Dear Herefordshire and Worcestershire Health and Care NHS Trust,

Do you use any applications or tools to communicate with your patients digitally?

I am interested in all aspects of patient communication, but particularly:

- Pre- and post-operative communication

- eConsent

- Outpatients

- Emergency Care

- Patient engagement at home

- Patient satisfaction

Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.

Also, do you have performance targets for monitoring patient satisfaction?

If so, please advise of the individual(s) (name and/or job title) with responsibility for monitoring or reporting on these targets.

Yours faithfully,

Amanda Kelly

FOIREQUEST (HEREFORDSHIRE AND WORCESTERSHIRE HEALTH AND CARE NHS TRUST), Herefordshire and Worcestershire Health and Care NHS Trust

1 Attachment

Thank you for your request for information. Your request for information
was received on the 12 May 2022 and is being dealt with under the terms of
the Freedom of Information Act 2000, please note day 1 of this request
will commence on the next working day. If you have any queries about this
request do not hesitate to contact us. Please remember to quote the
reference number above in any future communications.

 

We may need to contact you to provide further information or clarification
if we require it to process your request. Where a public authority
reasonably requires further information or clarification before it is able
to respond to a request, it must contact the requestor within 20 days to
inform them of this and provide assistance. The authority has no duty to
comply with the request until the further information or clarification has
been received.

 

We do publish an extensive set of information on our public website which
may well contain the information you have requested. The link to our
website can be found here: [1]www.hacw.nhs.uk

 

Yours sincerely

 

FOI Team

[2][Herefordshire and Worcestershire Health and Care NHS Trust request email]
2 Kings Court | Charles Hastings Way | Worcester | WR5 1JR

 

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FOIREQUEST (HEREFORDSHIRE AND WORCESTERSHIRE HEALTH AND CARE NHS TRUST), Herefordshire and Worcestershire Health and Care NHS Trust

1 Attachment

Dear Amanda

 

Ref: HWHCT- 40

 

Thank you for your e-mail of 12 ^ May 2022, where you requested
information about patient digital communication.

 

From our preliminary assessment, it is clear that we will not be able to
answer part of your request without further clarification.

 

We require further information in order to identify and locate the
information you have asked for.  In particular, it would be useful to know
the definition of eConsent as stated in the following question:

 

I am interested in all aspects of patient communication, but particularly:

 

-eConsent: are you referring to e-consent for treatment?

 

Once you have clarified your request, we will be able to reconsider your
request. If this clarification is not received within 20 working days your
request will be considered to have lapsed. Under section 1(3) of the
Freedom of Information Act (FOIA), a public authority need not comply with
a request unless any further information reasonably required to locate the
information is supplied.

 

Please remember to quote the reference number above in any future
communications.

Yours sincerely,

 

FOI Team

2 Kings Court, Charles Hastings Way, Worcester WR5 1JR

 

[1][Herefordshire and Worcestershire Health and Care NHS Trust request email]

 

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HUTCHINSON,Ruth (HEREFORDSHIRE AND WORCESTERSHIRE HEALTH AND CARE NHS TRUST), Herefordshire and Worcestershire Health and Care NHS Trust

2 Attachments

 

Further to your request for information under the Freedom of Information
Act, please find attached the Trust's response.

 

Yours sincerely

 

FOI Team

[1][Herefordshire and Worcestershire Health and Care NHS Trust request email]
2 Kings Court | Charles Hastings Way | Worcester | WR5 1JR

 

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HUTCHINSON,Ruth (HEREFORDSHIRE AND WORCESTERSHIRE HEALTH AND CARE NHS TRUST), Herefordshire and Worcestershire Health and Care NHS Trust

HUTCHINSON,Ruth (HEREFORDSHIRE AND WORCESTERSHIRE HEALTH AND CARE NHS TRUST) would like to recall the message, "Freedom of Information Request HWHCT- 40".

show quoted sections

FOIREQUEST (HEREFORDSHIRE AND WORCESTERSHIRE HEALTH AND CARE NHS TRUST), Herefordshire and Worcestershire Health and Care NHS Trust

2 Attachments

 

Further to your request for information under the Freedom of Information
Act, please find attached the Trust's response.

 

Yours sincerely

 

FOI Team

[1][Herefordshire and Worcestershire Health and Care NHS Trust request email]
2 Kings Court | Charles Hastings Way | Worcester | WR5 1JR

 

show quoted sections