Digital Communications with Patients.

Response to this request is long overdue. By law, under all circumstances, Surrey and Borders Partnership NHS Foundation Trust should have responded by now (details). You can complain by requesting an internal review.

Dear Surrey and Borders Partnership NHS Foundation Trust,

Do you use any applications or tools to communicate with your patients digitally?

I am interested in all aspects of patient communication, but particularly:

- Pre- and post-operative communication

- eConsent

- Outpatients

- Emergency Care

- Patient engagement at home

- Patient satisfaction

Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.

Also, do you have performance targets for monitoring patient satisfaction?

If so, please advise of the individual(s) (name and/or job title) with responsibility for monitoring or reporting on these targets.

Yours faithfully,

Amanda Kelly

IGTeam, Surrey and Borders Partnership NHS Foundation Trust

Due to the unprecedented challenges to Surrey and Borders Partnership NHS
Foundation Trust during the Coronavirus (COVID-19) pandemic, you may
experience a delay in the acknowledgment and/or response to requests
received under the Data Protection Act, 2018 and Freedom of Information
Act, 2000. We apologies for any inconvenience experienced during this
period

IGTeam, Surrey and Borders Partnership NHS Foundation Trust

Your email has been received by the team and we will respond to you as
soon as possible.

 

Regards.

 

IG Team

FOI, Surrey and Borders Partnership NHS Foundation Trust

6 Attachments

Dear Amanda Kelly

Thank you for your request for information received on 11 May 2022 a copy
of which is below – Our Ref 11319.

We are processing your request and will write to you again shortly when we
are in a position to respond.

Due to the unprecedented challenges to Surrey and Borders Partnership NHS
Foundation Trust during the Coronavirus (COVID-19) pandemic, you may
experience a delay in the acknowledgment and/or response to requests
received under the Data Protection Act, 2018 and Freedom of Information
Act, 2000. We apologise for any inconvenience experienced during this
period.

Yours sincerely

Information Governance Team
01372 216059

 ​
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