To Conwy County Borough Council,
Dear FOI Team,

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the below questions.

1. Digital Transformation Strategy - Please provide an online or PDF copy.

2. Electronic Point of Sale (EPOS) System/Support. The details we require are:
2.1 Incumbent Suppliers for onsite / remote hardware & Support Maintenance Services.
2.2 Contract value.
2.3 Chosen Framework/contract (& any sub lots)
2.4 Start date & duration of contract.
2.5 End date / duration / extension option of contract
2.6 Please provide any details of any new epos related technology deployment in 2021/22
2.7 Who is the senior officer (outside of procurement) responsible for this contract?

3. Public Guest Wi-Fi:
3.1 Do you have a guest Wi-Fi portal and which company manages this for you?
3.2 If not, are you planning to add this service and any branded content?
3.3 Footfall – How do you currently measure this within town centres as part of the Gov Funded regeneration grant.
3.4 Do you currently require a Wi-Fi survey to improve service performance?

4. Cabling: CAT5 / CAT5e / CAT6 / Fibre
4.1 Who is your current contractor for the above?
4.2 What is your chosen framework to tender for Cabling projects?
4.3 Do you have any forthcoming cabling tenders or projects in 2021/22?

5. Smart Cities: Next Generation Customer experience
5.1 IoT – Are you implementing/planning on any of the following: Interactive Kiosks, Digital Signage, Cashless parking, Machine to Machine Telemetry, Remote Machine Monitoring
5.2 5G/ SD WAN/ Wireless WAN
5.3 What are the digital technologies your authority is planning to deploy in relation to smart cities in the next 1-3 years?
5.4 Mobility – Fleet/Vehicle & Pop-up connectivity – Do you currently use remote digital connectivity for your fleets what contracts for hardware do you have in place?
5.5 If not to above, are you planning to use in future? Please state each Department i.e. Refuse rubbish collect and analytics reporting.
5.6 COVID-19 – what plans from an IT perspective do you have for return to work – i.e. what proportion of the work force do you think will return to the office.
5.7 Branch – primary and secondary fail over in buildings/offices etc utilising 4g and 5g (5g smart cities) plus Working from Home/Home Office
5.8 COVID-19 – do they support pop up testing and vaccinations?
5.9 Branch Connectivity – what contracts in place for inbuilding networking/Wi-Fi – who provides signage and P.O.S connectivity.

6. Contacts: Please provide the name, email, telephone contact for the senior IT staff within your organisation responsible for:
6.1 IT Services
6.2 IT Infrastructure/Operations
6.3 Digital Transformation
6.4 IT Procurement

Thank you for your help,

Yours faithfully,

-Steven

Uned Llyw-Gwyb / Info-Gov Unit, Conwy County Borough Council

Diolch am eich neges e-bost. Os ydych yn gofyn am fynediad at wybodaeth
dan delerau Deddf Rhyddid Gwybodaeth 2000 cewch ymateb o fewn ugain
niwrnod gwaith.

Thank you for your email. If you are requesting access to information
under the terms of the Freedom of Information Act 2000 you will receive a
response within twenty working days.

[1]Sefyllfa Bresennol Gwasanaethau'r Cyngor   |   [2]Council Services
Current Situation

[3][USEMAP]

show quoted sections

Uned Llyw-Gwyb / Info-Gov Unit, Conwy County Borough Council

Dear Requester,

Thank you for your enquiry.

In light of the unprecedented challenges posed by the coronavirus pandemic please be aware that we will continue to make every effort to comply with any relevant timescales that might apply to your enquiry, however the safety and security of the public remains the primary concern and it is with this in mind please be aware that some slippage might occur with regards to the timely provision of any response.

This will be kept to a minimum wherever possible and the Council will review its position in line with directions from Government and Public Health organisations as and when required.

Please ensure all email correspondence is sent to the [Conwy Council request email] email address.

Thanking you in advance for your understanding and patience.

Uned Llywodraethu Gwybodaeth/ Information Governance Unit Cyngor Bwrdeistref Sirol CONWY County Borough Council E-Bost / E-Mail: [Conwy Council request email]

show quoted sections

steven griffin

Dear Uned Llyw-Gwyb / Info-Gov Unit,

Please can you provide an update for this FOI request which is now overdue?

Yours sincerely,

Mr Griffin

Uned Llyw-Gwyb / Info-Gov Unit, Conwy County Borough Council

Diolch am eich neges e-bost. Os ydych yn gofyn am fynediad at wybodaeth
dan delerau Deddf Rhyddid Gwybodaeth 2000 cewch ymateb o fewn ugain
niwrnod gwaith.

Thank you for your email. If you are requesting access to information
under the terms of the Freedom of Information Act 2000 you will receive a
response within twenty working days.

