Dear Bob

Thank-you for your email received on 23rd March 2022 requesting
information which has been processed under the Freedom of Information Act.
Your request has been considered in accordance with the requirements of
this Act. I can confirm that the Trust is holding records that are
relevant to your enquiry.

Request Response
  We currently use a variety of technologies
in different areas.
Do you use any applications or
tools to communicate with your  
patients digitally?
 
 
 
I am interested in all aspects
of patient communication, but  
particularly:
Text reminders for pre assessment
  appointments

- Pre- and post-operative  
communication
We have an digital econsent solution which
  can send  a link to the patient to
review/complete remotely.
- eConsent
 
 
Text reminders – but upgrading platform to
- Outpatients do more

- Patient engagement at home No

- Patient satisfaction We did try using texting but had to turn it
off for internal reasons. The Trust is
  currently looking at a solution to do this
specific element.
Please advise of
 
 
 
- the individual(s) (name
and/or job title) with There isn’t a specific person identified.
responsibility for developing
digital communications with Laura Davies - [1][email address]
patients.
Deputy Lead for Patient and Carer
  Experience

- the suppliers presently  
providing such software
solutions and contract values Text reminders – currently Netcall but
moving to DRDoctor – Netcall provide a
  number of services on a rolling annual
contract
- the contract award date and
renewal date for such services eConsent – Wellbeing Software – 3 year
contract expires End august 2023
 
 

I trust that this information provides you with a suitable response to
your enquiry. If not and you feel that your request has not been
satisfactorily answered, then the Trust has an internal review procedure
for dealing with complaints received under the Freedom of Information Act
2000 whereby your case is presented to the Chairman for an independent
review/decision.  Alternatively, you do have the right to complain to the
Information Commissioners Office after any internal review procedure has
been exhausted. The Information Commissioners Office is an independent
body that enforces the Freedom of Information Act, the General Data
Protection Regulation and the Environmental Information regulations. The
address of the Information Commissioner is Information Commissioners
Office, Wycliffe House, Water Lane, Wilmslow,  Cheshire  SK9 5AF

If I can be of any further assistance, please do not hesitate to contact
me again.

Julie Clark

FOI Co-ordinator

Information Governance

Health Informatics Service (E5)

Apley House

Royal United Hospitals Bath NHS Foundation Trust
Combe Park, Bath, BA1 3NG

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