Digital communication with patients
Dear Kent Community Health NHS Foundation Trust,
Do you use any applications or tools to communicate with your patients digitally?
I am interested in all aspects of patient communication, but particularly:
- Pre- and post-operative communication
- eConsent
- Outpatients
- Patient engagement at home
- Patient satisfaction
Please advise of
- the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.
- the suppliers presently providing such software solutions and contract values
- the contract award date and renewal date for such services
Yours faithfully,
Bob Giles
Dear Mr Giles
Thank you for your request for information under the Freedom of Information Act 2000. Under the Act we have 20 working days to respond to a request, therefore we will aim to provide you with our response by 22 April 2023. However, please be advised that our resources have been diverted to support our front-line colleagues who are working tremendously hard to provide care for our patients, and to those in need of our services. As you can hopefully understand, this is resulting in delays responding to information requests. We apologise for any inconvenience this may cause, we do remain committed to responding to your request and will respond as soon as we are able.
Should our response to your request breach the statutory timeframe and you remain unhappy with our response you have the right to complain to the Information Commissioners Office. The Information Commissioner’s offices will be closed for the foreseeable future, and are therefore unable to receive correspondence via post but can be contacted at https://ico.org.uk/global/contact-us/
Should you need to contact us in the meantime, please quote reference number 2023.397.
Kind regards
Freedom of Information Team
Kent Community Health NHS Foundation Trust
The Oast, Hermitage Court
Hermitage Lane, Maidstone
Kent, ME16 9NT
01622 211900
In accordance with GDPR Art. 6(1)(c) processing of your data by Kent Community Health NHS Foundation Trust is necessary for compliance with its legal obligation under the Freedom of Information Act 2000 to respond to you. Please refer to the “access to information” section available on our website: https://www.kentcht.nhs.uk/about-us/acce...
Dear Mr Giles
Further to my email sent to you yesterday afternoon, I have realised that I miss-calculated the response deadline for your request. The correct 20th working day date is 24 April 2023.
Please accept my apologies for the confusion.
Should you need to contact us in the meantime, please quote reference number 2023.397.
Kind regards
Freedom of Information Team
Kent Community Health NHS Foundation Trust
The Oast, Hermitage Court
Hermitage Lane, Maidstone
Kent, ME16 9NT
01622 211900
In accordance with GDPR Art. 6(1)(c) processing of your data by Kent Community Health NHS Foundation Trust is necessary for compliance with its legal obligation under the Freedom of Information Act 2000 to respond to you. Please refer to the “access to information” section available on our website: https://www.kentcht.nhs.uk/about-us/acce...
Dear Mr Giles
With regard to your request for information via the Freedom of Information
Act 2000, please find attached our response.
Kind regards
FOI Team
Kent Community Health NHS Foundation Trust
The Oast, Hermitage Court
Hermitage Lane, Maidstone
Kent, ME16 9NT
01622 211900
In accordance with GDPR Art. 6(1)(c) processing of your data by Kent
Community Health NHS Foundation Trust is necessary for compliance with its
legal obligation under the Freedom of Information Act 2000 to respond to
you. Please refer to the “access to information” section available on our
website: [1]https://www.kentcht.nhs.uk/about-us/acce...
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