Digital Communications with Patients.

Amanda Kelly made this Freedom of Information request to The Christie NHS Foundation Trust

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The request was successful.

Dear The Christie NHS Foundation Trust,

Do you use any applications or tools to communicate with your patients digitally?

I am interested in all aspects of patient communication, but particularly:

- Pre- and post-operative communication

- eConsent

- Outpatients

- Emergency Care

- Patient engagement at home

- Patient satisfaction

Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.

Also, do you have performance targets for monitoring patient satisfaction?

If so, please advise of the individual(s) (name and/or job title) with responsibility for monitoring or reporting on these targets.

Yours faithfully,

Amanda Kelly

FOI (THE CHRISTIE NHS FOUNDATION TRUST), The Christie NHS Foundation Trust

1 Attachment

Dear Applicant

FOI Request – (Reference M179)

Thank you for your recent Freedom of Information request.

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FOI Team

[1][email address]

[2]www.christie.nhs.uk

Follow us @TheChristieNHS

 

[3]pic 2

The Christie NHS Foundation Trust

Wilmslow Road
Manchester M20 4BX

 

 

 

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FOI (THE CHRISTIE NHS FOUNDATION TRUST), The Christie NHS Foundation Trust

Dear Applicant

 

Thank you for your recent FOI request (reference M179). Please find set
out below the responses to the information you have requested.

 

Do you use any applications or tools to communicate with your patients
digitally? I am interested in all aspects of patient communication, but
particularly:

Pre- and post-operative communicationn – No

eConsent - No

Outpatients – Partial

Emergency Care - Not Applicable - we do not have an A&E Dept

Patient engagement at home – Yes

Patient satisfaction – National system

Please advise of the individual(s) (name and/or job title) with
responsibility for developing digital communications with patients. Please
note that the Trust does not disclose staff details. An exemption under
Section 40(2) of the Freedom of Information Act 2000 applies where the
data requested engages the first principle of the Data Protection Act.

Also, do you have performance targets for monitoring patient satisfaction?
No

If so, please advise of the individual(s) (name and/or job title) with
responsibility for monitoring or reporting on these targets. N/A

 

I do hope you find this information to be helpful.

 

However if you are unhappy with this response please let us know giving
your reasons for believing we have not satisfied the requirements of the
Freedom of Information Act 2000. An internal review of the response will
then be undertaken and a further response issued to you. This
correspondence will include details of the Information Commissioner who
you can contact if you remain dissatisfied with our response.

 

If you have any queries, please get in touch. Please remember to quote the
reference number provided in any future communications.

 

Kind Regards

 

FOI Team

The Christie NHS Foundation Trust

[1][email address]

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