Dear The Clatterbridge Cancer Centre NHS Foundation Trust,

Do you use any applications or tools to communicate with your patients digitally?

I am interested in all aspects of patient communication, but particularly:

- Pre- and post-operative communication

- eConsent

- Outpatients

- Emergency Care

- Patient engagement at home

- Patient satisfaction

Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.

Also, do you have performance targets for monitoring patient satisfaction?

If so, please advise of the individual(s) (name and/or job title) with responsibility for monitoring or reporting on these targets.

Yours faithfully,

Amanda Kelly

FOI (THE CLATTERBRIDGE CANCER CENTRE NHS FOUNDATION TRUST), The Clatterbridge Cancer Centre NHS Foundation Trust

Dear Amanda Kelly

COVID-19 & Freedom of Information Requests
During this extraordinary period, The Clatterbridge Cancer Centre would like to ask you for your patience and understanding when submitting a request for business and corporate information under the Freedom of Information Act 2000 (FOIA). At this time, our Trust is understandably having to prioritise other areas and adapt our usual approach to these requests during this pandemic. Although we endeavour to get this information to you within the 20 working day timescale given under the FOIA, as a result, please be aware that you may experience some delays in receiving the information that you have requested. We would like to apologise for any inconvenience that this may cause, and assure you that we will get the requested information to you as soon as possible.

Re: Freedom of Information Request
Ref: 156-2022

Thank you for your email dated the 11/5/2022, requesting information in relation to digital communication tools.

Your request is being treated as a new request under the terms of the Freedom of Information Act 2000 and we will endeavour to respond within twenty working days i.e. by no later than xth xxx 2022.

If you have any queries about this request please do not hesitate to contact me. Please remember to quote the reference number above in any future communications.

Naomi Frazer (she/her)
Information Governance Manager
[mobile number]
Advance notice of absence from 12th May. For a period following this date I will not be in work and will not be contactable. I will respond to any emails upon my return.

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FRAZER, Naomi (THE CLATTERBRIDGE CANCER CENTRE NHS FOUNDATION TRUST), The Clatterbridge Cancer Centre NHS Foundation Trust

1 Attachment

Dear Amanda Kelly

 

Re:  Freedom of Information Request

Ref: 156-2022

 

Thank you for your email dated 11/5/2022 requesting information in regards
to digital communication tools.

I can confirm that I am dealing with your request but ask for a small
extension of time to collate the required information to be able to
provide you with a full response.  I would therefore be grateful if you
could agree to a short extension for us to submit our response to you by
24^th June 2022. I will of course endeavour to respond to you sooner
should the information be presented to me before this time.

 

Please accept my sincere apologies for this delay.

 

Should you wish to discuss this matter further please do not hesitate to
contact me.

 

Kindest regards.

 

 

 

Naomi Frazer (she/her)

Information Governance Manager

[mobile number]

 

[1]CCC email footer April 2021

 

 

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FOI (THE CLATTERBRIDGE CANCER CENTRE NHS FOUNDATION TRUST), The Clatterbridge Cancer Centre NHS Foundation Trust

2 Attachments

Dear Amanda Kelly

 

Re:  Freedom of Information Request

Ref: 156-2022

 

Thank you for your email dated the 11/05/2022, requesting information in
relation to digital communication tools

 

Please find attached:

 

1)     Our Response Letter

 

In order for us to ensure customer satisfaction and to monitor compliance
with the Freedom of Information Act 2000, we would be grateful if you
could take a couple of minutes to complete a short feedback form via the
link below:

 

[1]https://www.surveymonkey.co.uk/r/H39RFMM

 

 

Kind regards

 

 

Naomi Frazer (she/her)

Information Governance Manager

[mobile number]

 

[2]CCC email footer April 2021

 

 

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