Dear Berkshire Healthcare NHS Foundation Trust,

Do you use any applications or tools to communicate with your patients digitally?

I am interested in all aspects of patient communication, but particularly:

- Pre- and post-operative communication

- eConsent

- Outpatients

- Emergency Care

- Patient engagement at home

- Patient satisfaction

Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.

Also, do you have performance targets for monitoring patient satisfaction?

If so, please advise of the individual(s) (name and/or job title) with responsibility for monitoring or reporting on these targets.

Yours faithfully,

Rita Gillespie.

FOI BHT - Berkshire Healthcare NHS Trust, Berkshire Healthcare NHS Foundation Trust

1 Attachment

Dear Rita,

 

Thank you for your Freedom of Information request. We will respond as soon
as possible.

 

Kind regards,

 

Nicole Stewart

Freedom of Information Officer/ Executive Assistant

Berkshire Healthcare NHS Foundation Trust

 

 

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FOI BHT - Berkshire Healthcare NHS Trust, Berkshire Healthcare NHS Foundation Trust

1 Attachment

Dear Rita,

 

We are sorry to advise that your Freedom of Information request has been
delayed due to increased pressure on our services. Patient care is our
primary focus right now, our team are working to try and complete your
request as soon as possible.

 

I will keep you updated as to it’s progress.

 

Kind regards and apologies again.

 

Nicole Stewart

Freedom of Information Officer/ Executive Assistant

Berkshire Healthcare NHS Foundation Trust

 

 

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FOI BHT - Berkshire Healthcare NHS Trust, Berkshire Healthcare NHS Foundation Trust

2 Attachments

Dear Rita,

 

Apologies for our delayed response. Please find attached our response to
your Freedom of Information request.

 

Kind regards,

 

Nicole Stewart

Freedom of Information Officer/ Executive Assistant

Berkshire Healthcare NHS Foundation Trust

 
 

 

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