Digital & Retail Technologies

steven griffin made this Freedom of Information request to Newport City Council

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Dear Newport City Council,

Dear FOI Team,

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the below questions.

1. Digital Transformation Strategy - Please provide an online or PDF copy.

2. Electronic Point of Sale (EPOS) System/Support. The details we require are:
2.1 Incumbent Suppliers for onsite / remote hardware & Support Maintenance Services.
2.2 Contract value.
2.3 Chosen Framework/contract (& any sub lots)
2.4 Start date & duration of contract.
2.5 End date / duration / extension option of contract
2.6 Please provide any details of any new epos related technology deployment in 2021/22
2.7 Who is the senior officer (outside of procurement) responsible for this contract?

3. Public Guest Wi-Fi:
3.1 Do you have a guest Wi-Fi portal and which company manages this for you?
3.2 If not, are you planning to add this service and any branded content?
3.3 Footfall – How do you currently measure this within town centres as part of the Gov Funded regeneration grant.
3.4 Do you currently require a Wi-Fi survey to improve service performance?

4. Cabling: CAT5 / CAT5e / CAT6 / Fibre
4.1 Who is your current contractor for the above?
4.2 What is your chosen framework to tender for Cabling projects?
4.3 Do you have any forthcoming cabling tenders or projects in 2021/22?

5. Smart Cities: Next Generation Customer experience
5.1 IoT – Are you implementing/planning on any of the following: Interactive Kiosks, Digital Signage, Cashless parking, Machine to Machine Telemetry, Remote Machine Monitoring
5.2 5G/ SD WAN/ Wireless WAN
5.3 What are the digital technologies your authority is planning to deploy in relation to smart cities in the next 1-3 years?
5.4 Mobility – Fleet/Vehicle & Pop-up connectivity – Do you currently use remote digital connectivity for your fleets what contracts for hardware do you have in place?
5.5 If not to above, are you planning to use in future? Please state each Department i.e. Refuse rubbish collect and analytics reporting.
5.6 COVID-19 – what plans from an IT perspective do you have for return to work – i.e. what proportion of the work force do you think will return to the office.
5.7 Branch – primary and secondary fail over in buildings/offices etc utilising 4g and 5g (5g smart cities) plus Working from Home/Home Office
5.8 COVID-19 – do they support pop up testing and vaccinations?
5.9 Branch Connectivity – what contracts in place for inbuilding networking/Wi-Fi – who provides signage and P.O.S connectivity.

6. Contacts: Please provide the name, email, telephone contact for the senior IT staff within your organisation responsible for:
6.1 IT Services
6.2 IT Infrastructure/Operations
6.3 Digital Transformation
6.4 IT Procurement

Thank you for your help,

Yours faithfully,

-Mr. Griffin

Newport City Council

Dear Sir/Madam

Thank you for your request for information about :

Digital & Retail Technologies

Received on 09/03/2021

This request has been formally logged in our FOI management system and has been assigned the reference REQ08898.

Please note that due to the current Coronavirus situation in the UK, your request may take longer than usual to respond to and potentially, it could exceed the statutory deadline of 20 working days. Please be assured that we are working to respond to all requests and we appreciate your patience during this extraordinary period..

Please remember to quote the reference number REQ08898 in any future communications.

Yours sincerely,
Information Management

Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg, Saesneg neu yn y ddwy iaith. Byddwn yn cyfathrebu â chi yn ôl eich dewis. Ni fydd gohebu yn Gymraeg yn arwain at oedi.

The Council welcomes correspondence in English or Welsh or both, and will respond to you according to your preference. Corresponding in Welsh will not lead to delay.

Disclaimer/Ymwadiad

This email contains information intended for the addressee only and may be confidential, the subject of legal or professional privilege, or be otherwise protected from disclosure. If you are not the intended recipient of this message, please notify the sender immediately and do not disclose, distribute or copy the email to any other party. This email and any attached file are the property of Newport City Council.

When you email Newport City Council, you consent to the Council monitoring and reading any such emails for the purposes of security and legislative compliance. For the full disclaimer please access http://www.newport.gov.uk/disclaimer.

