Digital Communications with Patients

The request was successful.

Dear North Cumbria Integrated Care NHS Foundation Trust,

Do you use any applications or tools to communicate with your patients digitally? For example, by a smartphone app?

I am interested in all aspects of patient communication, but particularly:

- Pre- and post-operative communication

- eConsent

- Outpatients

- Emergency Care

- Patient engagement at home

- Patient satisfaction

Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.

Also, do you have performance targets for monitoring patient satisfaction?

If so, please advise of the individual(s) (name and/or job title) with responsibility for monitoring or reporting on these targets.

Yours faithfully,

Rita Gillespie

FOI Requests (RNN) North Cumbria Integrated Care NHS FT, North Cumbria Integrated Care NHS Foundation Trust

2 Attachments

Good afternoon,

 

Thank you for your request for information regarding Digital
Communications with Patients

 

I am dealing with this under the terms of the Freedom of Information Act
2000, while we endeavour to respond to requests in the usual timescales,
we want to make you aware that responding to the current clinical priority
of Covid19 may mean at times we struggle to meet these timescales.

 

If you have any queries please do not hesitate to contact me. Please
remember to quote the reference number above in any future communications.

 

Kind regards

 

Information Rights Assistant

North Cumbria Integrated Care NHS Foundation Trust

Maglona House, Kingstown Broadway, Carlisle, CA3 0HA

Tel: 01228 608843

[1][email address]

 

[2]cid:image001.jpg@01D5B71A.B037D760

 

North Cumbria Integrated Care NHS Foundation Trust
happierhealthiercommunities
[3]www.ncic.nhs.uk

[4]cid:image002.jpg@01D5B71A.B037D760

 

 

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
Any views or opinions expressed are those of the author and do not
represent the views of Cumbria Partnership NHS Foundation Trust unless
otherwise explicitly stated. The information contained in this email may
be subject to public disclosure under the Freedom of Information Act 2000.
Unless the information is legally exempt from disclosure, the
confidentiality of this email and your reply cannot be guaranteed. The
Trust accepts no liability for any damage

 

 

References

Visible links
1. mailto:[email address]
3. http://www.ncic.nhs.uk/

FOI Requests (RNN) North Cumbria Integrated Care NHS FT, North Cumbria Integrated Care NHS Foundation Trust

4 Attachments

Good  Morning,

 

Please find attached our response to your recent request for information
under the Freedom of Information Act.

 

Kind regards,

Information Rights Team

Maglona House, Kingstown Broadway, Carlisle, CA3 0HA
Tel: 01228 608998

[1]cid:image002.jpg@01D6461F.421DD470

North Cumbria Integrated Care NHS Foundation Trust
happierhealthiercommunities
[2]www.ncic.nhs.uk

 

 

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
Any views or opinions expressed are those of the author and do not
represent the views of North Cumbria Integrated Care NHS Foundation Trust
unless otherwise explicitly stated. The information contained in this
email may be subject to public disclosure under the Freedom of Information
Act 2000. Unless the information is legally exempt from disclosure, the
confidentiality of this email and your reply cannot be guaranteed. The
Trust accepts no liability for any damage caused by any virus transmitted
with this email, so although virus checked before transmission, the
recipient should also check for the presence of viruses.

 

References

Visible links
2. http://www.ncic.nhs.uk/

Dear North Cumbria Integrated Care NHS Foundation Trust,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of North Cumbria Integrated Care NHS Foundation Trust's handling of my FOI request 'Digital Communications with Patients'.

I'm unable to open the response doc. Think it has been saved as a jpeg?

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/d...

Yours faithfully,

Rita Gillespie

FOI Requests (RNN) North Cumbria Integrated Care NHS FT, North Cumbria Integrated Care NHS Foundation Trust

2 Attachments

Good Afternoon,

Thank you for your email below.

Please see attached the Final response in pdf and word format. Apologies for this not opening correctly.

Kind Regards
Information Rights Assistant

Information Rights Team
Tel: 01228 608843

North Cumbria Integrated Care NHS Foundation Trust
happierhealthiercommunities
www.ncic.nhs.uk

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