Thank you for your e-mail requesting information under the Freedom of
Information Act 2000 / Environmental Information Regulations 2004.

We will proceed with the request which we received today. It is our
intention to have the information delivered to you as soon as possible
otherwise within the statutory 20 working days.

In considering the request, it may be subject to exemptions that the
Council rely on to refuse the information. Some exemptions are absolute
and some only apply where the public interest in maintaining the exemption
outweighs that of disclosing the information.
[1]https://www.bedford.gov.uk/council-and-d...

Please note that should you be requesting information under the
Environmental Information Regulations although we provide free access to a
wide range of information through our website, access to any public
registers which we hold and for inspecting information at our offices, we
are allowed to charge you a reasonable fee for providing certain
information.
If applicable, we will issue you with a fee notice. This will detail the
tasks involved in responding to the request, and associated costs. Further
information is available on the EIR page of Bedford Borough Council’s
website at the following link:

[2]https://www.bedford.gov.uk/council-and-d...

Any future correspondence you may have with the Council in relation to
this matter should be emailed to [3][email address]

Any emails containing personal or sensitive data will be sent as ‘secure
e-mails’. In order for you to access a secure email you will be asked to
create an account and log into the Council’s secure e-mail reply
service. If you do receive a secure email there will be instructions
explaining how to do this.

References

Visible links
1. https://www.bedford.gov.uk/council-and-d...
2. https://www.bedford.gov.uk/council-and-d...
3. mailto:[email address]

Bedford BC - OFFICIAL-Unsecure

Dear Clair Harris

Request pursuant to Freedom of Information Act 2000 – Request No.
RFI-01257

Thank you for your recent enquiry for information held by the Council.

Unfortunately we are unable to process your request as we have
insufficient detail from you to identify the information you require.

Please can you clarify what you mean by ‘digital information solution’?

When we have received your response, we will contact you again to provide
details of when you might expect to receive the information from us.

Any future correspondence you may have with the Council in relation to
this matter should be emailed to [1][email address]

Yours sincerely

Maria Scapini

Customer Feedback Officer
Customer Services & Customer Feedback
Bedford Borough Council, Borough Hall, Cauldwell Street, Bedford, MK42 9AP
Website: [2]www.bedford.gov.uk  
‘Bedford Borough Council – Working with our partners to make the Borough a
better place to live, work and visit.’

For up-to-date information on the Council follow us on:
Twitter: @bedfordtweets  
Facebook: [3]https://www.facebook.com/bedfordboroughc...

[4]bbc logo

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Bedford BC - OFFICIAL-Unsecure

Dear Clair Harris

Following from our email sent to you on the 19^th April requesting
clarification, please can you confirm if you still seek this information?

If so, please can you provide the clarification requested?

Yours sincerely

Maria Scapini

Customer Feedback Officer
Customer Services & Customer Feedback
Bedford Borough Council, Borough Hall, Cauldwell Street, Bedford, MK42 9AP
Website: [1]www.bedford.gov.uk  
‘Bedford Borough Council – Working with our partners to make the Borough a
better place to live, work and visit.’

For up-to-date information on the Council follow us on:
Twitter: @bedfordtweets  
Facebook: [2]https://www.facebook.com/bedfordboroughc...

[3]bbc logo

From: Request For Information <[email address]>
Sent: Friday, April 19, 2024 3:41 PM
To: '[FOI #1120294 email]'
<[FOI #1120294 email]>
Cc: Request For Information <[email address]>
Subject: Request pursuant to Freedom of Information Act 2000 – Request No.
RFI-01257

Bedford BC - OFFICIAL-Unsecure

Dear Clair Harris

Request pursuant to Freedom of Information Act 2000 – Request No.
RFI-01257

Thank you for your recent enquiry for information held by the Council.

Unfortunately we are unable to process your request as we have
insufficient detail from you to identify the information you require.

Please can you clarify what you mean by ‘digital information solution’?

When we have received your response, we will contact you again to provide
details of when you might expect to receive the information from us.

Any future correspondence you may have with the Council in relation to
this matter should be emailed to [4][email address]

Yours sincerely

Maria Scapini

Customer Feedback Officer
Customer Services & Customer Feedback
Bedford Borough Council, Borough Hall, Cauldwell Street, Bedford, MK42 9AP
Website: [5]www.bedford.gov.uk
‘Bedford Borough Council – Working with our partners to make the Borough a
better place to live, work and visit.’

For up-to-date information on the Council follow us on:
Twitter: @bedfordtweets
Facebook: [6]https://www.facebook.com/bedfordboroughc...

[7]bbc logo

show quoted sections

Thank you for your e-mail requesting information under the Freedom of
Information Act 2000 / Environmental Information Regulations 2004.

We will proceed with the request which we received today. It is our
intention to have the information delivered to you as soon as possible
otherwise within the statutory 20 working days.

In considering the request, it may be subject to exemptions that the
Council rely on to refuse the information. Some exemptions are absolute
and some only apply where the public interest in maintaining the exemption
outweighs that of disclosing the information.
[1]https://www.bedford.gov.uk/council-and-d...

