Digital Communications with Patients.
Dear University Hospitals Coventry and Warwickshire NHS Trust,
Do you use any applications or tools to communicate with your patients digitally?
I am interested in all aspects of patient communication, but particularly:
- Pre- and post-operative communication
- eConsent
- Outpatients
- Emergency Care
- Patient engagement at home
- Patient satisfaction
Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.
Also, do you have performance targets for monitoring patient satisfaction?
If so, please advise of the individual(s) (name and/or job title) with responsibility for monitoring or reporting on these targets.
Yours faithfully,
Amanda Kelly
University Hospital
Clifford Bridge Road
Walsgrave
Coventry
CV2 2DX
Direct Line: 024 76968771
www.uhcw.nhs.uk
Dear Requester
We acknowledge receipt of your email to UHCW:
Freedom of Information Request Form
If you have submitted a request under the Freedom of Information Act
(FOIA) your request will be considered and you will receive our response
within the statutory timescale of 20 working days.
The reference number for your email is FOI/1804.
Should you have any further inquiries concerning this matter, please reply
to this email leaving the subject line unchanged.
Yours sincerely,
UHCW
University Hospital
Clifford Bridge Road
Walsgrave
Coventry
CV2 2DX
Direct Line: 024 76968771
www.uhcw.nhs.uk
Our Ref: FOI 1804
Date: 10th June 2022
By email only
Dear Requester
We write further to your request for information under the Freedom of
Information Act received 12th May 2022. We have set out your request,
together with our response below.
Do you use any applications or tools to communicate with your patients
digitally? - Text message and Dotpost
We respond to patient emails via .NHS account and we send text reminders
for appointments
I am interested in all aspects of patient communication, but particularly:
- Pre- and post-operative communication
- eConsent
- Outpatients - Text messaging and portal
- Emergency Care
- Patient engagement at home
- Patient satisfaction
Please advise of the individual(s) (name and/or job title) with
responsibility for developing digital communications with patients. -
Rebecca Palfreyman
Also, do you have performance targets for monitoring patient satisfaction?
No, we do have a 90% answer rate for call Key Performance Indicators –
however this does not monitor patient satisfaction
As we have provided the information that we do hold your request is now
closed. We trust that this is satisfactory but if you are dissatisfied
with the way that it has been handled you have the right to ask for an
internal review. Internal review requests should be submitted within two
months of the date of receipt of the response to your original letter and
should be addressed to: David Walsh, Director of Corporate Affairs,
University Hospitals Coventry & Warwickshire NHS Trust, Clifford Bridge
Road, Coventry CV2 2DX.
If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF.
Yours sincerely
Andrea Phillips
FOI & Access to Health Records Manager
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