Digital Communications with Patients.

Amanda Kelly made this Freedom of Information request to Surrey and Sussex Healthcare NHS Trust

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Surrey and Sussex Healthcare NHS Trust,

Do you use any applications or tools to communicate with your patients digitally?

I am interested in all aspects of patient communication, but particularly:

- Pre- and post-operative communication

- eConsent

- Outpatients

- Emergency Care

- Patient engagement at home

- Patient satisfaction

Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.

Also, do you have performance targets for monitoring patient satisfaction?

If so, please advise of the individual(s) (name and/or job title) with responsibility for monitoring or reporting on these targets.

Yours faithfully,

Amanda Kelly

FOI (SURREY AND SUSSEX HEALTHCARE NHS TRUST), Surrey and Sussex Healthcare NHS Trust

1 Attachment

Dear Amanda,

 

Thank you for your request for information which is now being handled
under the terms of the Freedom of Information Act 2000.

 

Your request is receiving attention and we will provide a response within
20 working days, that is, by 10 June 2022.

 

Please contact me if you have any queries in the interim, quoting our
reference (FOI 6996) and I will be happy to help.

 

Kind regards,

Jeanette

 

Jeanette Randall
Freedom of information officer and communications support
Communications and marketing
Surrey and Sussex Healthcare NHS Trust
East Surrey Hospital, Redhill, RH1 5RH​

[1][Surrey and Sussex Healthcare NHS Trust request email]
[2]www.surreyandsussex.nhs.uk

 

Please note: I work remotely on Mondays and Fridays and Wednesday is my
non-working day

 

One Team l Compassion l Dignity and Respect l Safety and Quality

[3]cid:image004.png@01D71C18.3931D940

Follow us on social media: [4]Twitter ¦ [5]Facebook ¦ [6]LinkedIn ¦
[7]YouTube

 

 

 

 

 

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FOI (SURREY AND SUSSEX HEALTHCARE NHS TRUST), Surrey and Sussex Healthcare NHS Trust

2 Attachments

Dear Amanda,

Please see attached our response to your Freedom of Information request.

 

Kind regards,

Jeanette

 

 

Jeanette Randall
Freedom of information officer and communications support
Communications and marketing
Surrey and Sussex Healthcare NHS Trust
East Surrey Hospital, Redhill, RH1 5RH​

[1][Surrey and Sussex Healthcare NHS Trust request email]
[2]www.surreyandsussex.nhs.uk

 

Please note: I work remotely on Mondays and Fridays and Wednesday is my
non-working day

 

One Team l Compassion l Dignity and Respect l Safety and Quality

[3]cid:image004.png@01D71C18.3931D940

Follow us on social media: [4]Twitter ¦ [5]Facebook ¦ [6]LinkedIn ¦
[7]YouTube

 

 

 

 

 

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