[1]Sefyllfa Bresennol Gwasanaethau'r Cyngor   |   [2]Council Services
Current Situation

Rydym yn croesawu gohebiaeth yn y Gymraeg a’r Saesneg fel ei gilydd. Ni
fydd gohebiaeth yn yr un iaith na’r llall yn arwain at unrhyw oedi. We
welcome correspondence in both Welsh and English. We will respond to
correspondence in either language without delay. [3][USEMAP]

show quoted sections

Uned Llyw-Gwyb / Info-Gov Unit, Conwy County Borough Council

Dear Sir,

 

Please find below information in response to your Freedom of Information
request.

 

I wish to draw your attention to a note in our response to question 2.

 

 

FOI Details Response
1.       Digital Our IT&DT Strategy is
Transformation Strategy - currently going
Please provide an online through the formal
or PDF copy. sign off process,
which has been
  delayed due to the
current pandemic.
 

 
2.       Electronic Point There is no overall
of Sale (EPOS) council contract for
System/Support. The a centralised EPOS
details we require are: system.

2.1 Incumbent Suppliers  
for onsite / remote
hardware & Support N.B. – For clarity on
Maintenance Services. this point could you
please confirm what
2.2 Contract value. the specific
definition of the
2.3 Chosen term ‘EPOS’ you are
Framework/contract (& any using in the request?
sub lots)

2.4 Start date & duration
of contract.

2.5 End date / duration /
extension option of
contract

2.6 Please provide any
details of any new epos
related technology
deployment in 2021/22

2.7 Who is the senior
officer (outside of
procurement) responsible
for this contract?
3. Public Guest Wi-Fi: Yes - Purple Wifi

3.1 Do you have a guest
Wi-Fi portal and which
company manages this for
you?
3.2 If not, are you
planning to add this
service and any branded
content?
3.3 Footfall – How do you We don’t currently,
currently measure this although regional
within town centres as partnerships are
part of the Gov Funded considering possibly
regeneration grant? doing so.
3.4 Do you currently No
require a Wi-Fi survey to
improve service
performance?
Cabling: CAT5 / CAT5e / Stoneleigh
CAT6 / Fibre: Consultancy Ltd, Owen
& Palmer Ltd and
4.1 Who is your current Kronos Communications
contractor for the above? Ltd
4.2 What is your chosen ERF Facilities
framework to tender for Management do not
Cabling projects? have a framework for
these types of works,
IT related cabling
works are normally
undertaken by IT.
Jobs for small
numbers of sockets
are quoted from
individual companies.
4.3 Do you have any Please see above. ?
forthcoming cabling IT are not aware of
tenders or projects in any upcoming tenders
2021/22? or projects.
5. Smart Cities: Next This depends on
Generation Customer service requirements,
experience but we are currently
looking at IOT and
5.1 IoT – Are you lorawan technologies.
implementing/planning on
any of the following:
Interactive Kiosks,
Digital Signage, Cashless
parking, Machine to
Machine Telemetry, Remote
Machine Monitoring
5.2 5G/ SD WAN/ Wireless lorawan currently
WAN being tested and
trialled.
5.3 What are the digital We don’t currently
technologies your have any smart city
authority is planning to initiatives, however
deploy in relation to the North Wales
smart cities in the next Economic Ambition
1-3 years? Board may be able to
offer further advice.
5.4 Mobility – Vehicle Telematics
Fleet/Vehicle & Pop-up are currently
connectivity – Do you provided by Quartix
currently use remote telematics to all
digital connectivity for Council vehicles.
your fleets what
contracts for hardware do
you have in place?
5.5 If not to above, are N/A
you planning to use in
future? Please state each
Department i.e. Refuse
rubbish collect and
analytics reporting.

 
5.6 COVID-19 – what plans Not yet determined.
from an IT perspective do
you have for return to
work – i.e. what
proportion of the work
force do you think will
return to the office.
5.7 Branch – primary and Not sure what this
secondary fail over in means.
buildings/offices etc
utilising 4g and 5g (5g
smart cities) plus
Working from Home/Home
Office
5.8 COVID-19 – do they Not currently.
support pop up testing
and vaccinations?
5.9 Branch Connectivity – N/A
what contracts in place
for inbuilding
networking/Wi-Fi – who
provides signage and
P.O.S connectivity?
6. Contacts: Please [email address]
provide the name, email,
telephone contact for the
senior IT staff within
your organisation
responsible for:

6.1 IT Services

6.2 IT
Infrastructure/Operations

6.3 Digital
Transformation

6.4 IT Procurement

 

 

 

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of this response and
should be sent to the address below.

 

Please ensure all email correspondence is sent to the
[1][Conwy Council request email] email address.

 

If you are not content with the outcome of the internal review, or if you
are unhappy with this response you may appeal to the Information
Commissioner’s Office – Wales, 2nd Floor, Churchill House, Churchill Way,
Cardiff, CF10 2HH.

 

Uned Llywodraethu Gwybodaeth/ Information Governance Unit

Cyngor Bwrdeistref Sirol CONWY County Borough Council

E-Bost / E-Mail: [2][Conwy Council request email]

 

show quoted sections