Dear NHS Dorset Integrated Care Board,

Would you please supply the relevant information regarding the action the NHS in Dorset has taken regarding the breach of data protection and confidence confirmed by the AvMA as shown and Healthwatch England

From: Enquiries (HWE) <[email address]>
Sent: Monday, January 6, 2020 1:58:27 PM
To: shrek crow <[email address]>
Subject: RE: breach of confidentiality at DORSET HEALTHWATCH

Good afternoon Mr Crow

Thank you for getting back in touch.

Healthwatch England is not responsible for taking on escalated complaints made about local Healthwatch services, such as Healthwatch Dorset. It is instead the responsibility of the local authority to take them on, as long as you have attempted to formally complain to the local Healthwatch service in the first instance.

We have contacted Bournemouth, Christchurch and Poole council (BCP) regarding this matter. BCP have given us a contact email address to pass onto you so that you can raise the issue directly with them - [email address].

Kind regards

Mark
Enquiries Team
Healthwatch England

Zeina Cook

[email address]

To You [email address]

Cc [email address] mozzywaser...

Friday, 21 January 2022, 17:15

Dear Wayne,

Thank you for sending over the additional information and documents. A senior medico-legal adviser has since reviewed these, and has the following suggestions, beyond what you have already tried.
There appears to have been a breach of confidentiality issue with your local Healthwatch, please see further information here from the Citizen’s Advice Bureau regarding breach of confidence issues –

Yours faithfully,

Wayne Crow

Dear NHS Dorset, FOI Requests (NHS Dorset),

I am still waiting for your response to my freedom of information request
As I am to the previous freedom of information request made to the former NHS England chief executive, as referenced by the parliamentary standards commissioner shown below

I am aware that NHS Southwest also could not explain was NHS Dorset failed to respond or acknowledge the request and the subsequent response from NHS England resolutions stating that PALS would explain it conduct

Sincerely W Crow

12:29:53 PM

To: shrek crow

<[email address]>

Subject: RE: Restricted: RE: Epson iPrint PCS Ref 365

Restricted: Parliamentary Commissioner for Standards

Dear Mr Crow

Thank you for your further emails of 30 May. In addition to the documents listed below, you have now sent me Mr Tomlinson's automated email receipt message and a copy of a complaint to the NHS, dated 22 October 2019, about various issues.

Yours sincerely,

Wayne Crow

Dear NHS Dorset, FOI Requests (NHS Dorset),

The response I have received only serves to repeat the information provided in the request

The actions Dorset ICB have recommended have been completed previously as documented with the Parliamentary health ombudsman
The request made included details of how Healthwatch England contacted BCP council regarding the confirmed breaches
Supporting evidence and documentation were also passed to shore medical on registration as documented with the CQC inspector and discussed in detail with shore medical s complaints and business managers (J81004) who are aware of the on going issues which ongoing , included the defferment of medical treatment which includes surgery
Please also note the text below from NHS England
Please note this letter was received after PALS denied the existence of a letter provided the the parliamentary health ombudsman August 1st 2019

26 April 2022

By email only to:

mozzywasere @live.co.uk

Mr WA Crow 23 Sydling Close Poole Dorsel BH17 8SY

NHS Resolution

Flock 10 South Colonnade Canary Whart Landon E14 4PU

Tet 1003 128 2000

Email: nner.appeals innanes

Dear Mr Crow

RE: Email and correspondence of 15 April 2022

I refer to your email and enclosures of 15 April 2022 addressed to Primary Care Appeals at NHS Resolution

I am sorry to hear of the problems you have encountered in trying to accessing medical services. Unfortunately Primary Care Appeals are unable to assist you. You should contact the Patient Advice and Liaison Service.

Find Patient advice and liaison services (PALS) services-NHS (www.nhs.uk)

I appreciate that this the outcome that you were expecting.