Mae'r e-bost hwn yn cynnwys gwybodaeth y bwriedir ar gyfer y derbynnydd yn unig a gall fod yn gyfrinachol, yn destun ragorfraint gyfreithiol neu broffesiynol, neu fel arall wedi’i diogelu rhag cael ei rhyddhau. Os nad chi yw derbynnydd bwriadedig y neges hon, a fyddech cystal â rhoi gwybod i'r anfonwr ar unwaith a pheidio â datgelu, dosbarthu neu gopïo’r e-bost i unrhyw barti arall. Mae’r e-bost hon ac unrhyw ffeiliau atodedig yn eiddo i Gyngor Dinas Casnewydd.

Pan fyddwch yn anfon e-bost at Gyngor Dinas Casnewydd, rydych yn cydsynio i’r Cyngor fonitro a darllen unrhyw e-byst o’r fath at ddibenion cydymffurfio â diogelwch ac â deddfwriaeth. I weld yr ymwadiad llawn ewch i http://www.newport.gov.uk/ymwadiad

NCC - Information Management, Newport City Council

Dear Mr Griffin,

 

Thank you for your recent request for information which I have enclosed
below for ease of reference. Your request has been treated in accordance
with the Freedom of Information Act 2000 and/or the Environmental
Information Regulations 2004.

 

Your Request: REQ08898

 

I can confirm that we do hold information that falls within the scope of
your request. The answers to your questions have been provided in Red Text
below.

 

1. Digital Transformation Strategy - Please provide an online or PDF copy.
[1]http://www.newport.gov.uk/documents/Abou...

 

2. Electronic Point of Sale (EPOS) System/Support. The details we require
are:

2.1 Incumbent Suppliers for onsite / remote hardware & Support Maintenance
Services.

Capita for everything except the kiosks which are supplied by Cammax,
however, they have not been fully installed yet

2.2 Contract value.

Capita c.£16000 a year

Cammex £3170 a year

2.3 Chosen Framework/contract (& any sub lots)

N/A Capita

Cammex – direct award

2.4 Start date & duration of contract.

Capita - 2006

Cammex - Jan 2020

2.5 End date / duration / extension option of contract

Capita - Rolling contract

Cammex – Annual

2.6 Please provide any details of any new epos related technology
deployment in 2021/22

New kiosks as above

2.7 Who is the senior officer (outside of procurement) responsible for
this contract?

The Council does not publish direct contact details for staff below the
level of Head of Service, including email addresses and phone numbers.
Instead, it promotes the use of our website [2]www.newport.gov.uk and City
Contact Centre (telephone (01633) 656656, email at
[3][email address].)  This helps to ensure that customers are always
directed to the appropriate person and that e-mail correspondence is
routed correctly.  It also ensures that any staff moves do not affect the
public's ability to contact the Council and gain appropriate information. 
Please find below the relevant Head of Service for the service you refer
to.  In addition, further advice on contacting the Council (including an
online contact form) can be found at:

[4]http://www.newport.gov.uk/contactus

Rhys Cornwall, Head of People & Business Change -
[5][email address]

 

3. Public Guest Wi-Fi:

3.1 Do you have a guest Wi-Fi portal and which company manages this for
you?

North previously known as  Pinacl Solutions

3.2 If not, are you planning to add this service and any branded content

Not Applicable

3.3 Footfall – How do you currently measure this within town centres as
part of the Gov Funded regeneration grant.

Not Applicable

3.4 Do you currently require a Wi-Fi survey to improve service
performance?

No

 

4. Cabling: CAT5 / CAT5e / CAT6 / Fibre

4.1 Who is your current contractor for the above?

Newport Norse and Stoneleigh

4.2 What is your chosen framework to tender for Cabling projects?

Preferred supplier appointed following tender

4.3 Do you have any forthcoming cabling tenders or projects in 2021/22?

No

 

5. Smart Cities: Next Generation Customer experience

5.1 IoT – Are you implementing/planning on any of the following:
Interactive Kiosks, Digital Signage, Cashless parking, Machine to Machine
Telemetry, Remote Machine Monitoring

We are trialling a LoRaWAN network in Newport.

5.2 5G/ SD WAN/ Wireless WAN

No

5.3 What are the digital technologies your authority is planning to deploy
in relation to smart cities in the next 1-3 years?

As above we are trialling a LoRaWAN network in Newport.

5.4 Mobility – Fleet/Vehicle & Pop-up connectivity – Do you currently use
remote digital connectivity for your fleets what contracts for hardware do
you have in place?

