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Digital communication with patients

Bob Giles made this Freedom of Information request to North East Ambulance Service NHS Foundation Trust as part of a batch sent to 123 authorities This request has been closed to new correspondence. Contact us if you think it should be reopened.

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Bob Giles
Delivered

Dear North East Ambulance Service NHS Foundation Trust,

Do you use any applications or tools to communicate with your patients digitally?

I am interested in all aspects of patient communication, but particularly:

- Pre- and post-operative communication

- eConsent

- Outpatients

- Patient engagement at home

- Patient satisfaction

Please advise of

- the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.

- the suppliers presently providing such software solutions and contract values

- the contract award date and renewal date for such services

Yours faithfully,

Bob Giles

Link to this Report
Public Relations, North East Ambulance Service NHS Foundation Trust

Thank you for contacting North East Ambulance Service’s communications
team.

 

This email inbox is monitored Monday-Friday 8.30am-5pm. If you are
contacting us outside of these hours, someone will respond to you on the
next working day. Journalists with a media inquiry outside office hours,
including Bank Holidays, should ring the on-call press officer.

The North East Ambulance Service NHS Foundation Trust accepts no
responsibility or liability for the contents of this email or any changes
made after the original email. Any views or opinions presented are solely
those of the sender and do not necessarily represent those of the North
East Ambulance Service NHS Foundation Trust unless otherwise specifically
stated. If you are not the intended recipient (or responsible for
delivery) of this email and its attachments, please notify the sender and
delete the email and any copies made. The confidentiality of this email
cannot be guaranteed unless the contents are exempt from the FOI Act 2000.

Link to this Report
Karen Greenacre, North East Ambulance Service NHS Foundation Trust

1 Attachment

Please find attached acknowledgement letter to your Freedom of Information
request.

 

 

 

Karen Greenacre
FOI Governance Officer | Chief Executive’s Directorate

 

Usual working days: Tuesday, Wednesday, Friday
North East Ambulance Service NHS Foundation Trust
Bernicia House | Goldcrest Way | Newburn Riverside Business Park
Newcastle Upon Tyne | NE15 8NY | 0191 430 2000
Unmatched quality of care every time we touch lives
[1]www.neas.nhs.uk | [2]Twitter: @NEAmbulance | [3]Facebook:
North-East-Ambulance-Service

 

 

The North East Ambulance Service NHS Foundation Trust accepts no
responsibility or liability for the contents of this email or any changes
made after the original email. Any views or opinions presented are solely
those of the sender and do not necessarily represent those of the North
East Ambulance Service NHS Foundation Trust unless otherwise specifically
stated. If you are not the intended recipient (or responsible for
delivery) of this email and its attachments, please notify the sender and
delete the email and any copies made. The confidentiality of this email
cannot be guaranteed unless the contents are exempt from the FOI Act 2000.

References

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1. https://eur03.safelinks.protection.outlo...
2. https://eur03.safelinks.protection.outlo...
3. https://eur03.safelinks.protection.outlo...

Link to this Report
Karen Greenacre, North East Ambulance Service NHS Foundation Trust

1 Attachment

Please find attached response letter to your Freedom of Information
request.

 

 

 

Karen Greenacre
FOI Governance Officer | Chief Executive’s Directorate

 

Usual working days: Tuesday, Wednesday, Friday
North East Ambulance Service NHS Foundation Trust
Bernicia House | Goldcrest Way | Newburn Riverside Business Park
Newcastle Upon Tyne | NE15 8NY | 0191 430 2000
Unmatched quality of care every time we touch lives
[1]www.neas.nhs.uk | [2]Twitter: @NEAmbulance | [3]Facebook:
North-East-Ambulance-Service

 

 

The North East Ambulance Service NHS Foundation Trust accepts no
responsibility or liability for the contents of this email or any changes
made after the original email. Any views or opinions presented are solely
those of the sender and do not necessarily represent those of the North
East Ambulance Service NHS Foundation Trust unless otherwise specifically
stated. If you are not the intended recipient (or responsible for
delivery) of this email and its attachments, please notify the sender and
delete the email and any copies made. The confidentiality of this email
cannot be guaranteed unless the contents are exempt from the FOI Act 2000.

References

Visible links
1. https://eur03.safelinks.protection.outlo...
2. https://eur03.safelinks.protection.outlo...
3. https://eur03.safelinks.protection.outlo...

Link to this Report
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