]https://eur02.safelinks.protection.outlo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[5]https://eur02.safelinks.protection.outlo...

 

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

[6]https://eur02.safelinks.protection.outlo...

 

Please note that in some cases publication of requests and responses will
be delayed.

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

-------------------------------------------------------------------

References

Visible links
2. mailto:[FOI #636760 email]
3. mailto:[Aston University request email]
4. https://eur02.safelinks.protection.outlo...
5. https://eur02.safelinks.protection.outlo...
6. https://eur02.safelinks.protection.outlo...