Digital Communications with Patients.

Angela Johnson made this Freedom of Information request to South Central Ambulance Service NHS Foundation Trust

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear South Central Ambulance Service NHS Foundation Trust,

Do you use any applications or tools to communicate with your patients digitally?

I am interested in all aspects of patient communication, but particularly:

- Pre- and post-operative communication

- eConsent

- Outpatients

- Emergency Care

- Patient engagement at home

- Patient satisfaction

Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.

Also, do you have performance targets for monitoring patient satisfaction?

If so, please advise of the individual(s) (name and/or job title) with responsibility for monitoring or reporting on these targets.

Yours faithfully,

Angela Johnson

FOI, South Central Ambulance Service NHS Foundation Trust

This is an automatic reply.

 

Thank you for your email, please note the FOI allows us 20 working days to
answer your request.

 

We would prefer you do not send excel spreadsheets with your FOI request,
due to the risk of computer viruses.

 

Please note do not accept any form of pre-formatted documents for
completion and that we require requests to include your requirements in
full within the body of the original message.

 

 

Information Governance Team

[1]South Central Ambulance NHS Foundation Trust
Disclaimer:

Any resident of Berkshire, Buckinghamshire, Hampshire and Oxfordshire, who
is aged 14 or above, can apply to become a member of our trust. To find
out more, have your views heard and get involved in shaping the future of
your local ambulance service, contact our Foundation Trust Office at:
[email address] or call: 01869 365000 (during office hours Mon-Fri
9am-5pm). Join us, because it’s your ambulance service! Disclaimer: The
information contained in this message, or any of its attachments, is
privileged and confidential, and is intended exclusively for the
addressee. The views expressed may not be official policy of the South
Central Ambulance Service NHS Foundation Trust, but the personal views of
the originator. If you are not the addressee, any use of this
communication is not authorised. If you have received this message in
error, please advise the sender immediately and delete. All emails
received and sent by this trust are subject to the Freedom of Information
Act 2000 and therefore may be disclosed Go green, Keep it on screen -
think before you print.

[2]South Central Ambulance NHS Foundation Trust

References

Visible links
2. http://www.scas.nhs.uk/

FOI, South Central Ambulance Service NHS Foundation Trust

Good afternoon Angela,

 

Please accept our apologies for the delay in responding to your FOI
request. Please find information below.

 

- Pre- and post-operative communication

SCAS do not undertake this activity.

 

- eConsent

Consent to assessment and treatment is recorded on our electronic patient
record system.

 

- Outpatients

SCAS do not provide outpatients services.

 

- Emergency Care

Consent to assessment and treatment is recorded on our electronic patient
record system.

 

- Patient engagement at home

SCAS provide face to face patient activities through our 999 and patient
transport service.  Within the 999 service, when referring patients to
non-ED pathways of care, there is opportunity for the clinician to email
the patient information about the pathway of care, including a patient
satisfaction survey.

 

- Patient satisfaction

 

Please advise of the individual(s) (name and/or job title) with
responsibility for developing digital communications with patients.

 

Also, do you have performance targets for monitoring patient satisfaction?

 

We have a Patient Experience Team and their email address is
[1][email address].

 

I hope this information meets your requirements but if you are unhappy
with the way your request for information has been handled, you can
request a review by writing to:  Will Hancock, Chief Executive, South
Central Ambulance Service NHS Trust, Units 7 & 8 Talisman Business Centre,
Talisman Road, Bicester, Oxon, OX26 6HR.

 

If you remain dissatisfied with the handling of your request or complaint,
you have a right to appeal to the Information Commissioner at:  The
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF.  Telephone 0303 123 1113  Website 
[2]https://ico.org.uk/make-a-complaint/offi...

 

Kind Regards

 

Information Governance Officer

Unit 6 Talisman Business Park,
Talisman Road, Bicester OX26 6HR

[3][South Central Ambulance Service NHS Foundation Trust request email]

 

show quoted sections