Yes, tablets in use in City Services vehicles with access to access to
specification application

5.5 If not to above, are you planning to use in future? Please state each
Department i.e. Refuse rubbish collect and analytics reporting.

Not applicable

5.6 COVID-19 – what plans from an IT perspective do you have for return to
work – i.e. what proportion of the work force do you think will return to
the office.

This is not agreed. Future options are being considered.

5.7 Branch – primary and secondary fail over in buildings/offices etc
utilising 4g and 5g (5g smart cities) plus Working from Home/Home Office

No

5.8 COVID-19 – do they support pop up testing and vaccinations?

No, these are not council provided

5.9 Branch Connectivity – what contracts in place for inbuilding
networking/Wi-Fi – who provides signage and P.O.S connectivity.

Newport Community Cloud Public Wi-Fi provided by North

 

6. Contacts: Please provide the name, email, telephone contact for the
senior IT staff within your organisation responsible for:

6.1 IT Services

6.2 IT Infrastructure/Operations

6.3 Digital Transformation

6.4 IT Procurement

The Council does not publish direct contact details for staff below the
level of Head of Service, including email addresses and phone numbers.
Instead, it promotes the use of our website [6]www.newport.gov.uk and City
Contact Centre (telephone (01633) 656656, email at
[7][email address].)  This helps to ensure that customers are always
directed to the appropriate person and that e-mail correspondence is
routed correctly.  It also ensures that any staff moves do not affect the
public's ability to contact the Council and gain appropriate information. 
Please find below the relevant Head of Service for the service you refer
to.  In addition, further advice on contacting the Council (including an
online contact form) can be found at:

[8]http://www.newport.gov.uk/contactus

Rhys Cornwall, Head of People & Business Change -
[9][email address]

 

I hope this provides the information you were looking for; if there is any
further information that we can provide, please submit a further request.
If you have any queries about this email or if you are unhappy with the
service you have received in relation to your request and wish to make a
complaint or request a review of our decision, please contact me.

 

If you are not content with the subsequent outcome of your complaint, you
may apply directly to the Information Commissioner for a decision.
Generally, the ICO cannot make a decision unless you have exhausted the
Councils complaints procedure. To contact the Information Commissioner
click [10]HERE.

 

For future reference, all Freedom of Information requests can now be
submitted via the link below.

 

[11]www.newport.gov.uk/foi

 

Kind regards,

Information Management

 

 

Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg, Saesneg neu yn y ddwy
iaith. Byddwn yn cyfathrebu â chi yn ôl eich dewis. Ni fydd gohebu yn
Gymraeg yn arwain at oedi.

The Council welcomes correspondence in English or Welsh or both, and will
respond to you according to your preference. Corresponding in Welsh will
not lead to delay.

Disclaimer/Ymwadiad

This email contains information intended for the addressee only and may be
confidential, the subject of legal or professional privilege, or be
otherwise protected from disclosure. If you are not the intended recipient
of this message, please notify the sender immediately and do not disclose,
distribute or copy the email to any other party. This email and any
attached file are the property of Newport City Council.

When you email Newport City Council, you consent to the Council monitoring
and reading any such emails for the purposes of security and legislative
compliance. For the full disclaimer please access
http://www.newport.gov.uk/disclaimer.

Mae'r e-bost hwn yn cynnwys gwybodaeth y bwriedir ar gyfer y derbynnydd yn
unig a gall fod yn gyfrinachol, yn destun ragorfraint gyfreithiol neu
broffesiynol, neu fel arall wedi’i diogelu rhag cael ei rhyddhau. Os nad
chi yw derbynnydd bwriadedig y neges hon, a fyddech cystal â rhoi gwybod
i'r anfonwr ar unwaith a pheidio â datgelu, dosbarthu neu gopïo’r e-bost i
unrhyw barti arall. Mae’r e-bost hon ac unrhyw ffeiliau atodedig yn eiddo
i Gyngor Dinas Casnewydd.

Pan fyddwch yn anfon e-bost at Gyngor Dinas Casnewydd, rydych yn cydsynio
i’r Cyngor fonitro a darllen unrhyw e-byst o’r fath at ddibenion
cydymffurfio â diogelwch ac â deddfwriaeth. I weld yr ymwadiad llawn ewch
i http://www.newport.gov.uk/ymwadiad

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