Digital Triage

Response to this request is long overdue. By law, under all circumstances, Norfolk and Waveney Integrated Care Partnership should have responded by now (details). You can complain by requesting an internal review.

Dear Norfolk and Waveney Integrated Care Partnership,

I am writing to you under the Freedom of Information Act 2000 to request the following information about the CCG/ICB clinical systems:

1. Which clinical system/s does the organisation use across the region (EMIS/TPP or other)?
a. If there is a split across the region, what is the percentage?

2. What online digital triage system is currently used?
a. Who currently provides the online digital triage?
b. What was the contract start date?
c. What is the contract end date?
d. What is the annual cost?
e. What framework was used to procure the supplier?
f. Will there be a tender to consider new providers?
g. If so, which framework will be used?
h. When will this likely to occur?

Yours faithfully,
Orla

NORFOLKANDWAVENEYICB (NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT),

1 Attachment

ACKNOWLEDGEMENT OF FREEDOM OF INFORMATION REQUEST

 

FOI Reference: 69177

 

Dear Orla Mullally

 

I acknowledge receipt of your FOI request on behalf of NHS Norfolk and
Waveney Integrated Care Board (ICB) which we received on 19 July.

 

A response to your request will be sent within 20 working days after
receipt, the date 16 Aug.

 

Please note that Clinical Commissioning Groups ceased to exist from 30
June 2022.  If you submitted a request using
[1][email address] that address will soon be disabled
and you should use [2][email address] for future
correspondence.

 

Yours sincerely

 

Philip Humphreys

On behalf of NHS Norfolk and Waveney ICB

FOI team Arden & GEM CSU

Engagement, Communications and Marketing

 

NHS Arden and Greater East Midlands Commissioning Support Unit

St. John’s House, East Street, Leicester, LE1 6NB

 

T: 01246 514965

E:  [3][email address]

W: [4]www.ardengemcsu.nhs.uk

 

 

[5]Description: cid:image004.jpg@01D03175.7654D4B0

 

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Norfolk & Waveney ICP,

9 Attachments

Good afternoon Orla,

Thank you for your email and apologies for the delay in responding to it. I have passed your query onto the Integrated Care Board/NHS (what used to be the Clinical Commissioning Group) whose services your FOI request relates to and someone from the ICB will be in touch with you shortly.

Best wishes
Steph

Stephanie Guy (she/her)
Advanced Public Health Officer
Adult Social Services
Tel: 01603 729119
County Hall, Martineau Lane, Norwich NR1 2DH

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Norfolk & Waveney ICP,

Norfolk & Waveney ICP would like to recall the message, "Freedom of Information request - Digital Triage".

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To see our email disclaimer click here http://www.norfolk.gov.uk/emaildisclaimer

Norfolk & Waveney ICP,

Good afternoon Orla,

Thank you for your email and apologies for the delay in responding to it. I have passed your query onto the Integrated Care Board/NHS (what used to be the Clinical Commissioning Group) whose services your FOI request relates to and someone from the ICB will be in touch with you shortly.

Best wishes
Steph

Stephanie Guy (she/her)
Advanced Public Health Officer
Adult Social Services
Tel: 01603 729119
County Hall, Martineau Lane, Norwich NR1 2DH

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NORFOLKANDWAVENEYICB (NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT),

2 Attachments

Good afternoon Orla Mullally

 

Further to the below please see the ICB’s response attached.

 

Kind regards

Philip Humphreys

On behalf of Norfolk and Waveney ICB

 

From: NORFOLKANDWAVENEYICB (NHS ARDEN AND GREATER EAST MIDLANDS
COMMISSIONING SUPPORT UNIT) <[email address]>
Sent: 27 July 2022 15:34
To: [FOI #879913 email]
Cc: NORFOLKANDWAVENEYICB (NHS ARDEN AND GREATER EAST MIDLANDS
COMMISSIONING SUPPORT UNIT) <[email address]>
Subject: RE: Freedom of Information request - Digital Triage

 

ACKNOWLEDGEMENT OF FREEDOM OF INFORMATION REQUEST

 

FOI Reference: 69177

 

Dear Orla Mullally

 

I acknowledge receipt of your FOI request on behalf of NHS Norfolk and
Waveney Integrated Care Board (ICB) which we received on 19 July.

 

A response to your request will be sent within 20 working days after
receipt, the date 16 Aug.

 

Please note that Clinical Commissioning Groups ceased to exist from 30
June 2022.  If you submitted a request using
[1][email address] that address will soon be disabled
and you should use [2][email address] for future
correspondence.

 

Yours sincerely

 

Philip Humphreys

On behalf of NHS Norfolk and Waveney ICB

FOI team Arden & GEM CSU

Engagement, Communications and Marketing

 

NHS Arden and Greater East Midlands Commissioning Support Unit

St. John’s House, East Street, Leicester, LE1 6NB

 

T: 01246 514965

E:  [3][email address]

W: [4]www.ardengemcsu.nhs.uk

 

 

[5]Description: cid:image004.jpg@01D03175.7654D4B0

 

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