Yours sincerely

Jill Jackson Case Manager, Primary Care Appeals

As such I request a review, please note shore medical have been provided with additional information which includes a response from PALS stating there knowledge of the PHSO, LGO involvement

Yours sincerely,

Wayne Crow

Dear NHS Dorset, FOI Requests (NHS Dorset),

I will happily publish the previous request and forward a copy via the royal mail due to the images contained
However may I point out that the CCG were provided with extra copies as was Michael Tomlinson MP, so please contact him as he states in his letter which the PHSO has held since August 1st 2019 he is aware of the issues with the NHS, social services and police
The fact that the NHS chief executive officer acknowledged the receipt of the freedom of information request which included proof of delivery of freedom of information requests made to the police and social services but yet failed to uphold the legal and moral responsibilities of the public service act does not inspire confidence
Nor does the conduct and response I have recently been forced to endure

As such please verify the address you wish a copy of the outstanding freedom of information request to be sent, as I will happily send it recorded delivery and subsequently publish the proof of postage and delivery
As NHS Dorset have proven multiple times they cannot be trusted

Yours sincerely,

Wayne Crow

Dear NHS Dorset, FOI Requests (NHS Dorset),

Thank for your response and excuses, however please note a further request was made last year after the refusal of insulin
At which time the IBC was requested for the audio recording of my telephone contact with the IBC to be sent to the CQC and EASS
Please contact social services for verification of this
Note I have received a apology from 111 for the refusal of insulin, however the NHS has not explained why 111 did not have access to records of my essential medication hence the pharmacist having to inform 111 of medication and dosage
Hence the ongoing case numbers below
Insulin: Dorset PCC reference number - 2023-24-034 .. Shore medical (Parkstone towers) CQC ref: CAS-166016-K4K1C9 .....Department of health ref: DE-1481240
Note how the CQC have also been advised of public health Dorset response to the continued abuse of human rights and medical ethics

Yours sincerely,

Wayne Crow

Dear NHS Dorset, FOI Requests (NHS Dorset),

Further to your email please note the letter from NHS resolutions was regarding the letter from PALS which was included in documents provided to the parliamentary health ombudsman acknowledging the declaration document
And the subsequent claim this letter did not exist
Not the multiple freedom of information requests which the NHS England chief executive acknowledged
And the freedom of information request which was acknowledged was provided to the local MP who was aware of the local government ombudsman case which had gone unanswered, a copy of the LGO case document has been supplied to the PCC and social services and I am still waiting on there responses
However as the authorities in Dorset have no interest in the public interest only political interests I do not expect them to respond honestly but rather evade there obligations

The following is the contents of the declaration document
Which the NHS have previously acknowledged

Mr w a Crow
23 Sydling Close
Poole
Dorset bh17 8sy
NHS number: 412.599.3378

Ref: Parliamentary Health Onwardsman C2078289
Ref: Parliamentary local government Onwardsman 170045505

To whom it may concern
With deepest regret is must ask the medical personnel present to sign the following declaration.
I believe this action necessary due to the failure of the NHS trust and CCG in Dorset to uphold the standards, policy and procedures of the NHS set nationally including the Patients Charter
I am also aware that No action has been taken following the formal complaint regarding the actions of Miners-Wallis reported in September 2018 at my last diabetes review and the statements of the GP Aizpitarte , and the lack of a appropriate response is a direct contravention of the General Medical Council standards regarding, Professional and Ethical conduct within the medical profession
These failures I believe clearly demonstrate “ A Complete Betrayal of the principals of the Medical Profession and the NHS “ and show contempt by senior health service personnel for the hard work of frontline staff and the patients
Declaration
I .................................................. will uphold the National standards of the NHS and the general medical council with regard the treatment of the patient Mr Wayne Crow, and the treatment recommended is for his medical needs and not for the benefit or at the request of 3rd or 4th parties
I will also maintain confidentiality and act in a professional and ethical manor towards the patient at all times
Sincerely

W A Crow,

Yours sincerely,

Wayne Crow

Dear NHS Dorset, FOI Requests (NHS Dorset),

Can you please comply with your legal responsibility to answer the freedom of information request
I have provided the IBC with additional documents regarding this request
However I have had No response

Yours sincerely,

Wayne Crow

Dear NHS Dorset, FOI Requests (NHS Dorset),

I am still waiting for the information requested this will include the audio of the telephone calls as requested previously to be sent to EASS and Ofsted
Please also note the information provided to NHS England casework as per case reference numbers shown below

Re: NHS England Case Reference 2402-2075355 - KW. NHSE:0834849 : Insulin ????: Dorset PCC reference number - 2023-24-034 .. Shore medical (Parkstone towers) CQC ref: CAS-166016-K4K1C9 .....Department of health ref: DE-1481240 [Incident: 240228-000110]

