Digital communication with patients
Dear Oxford University Hospitals NHS Foundation Trust,
Do you use any applications or tools to communicate with your patients digitally?
I am interested in all aspects of patient communication, but particularly:
- Pre- and post-operative communication
- eConsent
- Outpatients
- Patient engagement at home
- Patient satisfaction
Please advise of
- the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.
- the suppliers presently providing such software solutions and contract values
- the contract award date and renewal date for such services
Yours faithfully,
Bob Giles
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John Radcliffe Hospital
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Headington
Oxford
OX3 9DU
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3. http://www.ouh.nhs.uk/privacy/
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For information about how the Trust processes personal data, or if you
want to make a request for personal data (including medical records),
please refer to our privacy notice - [4]http://www.ouh.nhs.uk/privacy/.
Kind regards
Freedom of Information Team
Oxford University Hospitals NHS Foundation Trust
John Radcliffe Hospital
Headley Way
Headington
Oxford
OX3 9DU
References
Visible links
1. https://oxford.disclosure-log.co.uk/
2. https://ico.org.uk/make-a-complaint/offi...
3. https://www.ouh.nhs.uk/about/foi/what-we...
4. http://www.ouh.nhs.uk/privacy/
Dear Bob Giles
The Oxford University Hospitals NHS Foundation Trust is writing to respond
to your request, F23-8821, sent 23/03/2023.
Please see below the Trust’s response below.
Do you use any applications or tools to communicate with your patients
digitally? Netcall, DrDoctor.
I am interested in all aspects of patient communication, but particularly:
- Pre- and post-operative communication None digitally
- eConsent Concentric Nov 22 – Nov 23 - £50k p/a
- Outpatients – DrDoctor for digital Outpatient Appointment Letters
14/12/21 – 15/12/25 £500k p/a
- Patient engagement at home - Attend Anywhere for Virtual Clinics –
01/04/22 – 31/03/25 - £150K p/a
- Patient satisfaction – Healthcare communications for FFT 01/04/22 -
31/03/23 £90k p/a
Please advise of
1. the individual(s) (name and/or job title) with responsibility for
developing digital communications with patients. Withheld under section
40(2)
2. the suppliers presently providing such software solutions and contract
values for the above mentioned Provided above
3. the contract award date and renewal date for such services – Provided
above
For further information about Freedom of Information / Environmental
Information requests, you can visit the ICO’s website –.
Provision of this information does not constitute permission for its
commercial re-use in terms of the Re-Use of Public Sector Information
Regulations 2015. You are free to use the information for your own use,
including for non-commercial research purposes. The information may also
be used for the purposes of news reporting. However, any other type of
re-use will require permission from the Oxford University Hospitals NHS
Foundation Trust.
Kind regards,
Freedom of Information Team
Oxford University Hospitals NHS Foundation Trust
John Radcliffe Hospital
Headley Way
Headington
Oxford
OX3 9DU
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Hospitals NHS Foundation Trust, please visit -
[1]https://www.ouh.nhs.uk/privacy/.
References
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1. https://www.ouh.nhs.uk/privacy/
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