Did the Avon & Somerset Constabulary disclose SAP problems in their NAO/HMIC submission for the July 2013 "Public Sector Partnering" report?

Dave Orr made this Freedom of Information request to Her Majesty's Inspectorate of Constabulary and Fire & Rescue Services

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Her Majesty’s Inspectorate of Constabulary,

An adverse audit report on the South West One SAP-based Workforce Management (due for implementation in 2009) was produced in Nov'2012:

http://www.aspola.org.uk/cache/PDF/Docum...

"South West One was unable to create a two way interface, therefore DMS has never been informed by information from SAP. Instead the Constabulary has been forced to maintain HR data in NSPIS, the Force’s previous HR system, to feed into DMS to correctly populate rosters resulting in double keying of information, duplicating work and doubling the time it takes to enter or amend personnel records; this also increases the likelihood of error;

Through this process the Constabulary has been advised that a number of issues it experiences with time recording in SAP, including challenges with the layout of the time recording module, could be fixed with the application of SAP Enhancement Pack 4. This has been applied to the background elements of SAP but has not been applied to the user accessed elements of the system. SAP Enhancement Pack 6 has now been released, but the Constabulary has not yet seen the improvements offered by Enhancement Pack 4."

The Avon & Somerset PCC's Office has last week confirmed that the SAP-based Workforce Management issues remain unresolved by IBM/South West One.

Q1. Did the Avon & Somerset Constabulary disclose to the NAO/HMIC the on-going & long overdue problems with SAP from IBM/SW1 when the July 2013 report on "Public Sector Partnerships" report (link below) was compiled?

http://www.nao.org.uk/wp-content/uploads...

Q2. How did the NAO/HMIC audit and assure the self-assessment reports by the Avon & Somerset Constabulary for SAP-based process efficiency and procurement savings claims?

Q3. To avoid misleading other Constabularies, who may be encouraged by the NAO/HMIC report (link above) to join the IBM partnership South West One, will the NAO/HMIC consider updating the report (link above) to accurately reflect the problems with SAP in Avon & Somerset Constabulary?

Yours faithfully,

Dave Orr

Dear Mr Orr

Thank you for your e-mail of 11 September 2013.

Your request is being dealt with under the Freedom of Information Act 2000. We aim to respond to you as soon as possible and within twenty working days of its receipt on 9 October 2103.

Sent on behalf of

Ruth Allman
Private Secretary to HMCIC
HM Inspectorate of Constabulary
6th Floor, Globe House
89 Eccleston Square, London, SW1V 1PN

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Dear HMICFoI,

This FOI is now overdue.

Yours sincerely,

Dave Orr

Dear Mr Orr

Thank you for e-mail of 11 October.

I am sorry that we have been unable to provide you with a reply within 20 working days of receipt of your request under the Freedom of Information Act. I would like to reassure you that we are dealing with your request and will reply to you very shortly.

Sent on behalf of

Katherine Riley
HM Inspectorate of Constabulary
6th Floor, Globe House
89 Eccleston Square, London, SW1V 1PN

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1 Attachment

Dear Mr Orr

Please find attached a response to your request of 11 September 2013 under the Freedom of Information Act.

Sent on behalf of

Katherine Riley
HM Inspectorate of Constabulary
6th Floor, Globe House
89 Eccleston Square, London, SW1V 1PN

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Dear HMICFoI,

From: Dave Orr
Sent: Thursday, October 24, 2013 12:10 PM
To: [email address]
Cc: redacted
Subject: HMIC IT report on Avon & Somerset Police: For attn. of Katherine Riley re FOI ref 2013 38 KVR

Dear Ms Riley,

I was unhappy with aspects of your reply to an FOI enquiry on Avon & Somerset Police engaging in misleading self-reporting regarding the controversial joint venture South West One and the SAP IT system they implemented in 2009:

https://www.whatdotheyknow.com/request/d...

This relevant and specific article by a leading IT journalist covers the issues of principle and public interest I was trying to make:

http://ukcampaign4change.com/2013/10/24/...

Would you please bring this to the attention of your senior managers and relevant auditors.

Before I bring this unsatisfactory matter to the attention of the Home Affairs Select Committee, I would be obliged if you could acknowledge receipt of this FOI follow-up and let me know when I might expect an informed response (as the FOI reply did not address all of the issues raised).

Yours sincerely,

David Orr.

Cc Avon & Somerset Police & Crime Commissioner, Somerset CC and Taunton Deane BC Avon & Somerset Police & Crime panel members.

Dear Mr Orr

 

Thank you for your email of 24 October 2013. I am writing to confirm that
the article which you refer to was shared with the HMIC team who worked on
the guidance.

 

If you are dissatisfied with this response you may request an independent
internal review of our handling of your request by submitting a complaint
within two months to the address below, quoting reference FOI-2013-38. If
you ask for an internal review, it would be helpful if you could say why
you are dissatisfied with the response.

 

Chief Operating Officer

HMIC

6th Floor, Globe House

89 Eccleston Square

London

SW1V 1PN

E-mail: [1][HMIC request email]

 

As part of any internal review of HMIC’s handling of your information
request will be reassessed by staff who were not involved in providing you
with this response. If you remain dissatisfied after this internal review,
you would have a right of complaint to the Information Commissioner as
established by section 50 of the Freedom of Information Act.

 

Yours sincerely,

 

 

On behalf of Katherine Riley

Her Majesty’s Inspectorate of Constabulary

 

 

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Dear Her Majesty’s Inspectorate of Constabulary,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Her Majesty’s Inspectorate of Constabulary's handling of my FOI request 'Did the Avon & Somerset Constabulary disclose SAP problems in their NAO/HMIC submission for the July 2013 "Public Sector Partnering" report?'.

Dear HMICFoI,

From: Dave Orr
Sent: Thursday, October 24, 2013 12:10 PM
To: [email address]
Cc: redacted
Subject: HMIC IT report on Avon & Somerset Police: For attn. of Katherine Riley re FOI ref 2013 38 KVR

Dear Ms Riley,

I was unhappy with aspects of your reply to an FOI enquiry on Avon & Somerset Police engaging in misleading self-reporting regarding the controversial joint venture South West One and the SAP IT system they implemented in 2009:

This relevant and specific article by a leading IT journalist covers the issues of principle and public interest I was trying to make:

http://ukcampaign4change.com/2013/10/24/...

Before I bring this unsatisfactory matter to the attention of the Home Affairs Select Committee, I would be obliged if you could conduct an internal review as the FOI reply did not address all of the issues raised.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/d...

Yours faithfully,

Dave Orr

Dear Mr Orr

 

I am writing to acknowledge receipt of your email of 28 October 2013 in
which you request an internal review of our response to your Freedom of
Information request (2013-38) of 11 September 2013.

 

It would be helpful if you could say why you are dissatisfied with the
response. We will then aim to send you a full response by 23 December
2013, which is forty working days from the date of your email.

 

Yours Sincerely

 

 

 

Sent on behalf of

 

HMIC FOI Team

Her Majesty’s Inspectorate of Constabulary

 

 

 

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Dear HMICFoI,

The issues are raised in the article Tony Collins wrote and the link was included.

Yours sincerely,

Dave Orr

2 Attachments

Dear Mr Orr,

Please see attached letter.

Many thanks

On behalf of the FOI Team
Her Majesty’s Inspectorate of Constabulary

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