Please also note how shore medical have been provided with details of the MPs knowledge
And the letter from NHS Southwest which also references the failure of NHS chief executive to ensure NHS Dorset fulfilled it's legal responsibility

Yours sincerely,

Wayne Crow

Dear NHS Dorset, FOI Requests (NHS Dorset),

With regards information you will be able to reference
On the 20th June 2023 I received a letter from the Dorset diabetic eye screening programme (DESP)
Regarding the cancellation of my appointment due this process there was email communication which included resending the original defferment request, following the confirmed breech of data protection at HealthWatch Dorset which allowed the NHS to produce a fraudulent responce to a formal complaint
The text below comes from the deferment document, as provided to the Dorset PCC and CQC, along with BCP council and councillors

(Note the knowledge of the PCC)

DEFERRED NHS APPOINTMENT
NHS deferred
Get Outlook for Android
From: shrek crow [email address]
Sent: Tuesday, 15 June 2021, 06:35
To: [email address]
Subject: Defer appointment 22 june
Nhs number 412 599 3378
Dear sirs,
Unfortunately due to the continued failure of the authorities in Dorset to fulfill there obligations and deliver services to expected standard, I believe it is necessary to defer my scheduled diabetes eye appointment
I hope the information contained below further demonstrates my reasons
Plz find
Screenshot of email communications, which took place during the time period the phso state the NHS took no action and NHS claim don’t exist
Email from NHS southwest stating my request not to be harresed by Cranford heath group practice
Email from IPCC stating Dorset police are to fulfill there obligations and investigate the crime report made after receiving the Phso findings in December 2020
Please note this decision to defer has not been taken on a *whim* as I believe the betrayal of frontline personal who have earnt my trust and respect is important

Good afternoon Mr Crow,
Following our conversation on the telephone this afternoon. I have noted that you are having difficulty with access to your email and using your tablets. Please could you acknowledge that you have received this email?
Also if you could please return the consent form as requested.
If there are further issues you wish to raise that have arisen since September 2018 – please include these in your reply. I will then open a new reference for you and endeavour to gain a response to your concerns.
Kind regards
Susie
Susie D’Amico
Complaints Manager
NHS England and NHS Improvement -South West Region
Sanger House | Unit 5220 Valiant Court | Gloucester Business Park | Brockworth | Gloucester | GL3 4FE

Dear Wayne Crow,
Thank you for contacting the Independent Office for Police Conduct (IOPC).
Further to our phone call today, I have contacted the Professional Standards Department (PSD) of Dorset Police and requested that they contact you directly via email as soon as possible to inform you of an update on your complaint. Although we have requested that they fulfil their obligation to keep you updated, please note that the IOPC does not have any involvement in a police investigation into a complaint. This means that the IOPC cannot intervene in the progress of an investigation or instruct the police in any way.
Please contact them directly if you do not receive a response in a timely manner, using the details given below.
Dorset Police
Professional Standards
Winfrith
Dorchester
Dorset
DT2 8DZ
Tel: 01202 222222

<[email address]. uk>
Sent: Tuesday, June 29, 2021 11:11:20 AM
To: shrek crow
<[email address]>
Subject: Re: Mr Sidwick Dorset police and crime commissioner Fwd: DDESP - Cancellation of Appointment
Hello, thank you for your email. I am not clear on what you are asking, we used to deal with NHS complaints, but this is now run by The Advocacy People who are separate to us, https://www.theadvocacypeople. org.uk/nhs-complaints-advocacy,

Yours sincerely,

Wayne Crow

Dear NHS Dorset, FOI Requests (NHS Dorset),

Thank you for the update and file however the security on my device will not allow the file to be opened
As such will you please publish your response and associated information

Yours sincerely,

Wayne Crow

Dear NHS Dorset, FOI Requests (NHS Dorset),

Thank you for your letter please find contained in the emails below the relevant case numbers requested
Emails from NHS national contact centre
NHS Southwest
Dorset CCG

National Customer Contact Centre

0300 311 2233

06 December 2019

Dear Mr Crow

Complaint Reference: C-340222 (Prev 323811)

I write in reference to your correspondence addressed to Simon Steven’s, Chief Executive, NHS England on 22 October 2019 and further correspondence by email of the 03 December 2019.

