Details of Hardship/Exceptional payments.

brent made this Freedom of Information request to Post Office Limited Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Response to this request is long overdue. By law, under all circumstances, Post Office Limited should have responded by now (details). You can complain by requesting an internal review.

brent
Delivered

Dear Post Office Limited,

As a currently serving Postmaster I’ve searched the external & internal sites I have access to & cannot find any mention of the “Hardship/Exceptional” payments referenced by Nick Read at the recent Select Committee evidence.
Please can you supply all documentation relating to the Hardship/Exceptional Payments system? I.e. application forms, instructions, who can apply, where it is available, what are the criteria, how Postmasters access this information.

Also could you, for the end of financial years ending 2013 to 2023:
Provide the number of new Hardship/Exceptional Payments started during the year?
How many ongoing exceptional payments for “temporary branches”?
How many ongoing monthly exceptional payments for non-temporary branches?

Yours faithfully,

brent jay

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information.rights@postoffice.co.uk, Post Office Limited

Our ref: FOI2024/00401

Dear Brent Jay,

Thank you for your request for information which was received on 11th
March. Your request is being considered under the terms of the Freedom of
Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 11th
April.

Please remember to quote the reference number above in any future
communications.

Regards,

Data Protection and Information Rights Team

100 Wood Street,

London,

EC2V 7ER

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brent
Delivered

Dear [email address],

Hi, please can I have an update on this request?

Yours sincerely,

brent

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information.rights, Post Office Limited

Dear Brent Jay,

Please accept our sincere apologies for the delay in responding to your request.

We can assure you that we are working to get your response to you and will do so as soon as possible. We have received a large number of requests and we are doing everything we can to respond to each request accurately and in a timely manner.

Thank you for your understanding.

Kind regards
Information Rights Team

Data Protection and Information Rights Team
100 Wood Street
London
EC2V 7ER

[Post Office request email]

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