Digital/online mental health services for university students

The request was successful.

Dear Leeds Beckett University,

As a request under the Freedom of Information Act, I would like to make a request regarding digital/online mental health services provided to students at your higher education institution (HEI):

1. Does your HEI provide any digital and/or online services specifically for supporting students’ mental health?

Answers to this question might include (but are not limited to) digital or online support services (such as Big White Wall/’BWW’); internet-delivered programs (which may be based on cognitive-behavioural therapy or other approaches) with or without therapist support (such as SilverCloud, MoodGym); smart phone apps (such as SAM App, Headspace); online or email-based therapy/counselling; or informational websites.

2. If your HEI does provide any digital and/or online services, please state the names of them.

3. If your HEI does provide any digital and/or online services, please provide more information about how they are provided.

If you do not provide this service directly, then please state who does. For example, it may be provided via an external organisation, a local NHS trust / IAPT, charity, or the HEI themselves.

4. If your HEI does provide any digital and/or online services, please provide information about which department/service they are hosted in within the HEI.

For example, this may be within the university counselling service, within student welfare services, or within the university’s health promotion service.

5. If your HEI does provide any digital and/or online services, please state how students at the HEI access these.

For example, students may self-refer or be referred by staff or a healthcare professional.

6. If your HEI does provide any digital and/or online services, could you state whether you have access to any routine data relating to their use by your students.

For example, this might be psychological measures for stress, anxiety, or depression; or usage of the digital services (logins, time spent using service, completion rates, satisfaction of online service).

7. If your HEI does provide any digital and/or online services, could you state the total number of students who used the named service in the most recent academic year for which you have data available (for example, 2018/19; 2017/18) and state which year this was.

8. If your HEI does provide any digital and/or online services, please state how students using these services can be signposted or referred to traditional face-to-face counselling or mental health services.

Answers to this question might include (but are not limited to) information within the digital/online services about how to self-refer to face to face support services/ mental health services; referral prompts within the digital services for students describing problems associated with a high level of risk or urgency.

I kindly request that the information is sent digitally in a spreadsheet format: Excel format (.xlsx) would be ideal if possible.

If you need any clarification then please do not hesitate to contact me.

Yours faithfully,

Bethan Davies

Whitehead, Alex, Leeds Beckett University

2 Attachments

Dear Bethan,

 

I acknowledge receipt of your request for information. It will be
processed in accordance with the requirements of the Freedom of
Information Act 2000 and you should expect to receive a response by 19
February 2020.

 

Kind regards,

 

Alex

 

[1]Leeds Alex Whitehead
Beckett Casework Administrator
University [2]Leeds Governance & Legal Services
Beckett
University Leeds Beckett University, 101 The Old Broadcasting
House, City Campus, Leeds LS2 9EN
Email: [3][email address] Tel:
0113 812 2260

 

To view the terms under which this email is distributed, please go to:-
[4]http://leedsbeckett.ac.uk/disclaimer/ema...

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Bakhat, Rehana, Leeds Beckett University

2 Attachments

Dear Bethan,

 

This email sets out the University’s response to your request for
information. It has been processed in accordance with the requirements of
the Freedom of Information Act 2000 (“FOIA”).

 

I can confirm we hold the information that you requested under S1(1)a of
the FOIA. I have addressed each of your questions in turn:

 

As a request under the Freedom of Information Act, I would like to make a
request regarding digital/online mental health services provided to
students at your higher education institution (HEI):

 

 1. Does your HEI provide any digital and/or online services specifically
for supporting students’ mental health?

 

Yes

 

Answers to this question might include (but are not limited to) digital or
online support services (such as Big White Wall/’BWW’); internet-delivered
programs (which may be based on cognitive-behavioural therapy or other
approaches) with or without therapist support (such as SilverCloud,
MoodGym); smart phone apps (such as SAM App, Headspace); online or
email-based therapy/counselling; or informational websites.

 

 2. If your HEI does provide any digital and/or online services, please
state the names of them.

KOOTH STUDENT

 

 3. If your HEI does provide any digital and/or online services, please
provide more information about how they are provided.

 

This is an external service which we contract with for the provision of
online chat based counselling and information resources out of hours 365
days a year.

 

If you do not provide this service directly, then please state who does.
For example, it may be provided via an external organisation, a local NHS
trust / IAPT, charity, or the HEI themselves.

 

A private provider - Zenzone

 

 4. If your HEI does provide any digital and/or online services, please
provide information about which department/service they are hosted in
within the HEI.

 

Student wellbeing

 

For example, this may be within the university counselling service, within
student welfare services, or within the university’s health promotion
service.

 

 5. If your HEI does provide any digital and/or online services, please
state how students at the HEI access these.

 

Self-referral or by a member of staff and by using their University
credentials to log into the site.

 

For example, students may self-refer or be referred by staff or a
healthcare professional.

 

 6. If your HEI does provide any digital and/or online services, could you
state whether you have access to any routine data relating to their
use by your students.

 

Yes. Usage pattern and demographic.

 

For example, this might be psychological measures for stress, anxiety, or
depression; or usage of the digital services (logins, time spent using
service, completion rates, satisfaction of online service).

 

 7. If your HEI does provide any digital and/or online services, could you
state the total number of students who used the named service in the
most recent academic year for which you have data available (for
example, 2018/19; 2017/18) and state which year this was.

 

 

We launched the service during April 2019 so have limited data for the
most recent full academic year i.e. 2018/19. During the period Apr-Jul
2019 149 students engaged.

 

 8. If your HEI does provide any digital and/or online services, please
state how students using these services can be signposted or referred
to traditional face-to-face counselling or mental health services.

 

              The KOOTH Counsellors are briefed in our range of on campus
services to facilitate effective sign posting and access   to KOOTH is via
our own student wellbeing web pages which outline the services we offer.

 

I trust that this concludes your request satisfactorily. If you are
dissatisfied with the way that your request has been handled, you may
request a review by emailing the Head of Information Governance on
[1][email address]. A request for review must be made in no
more than 40 working days from the date of this email.

 

If you remain dissatisfied following the conclusion of the internal
review, you may apply to the Information Commissioner whose address is:
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Regards,

 

Rehana

 

  Rehana Bakhat
Casework Coordinator
Governance & Legal Services,

University Secretary’s Office

Leeds Beckett University, 101 Old Broadcasting House, Woodhouse Lane,
Leeds LS2 9EN

Email: [2][email address] Tel: 0113 812 3410

 

 

To view the terms under which this email is distributed, please go to:-
[3]http://leedsbeckett.ac.uk/disclaimer/ema...

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. http://leedsbeckett.ac.uk/disclaimer/ema...