Andrew Greenhalgh

Dear Chorley Borough Council,

We are continuing to consult with Local Authorities across the UK in readiness for the next development stage of the popular BeMyCareBroker.com site - which delivers bespoke care solutions to service users, businesses and local & health authorities across the UK.

We'd be grateful if the lead of each department listed below could share their views on the changes to Social Care and how they are impacting on your Adult Social Services, Commissioning, Procurement and Finance departments.

Please find our questions below.

Yours faithfully,
Andrew Greenhalgh

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

1. What is your role within the Adult Social Services, Procurement, Commissioning or Finance department?

2. How has the introduction of Individual Care Budgets (Personalisation) affected you/your role?

3. What were your initial thoughts about the changes to our Social Care system?

4. Have those opinions been altered or reinforced since that time and if so, how?

5. Describe how you now see your role in supporting the wider care community in your region.

6. What tools or facilities do you feel are crucial to have access to, to achieve this?

7. Should local authorities be less or more involved in assisting Service Users in finding and acquiring the care and support they need, how so and why?

8. Should local authorities be less or more involved in supporting carers, how so and why?

9. What information would you like to have regular access to, to fulfil your role or responsibilities and in what format(s)?

10. How could an online solution (Website) to Personalisation best serve you in your role?

11. How could an online solution to Personalisation best serve your local authority?

12. How could an off-line solution (EG. Telephone help line, drop-in centre etc.) to Personalisation best serve you in your role?

13. How could an off-line solution to Personalisation best serve your local authority?

14. What perceptions do you have about “Care Brokerage” and companies providing this service?

15. Is/has your local authority been involved in a Personalisation pilot scheme, and if so which solution did you/are you piloting?

16. When did/does the pilot begin/finish?

17. Is/was this a free pilot scheme and if not, how much did you pay?

18. Are you using or considering using a third party to implement a solution to self-directed support?
a. Yes (Go to question 19)
b. No (Go to question 22)

19. Which third party solution are you using?

20. What do you like and dislike about this solution?

21. Have you entered into an annual contract with this supplier?

22. What systems and processes have you introduced/adapted to deliver self-directed support?

23. What further changes, if any, are required to complete your transition to self-directed support?

24. If savings were to be made across any number of Social Services teams/departments within your local authority, which teams/departments would take priority?

25. In your opinion, who should pay to provide online support services to service users?
a. The Service User (Independently)
b. The Service User (Out of their approved individual care budget)
c. Local Authorities, and if so which department(s)?
d. Care providers (As commission on product sales / placement fees)
e. Other (please specify)

26. In your opinion, who should pay to provide care and support services to carers?
a. The Service User (Independently)
b. The Service User (Out of their approved individual care budget)
c. Local Authorities, and if so which department(s)?
d. Care providers (As commission on product sales / placement fees)
e. Other (please specify)

27. What, in your opinion, would be the perfect outcome to the Personalisation agenda?

28. Please list your top 3 priorities when considering your ideal solution to Individual Care Budgets
1.
2.
3.

29. What is your level of budget responsibility (Circle all that apply)?
a. I source and/or recommend suitable products services
b. I make purchases within a set budget
c. I set/agree the budget
d. I sign off the budget

30. Could you please tell us what percentage of Service Users in your district are self-funding, broken down by care type (MH, LD, PD, Older People)

foi, Chorley Borough Council

1 Attachment

Dear Sir / Madam,

Thank you for your request under the Freedom of Information Act 2000.
Please quote the above reference number in all future correspondence.

Please find attached acknowledgement.

Yours faithfully

Paul Sudworth
Information Manager
Chorley Council
DD: 01257 515294

Chorley Council - rated "excellent" - aiming higher

Beacon Council 2009-10 Better Outcomes for People & Places
The Beacon of Beacons

This e-mail and any attached files are confidential and may also be
legally privileged. They are intended solely for the intended addressee.
If they have come to you in error you must not use, copy or communicate
them to anyone. Please advise the sender and permanently delete the e-mail
and attachments.

Please note that while Chorley Council has policies in place requiring its
staff to use e-mail in an appropriate manner, any views expressed in this
message are those of the individual sender and may not necessarily reflect
the views of Chorley Council.

Chorley Council may monitor e-mails sent or received.

foi, Chorley Borough Council

Dear Mr Greenhalgh,

I am writing in response to your request for information under the terms
of the Freedom of Information Act 2000, Ref No FOI/11/160.

Chorley Council, as a district council, are not responsible for the
provision of Adult Social Services within Chorley. This role is performed
by Lancashire County Council, and any requests for the information you
require should be dealt with by them. May I recommend that you send your
request for information to Lancashire County Council.

General information about Lancashire County Council Social Services can be
found at
[1]http://www3.lancashire.gov.uk/corporate/....

Lancashire County Council's FOI team can be contacted at

Access to Information Team
Lancashire County Council
P O Box 78
County Hall
Preston
Lancashire
PR1 8XJ

or via [2][email address]. For more information,
please visit their webpage at
[3]http://www.lancashire.gov.uk/corporate/f...

I hope the information provided here answers your enquiry. If however,
you are unhappy with the outcome, or the way in which Chorley Council has
handled your request, you may wish to make an appeal. This can be done in
writing to the Information Manager, Chorley Council, Civic Offices, Union
Street, Chorley, PR7 1AL, or by e-mail to: [4][email address] clearly
stating your reasons for dissatisfaction. Please quote the above
reference number in all correspondence.

If your appeal is either not upheld or you remain dissatisfied with our
decision, you can appeal to the Information Commissioner at: Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF, or by e-mail to [5][email address].

Please note that the information provided by Chorley Borough Council is
intended for your personal use. If it is your intention to re-use the
information for commercial gain, you will need to apply to the Council for
a licence to re-use it, under the Re-Use of Public Sector Information
Regulations 2005.

Yours sincerely

Paul Sudworth
Information Manager
Chorley Council
DD: 01257 515294

Chorley Council - rated "excellent" - aiming higher

Beacon Council 2009-10 Better Outcomes for People & Places
The Beacon of Beacons

This e-mail and any attached files are confidential and may also be
legally privileged. They are intended solely for the intended addressee.
If they have come to you in error you must not use, copy or communicate
them to anyone. Please advise the sender and permanently delete the e-mail
and attachments.

Please note that while Chorley Council has policies in place requiring its
staff to use e-mail in an appropriate manner, any views expressed in this
message are those of the individual sender and may not necessarily reflect
the views of Chorley Council.

Chorley Council may monitor e-mails sent or received.

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