Unfortunately, due the high volumes of correspondence he receives daily, Simon Stevens is unable to respond personally.

Within your letter you state that NHS England, Dorset CCG and St Anne’s Hospital Bournemouth have failed to respond to previous complaints.

The Chief Executive is not directly responsible for the arrangements made within individual NHS organisations. In relation to the concerns you have raised regarding St Anne’s Hospital and Dorset CCG, you will need to direct your concerns to the Hospital Trust, Clinical Commissioning Group (CCG). The contact details are provided below:

Poole Hospital

Tel; 01202 448499

Email; [email address]

Dorset CCG

Tel; 01305 368900

Email; [email address]

In response to your comment regarding the failure of NHS England to respond to your complaint, this response was sent to you on 08 November 2019 along with a copy of the provider response. I have enclosed a further copy for your information. If you have any further comments regarding this response, please do not hesitate to contact the complaints team directly (using the number or email above) in order for us to address these for you.

I have requested an update regarding the Subject Access Request that was submitted in January 2019.

Yours sincerely,

Susie D’Amico

Complaints Manager

NHS England South West Regional Office

Please note NHS England have also confirmed there receipt of a similar request in which the freedom of information request made to Mr Stevens is confirmed by the Parliamentary standards office, (shore medical were also provided with copies)

Yours sincerely,

Wayne Crow

Dear NHS Dorset, FOI Requests (NHS Dorset),

Thank you for your response however I am now more confused as the letter shown below and a PALs response state they have no record of the complaint
Please note the referenced visit in the attached email refers to my delivery of the PHSO finding in which they refer to the aledged fraudulent responce from the NHS and how the NHS failed to respond to the formal complaint made
Please note how the receipt for the documents delivered was forwarded to the CQC

Dear Mr Crow

I am emailing following your visit to Sentinel House on Friday 15th January 2021 and the emails that we received from you during the course of last week.
Firstly, I am sorry that your complaints about NHS and social care services continue to cause you distress and I do hope that you are able to resolve your concerns and restore your trust and faith in the NHS.
I need to explain to you that Sentinel House is not currently open to members of the public because of the COVID-19 (Coronavirus) pandemic. Furthermore, the current government guidance is that you must stay at home in order to protect the NHS and save lives. This is the law, and the Police can take action against you if you leave home without a reasonable excuse, and issue you with a fine (Fixed Penalty Notice). If you visit Sentinel House again and manage to gain entry to the reception area, you will be asked to leave.
With regards to your complaints about health and social care services, you first contacted us in November 2018 and said you wanted to make a complaint; however, you did not respond to our request for information about your complaint. Therefore, we did not receive a complaint from you at that time regarding the contents of a consultant psychiatrist’s letter. Complaints about NHS services should be made within 12 months of an incident or of the matter coming to your attention and, for this reason, we are not able to now investigate a complaint about something that happened in 2018.

From the information you have provided to us, you have raised your concerns about the Canford Heath Group Practice with a number of NHS organisations, the Parliamentary and Health Service Ombudsman, the Local Authority, and the Police. Dorset HealthCare does not provide GP or social care services and we are therefore unable to investigate concerns about these services. We also cannot investigate alleged criminal misconduct; this is a matter for the Police. I am aware that Dave Way, Dorset HealthCare’s Data Protection Officer and Information Governance Manager, emailed you on 22nd December 2020 about this.

We will not be able to respond to further correspondence that we receive from you unless it relates to Dorset HealthCare services and falls within the usual timescales that I have outlined above.

I trust this email clarifies the situation. In the meantime, if you do not wish to contact your GP practise for clinical advice please contact the NHS 111 service on telephone 111. You can find further information on the NHS website.

