Digital Communications with Patients.
Dear Kent Community Health NHS Foundation Trust,
Do you use any applications or tools to communicate with your patients digitally?
I am interested in all aspects of patient communication, but particularly:
- Pre- and post-operative communication
- eConsent
- Outpatients
- Emergency Care
- Patient engagement at home
- Patient satisfaction
Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.
Also, do you have performance targets for monitoring patient satisfaction?
If so, please advise of the individual(s) (name and/or job title) with responsibility for monitoring or reporting on these targets.
Yours faithfully,
Angela Johnson
Dear Ms Johnson
Thank you for your request for information under the Freedom of
Information Act 2000. Under the Act we have 20 working days to respond to
a request, therefore we will aim to provide you with our response by 8
June 2022. However, please be advised that our resources have been
diverted to support our front-line colleagues who are working tremendously
hard to provide care for our patients, and to those in need of our
services. As you can hopefully understand, this is resulting in delays
responding to information requests. We apologise for any inconvenience
this may cause, we do remain committed to responding to your request and
will respond as soon as we are able.
Should our response to your request breach the statutory timeframe and you
remain unhappy with our response you have the right to complain to the
Information Commissioners Office. The Information Commissioner’s offices
will be closed for the foreseeable future, and are therefore unable to
receive correspondence via post but can be contacted at
[1]https://ico.org.uk/global/contact-us/
Should you need to contact us in the meantime, please quote reference
number 2022.033.
Kind regards
Freedom of Information Team
Kent Community Health NHS Foundation Trust
The Oast, Hermitage Court
Hermitage Lane, Maidstone
Kent, ME16 9NT
01622 211900
In accordance with GDPR Art. 6(1)(c) processing of your data by Kent
Community Health NHS Foundation Trust is necessary for compliance with its
legal obligation under the Freedom of Information Act 2000 to respond to
you. Please refer to the “access to information” section available on our
website: [2]https://www.kentcht.nhs.uk/about-us/acce...
Dear Ms Johnson
With regard to your request for information via the Freedom of Information
Act 2000, please find attached our response.
Kind regards
FOI Team
Kent Community Health NHS Foundation Trust
The Oast, Hermitage Court
Hermitage Lane, Maidstone
Kent, ME16 9NT
01622 211900
In accordance with GDPR Art. 6(1)(c) processing of your data by Kent
Community Health NHS Foundation Trust is necessary for compliance with its
legal obligation under the Freedom of Information Act 2000 to respond to
you. Please refer to the “access to information” section available on our
website: [1]https://www.kentcht.nhs.uk/about-us/acce...
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