Digital Communications with Patients.
Dear Oxleas NHS Foundation Trust,
Do you use any applications or tools to communicate with your patients digitally?
I am interested in all aspects of patient communication, but particularly:
- Pre- and post-operative communication
- eConsent
- Outpatients
- Emergency Care
- Patient engagement at home
- Patient satisfaction
Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.
Also, do you have performance targets for monitoring patient satisfaction?
If so, please advise of the individual(s) (name and/or job title) with responsibility for monitoring or reporting on these targets.
Yours faithfully,
Claire Johnson
Dear Claire,
FREEDOM OF INFORMATION ACT 2000 - SECTION 8 REQUEST
I am writing regarding your request for information dated 10/05/2022. In
order to identify if we hold the information you have requested, we will
need to seek some further clarification from you.
Please note that Oxleas NHS Foundation Trust do not run acute hospitals or
provide surgical, emergency or other acute health services. Oxleas are a
community NHS Trust and mental health service provider (for more
information please visit our website).
I would be grateful if you could please clarify if your request was
directed at acute / hospital NHS Trusts, or if you would still like Oxleas
to respond to your request (as much as is applicable).
Please provide me with a response by 01/06/2022. Once we have received the
further clarification needed, we will be able to process your request
further. However, please note that in the meantime your request will be
placed on hold.
Kind regards,
Paul Bransgrove
Information Governance Officer
E: [1][Oxleas NHS Foundation Trust request email]
Oxleas NHS Foundation Trust | Bracken House | Bracton Lane | Leyton Cross
Road | Dartford | Kent | DA2 7AF
══════════════════════════════════════════════════════════════════════════
From: Claire Johnson <[FOI #860578 email]>
Sent: 10 May 2022 10:40
To: FOI (OXLEAS NHS FOUNDATION TRUST) <[email address]>
Subject: Freedom of Information request - Digital Communications with
Patients.
This message originated from outside of NHSmail. Please do not click links
or open attachments unless you recognise the sender and know the content
is safe.
Dear Oxleas NHS Foundation Trust,
Do you use any applications or tools to communicate with your patients
digitally?
I am interested in all aspects of patient communication, but particularly:
- Pre- and post-operative communication
- eConsent
- Outpatients
- Emergency Care
- Patient engagement at home
- Patient satisfaction
Please advise of the individual(s) (name and/or job title) with
responsibility for developing digital communications with patients.
Also, do you have performance targets for monitoring patient satisfaction?
If so, please advise of the individual(s) (name and/or job title) with
responsibility for monitoring or reporting on these targets.
Yours faithfully,
Claire Johnson
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Dear FOI (OXLEAS NHS FOUNDATION TRUST),
Hi,
Yes we would still be interested in how you engage with patients and communication with patients.
Yours sincerely,
Claire Johnson
Dear Claire,
FREEDOM OF INFORMATION ACT 2000 - SECTION 8 REQUEST
Thank you for your email dated 17/05/2022. Your request is being managed
under the terms of the Freedom of Information Act 2000.
We aim to provide you with a response within 20 working days as per the
statutory time limit and you should receive a response by 17/06/2022.
However, this may take longer where certain exemptions apply or depending
on the nature of your request. We will let you know in advance if we need
more time to complete your request.
We are making every effort to respond to all FOI requests within the
statutory time frame, however, please note that due to the pandemic we are
currently experiencing delays due to staff shortages / reduced capacity as
our resources are being prioritised to support our frontline medical
staff.
Should you have any queries in the meantime, please do not hesitate to
contact us at this address. Please remember to quote the reference number
above in any future communications.
For further information about the Freedom of Information Act, please visit
www.ico.org.uk
Kind regards,
Paul Bransgrove
Information Governance Office
E: [Oxleas NHS Foundation Trust request email]
Oxleas NHS Foundation Trust | Bracken House | Bracton Lane | Leyton Cross
Road | Dartford | Kent | DA2 7AF
Dear Claire,
Please find attached our response to your request under the Freedom of
Information Act 2000 referenced FOI 8142.
Kind regards,
Paul Bransgrove
Information Governance Officer
Email: [1][Oxleas NHS Foundation Trust request email]
Oxleas NHS Foundation Trust / Bracken House / Bracton Lane / Leyton Cross
Road/ Dartford, Kent / DA2 7AF
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