Yours sincerely

Trust Headquarters
Sentinel House
4–6 Nuffield Road
Poole
Dorset
BH17 0RB

Stephen Churchill
Staff Governor
Complaints and PALS (Patient Advice and Liaison Service) Coordinator
Nursing, Therapies and Quality Directorate
Tel: 01202 277025
PALS: Freephone 0800 587 4997
Email: [email address] or [email address]
Email (Staff Governor): [email address]
Web: www.dorsethealthcare.nhs.uk

Plus the the following taken from a screenshot showing a conversation with the CCG
I will be happy to forward the full email conversation
Please also note that these emails were shown to the diabetes consultant at Poole hospital, a recorded consultation with my escort peasant,

breach of hypocratic oath ★

> Inbox

W

Wayne Crow 25/02/2019

Why doesn't Dorset CCG act in accordance with national

D

Dorset CCG, Feedback... 26/02/2019

Dear Mr Crow Thank you for your email. I am sorry to hear you have

W

Wayne Crow 26/02/2019

to Dorset

Your response has been noted and will be included in the press pack which is currently being compiled The evasiveness of your response is clear as you have not commented on any of the issues brought to your attention

Yours sincerely,

Wayne Crow

Dear NHS Dorset, FOI Requests (NHS Dorset),

Thank you for your response however you have clearly misunderstood the content of the disclosure
All the mentioned agencies have been provided with documents showing how the former CCG is aware of the corrupt and dishonest practices of the management
As such please read the email below regarding the complaint made and not the fraudulent responce which was reported to the police, however due to Dorset police failing to fulfil their obligations (quoting the IOPC) the public are at risk

Dear Mr Crow

Thank you for your email. I am sorry to hear you have concerns.

As you may be aware, it is your right under the NHS Constitution to have your complaint acknowledged and responded to. Dorset Clinical Commissioning Group (CCG) takes all complaints received seriously, however in order to investigate we need specific details of your complaint.

You have stated that Dorset CCG does not act in accordance with national standards and procedures, and has failed to fulfil its responsibilities. Please forward details of how and when this has occurred, including any evidence you may have, so that we can investigate specific circumstances.

If you would like help while making your complaint, Dorset Advocacy offers advice and support in making a complaint about the National Health Service in Dorset. This service is free of charge.

Dorset Advocacy

13 -15 Jubilee Court

Paceycombe Way

Poundbury

Dorchester

Dorset

DT1 3AE

Email: [email address]

Tel: Information Service: 0300 343 7000

Kind Regards

Belinda Todd

Customer Care Team

NHS Dorset Clinical Commissioning Group

Vespasian House, Barrack Road

Dorchester

DT1 1TG

Tel: 01305 368926

[email address]

Yours sincerely,

Wayne Crow

Dear NHS Dorset, FOI Requests (NHS Dorset),

As per your instructions I have sent the following email

Dorset ICB
Sent: 25 March 2024 06:00
To: [email address]; concerns <[email address]>
Cc: CONTACTUS, England (NHS ENGLAND & NHS IMPROVEMENT - X24) <[email address]>; CASEWORK (NHS ENGLAND - X24) <[email address]>; Equality Advisory Support Service <[email address]>; Enquiries - Healthwatch Dorset <[email address]>
Subject: Freedom of information request Insulin!!!!!!!! Re: NHS England Case Reference 2402-2075355 - KW. NHSE:0834849 Automatic reply: Insulin ????: Dorset PCC reference number - 2023-24-034 .. Shore medical (Parkstone towers) CQC ref: CAS-166016-K4K1C9 .....D...

Dear Dorset integrated board and CQC
I am writing to you regarding your statement to contact you regarding the deliberate failure to uphold the remit of the CCG, and your legal obligations
Please note I will be publishing this email on the *what do they know* website
In order to ensure transparency and those senior individuals are held accountable
I eagerly await your response and access to trustworthy medical care
Sincerely W Crow

THE FOLLOWING SHOWS THE DOCUMENT WHICH DEFINES THE CCG 's REMIT WHICH CLEARLY DEFINES THE ACCOUNTABILITY FOR DATA PROTECTION

dh_134569 ccg responsibilities.pdf
NHS
THE FUNCTIONS OF CLINICAL COMMISSIONING GROUPS
(UPDATED TO REFLECT THE FINAL HEALTH AND SOCIAL CARE ACT 2012)

AS SUCH PLEASE EXPLAIN

ICO Case Reference:
IC-193988-LOT7
Inbox

ICO Casework 15:45
to me
28 September 2022

Case Reference: IC-193988-L0T7
Dear W Crow,
Thank you for our telephone conversation earlier today.
Please accept my apologies but the case reference I provided on the phone was incorrect. Please use the above reference for your complaint regarding NHS Dorset and Southwest.

Yours sincerely,

Wayne Crow