Digital Communications with Patients.

Response to this request is long overdue. By law, under all circumstances, Wirral University Teaching Hospital NHS Foundation Trust should have responded by now (details). You can complain by requesting an internal review.

Dear Wirral University Teaching Hospital NHS Foundation Trust,

Do you use any applications or tools to communicate with your patients digitally?

I am interested in all aspects of patient communication, but particularly:

- Pre- and post-operative communication

- eConsent

- Outpatients

- Emergency Care

- Patient engagement at home

- Patient satisfaction

Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.

Also, do you have performance targets for monitoring patient satisfaction?

If so, please advise of the individual(s) (name and/or job title) with responsibility for monitoring or reporting on these targets.

Yours faithfully,

Claire Johnson

ACCESSTOINFORMATIONOFFICE (WIRRAL UNIVERSITY TEACHING HOSPITAL NHS FOUNDATION TRUST), Wirral University Teaching Hospital NHS Foundation Trust

2 Attachments

Our Ref:           LMS/LG/JT/Access.77137-05-22   

 

 

Dear Ms Johnson,

 

We acknowledge receipt of your request for information received in this
office on 12^th May 2022.

 

Please note, as the Freedom of Information Act requires us to produce your
requested information within 20 working days, any information we hold
should be sent out by 10^th June 2022.

 

In accordance with the Act no charge is applicable unless the costs
involved exceed £450.00.  You will be advised if a charge is appropriate
before the information is sent to you.

 

Please be aware that it is important that you advise us at the time of
each new application if you wish to re-use the information we provide for
commercial purposes.  When you receive our completed response and are
satisfied with the information provided we would be grateful if you could
email us to officially request re-use and for what purpose.  

 

 

Yours sincerely

 

Liam Reid

 

Sent by Liam Reid (Mr) on behalf of Lin Snow

Head of Information Governance & Records Management

Data Protection Officer and Copyright Lead

With responsibility for Data Quality, Clinical Coding & Information
Security

Information Governance Department

 

Direct dial: 0151 604 7120

Internal extension: 2606

Email [1][Wirral University Teaching Hospital NHS Foundation Trust request email]

Normal Office Hours: Monday to Friday 8.30am to 5pm

 

    

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