Please note that should you be requesting information under the
Environmental Information Regulations although we provide free access to a
wide range of information through our website, access to any public
registers which we hold and for inspecting information at our offices, we
are allowed to charge you a reasonable fee for providing certain
information.
If applicable, we will issue you with a fee notice. This will detail the
tasks involved in responding to the request, and associated costs. Further
information is available on the EIR page of Bedford Borough Council’s
website at the following link:

[2]https://www.bedford.gov.uk/council-and-d...

Any future correspondence you may have with the Council in relation to
this matter should be emailed to [3][email address]

Any emails containing personal or sensitive data will be sent as ‘secure
e-mails’. In order for you to access a secure email you will be asked to
create an account and log into the Council’s secure e-mail reply
service. If you do receive a secure email there will be instructions
explaining how to do this.

References

Visible links
1. https://www.bedford.gov.uk/council-and-d...
2. https://www.bedford.gov.uk/council-and-d...
3. mailto:[email address]

Bedford BC - OFFICIAL-Unsecure

Dear Clair Harris,

Request pursuant to Freedom of Information Act 2000 – Request No. RFI-01257

Thank you for your email clarifying your request for information under the Freedom of Information Act 2000. We will now proceed with the request. It is our intention to have the information delivered to you by 20 June 2024.

The request is subject to any exemption which the Council may rely on to refuse the request, some of which are absolute and some of which only apply where the public interest in maintaining the exemption outweighs that in disclosing the information.

Once the information has been identified, the Council may also ask that a fee be paid for processing and delivering the information to you. Details of any fee to be charged will be notified to you as soon as possible.

Please note that once a response has been forwarded to you an anonymised summary of all requests appear on the Bedford Borough website at the following link:
https://www.bedford.gov.uk/council-and-d...
Any future correspondence you may have with the Council in relation to this matter should be emailed to [email address] .
Yours sincerely

Maria Scapini

Customer Feedback Officer
Customer Services & Customer Feedback
Bedford Borough Council, Borough Hall, Cauldwell Street, Bedford, MK42 9AP
Website: www.bedford.gov.uk  
‘Bedford Borough Council – Working with our partners to make the Borough a better place to live, work and visit.’

For up-to-date information on the Council follow us on:
Twitter: @bedfordtweets  
Facebook: https://www.facebook.com/bedfordboroughc...

show quoted sections

Bedford BC - OFFICIAL-Unsecure

Dear Clair Harris,

Request pursuant to Freedom of Information Act 2000 – Request
No. RFI-01257

I refer to your recent enquiry for information held by the Council. 

Under the provisions of the Freedom of Information Act, the authority must
state whether or not the information exists and I confirm that we do hold
the information requested.

Please find the information you requested below. 

Request:

• Has the Local Authority commissioned a Digital information solution as
part of the local Family Hubs Programme and support offer?

Response: Yes

• If yes, what is the Service provided?

Response: We have our Best Start Bedford Website,
[1]www.beststart.bedford.gov.uk which is currently being redeveloped.

• What are the start and end dates for this service?

Response: The website in its current iteration is already active but the
new, re-developed website will be launched in September 2024, this service
has no end date.

• Does the solution provide all potential service users with options to
link up with professionals and practitioners through the digital
solution eg., Maternity Providers, Health Visitors, Early Years, Early
Help Services through mobile or digital technology?

Response: Yes

• Has the local authority any current or future plans to integrate the
Family Hub digital offer with NHS or private sector
partners/providers? Eg., Midwifery, Public Health Nursing, Early Years
providers?

Response: Both the current and new websites signpost to Midwifery, Public
Health Nursing, Early Years providers as trusted sources of up to date and
relevant information. We have worked in collaboration with teams from
these partners to develop the content.

• Has the local authority commissioned a Digital solution as part of its
0-19 service offer?

Response: No

• If yes, please can you tell us what this is. What are the start and
end dates of this service?

Response: N/A

• If no, does the local authority plan to do this in future years?

Response: This would depend on future grants from central government and
extension of the Family Hubs programme.

The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting. Any other re-use, for example commercial
publication, would require the permission of the copyright holder.  For
further information regarding Re-use of Public Sector information please
see link below.

If after viewing the information you are for whatever reason unhappy with
our response to your application you are entitled to pursue any
dissatisfaction through the Council's Internal Review Procedure.  Pursuant
to Section 17 (7) of the Act the procedure provided by the Council for
dealing with complaints about the determination of this request for
information is the Council’s FOI Complaints Procedure, a copy of which can
be obtained on request or is set out
at: [2]https://www.bedford.gov.uk/council-and-d...

Yours sincerely,

Daniela Hanson

Customer Feedback Officer

Customer Services & Customer Feedback

Bedford Borough Council, Borough Hall, Cauldwell Street, Bedford, MK42 9AP

Website: [3]www.bedford.gov.uk  

‘Bedford Borough Council – Working with our partners to make the Borough a
better place to live, work and visit.’

For up-to-date information on the Council follow us on:

Twitter: @bedfordtweets  

Facebook: [4]https://www.facebook.com/bedfordboroughc...

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