Desupport notice for Frameworki

john smith made this Freedom of Information request to Blackburn with Darwen Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Blackburn with Darwen Borough Council,

I note, from previous FOI responses, that the Council does not plan to purchase Mosaic from Corelogic as a replacement to its Frameworki system for social care.

Q1 :Has the Council received a de-support notice from Corelogic for Frameworki v4?
Q2 : If so - when will the Council be required to move to Mosaic,and at what cost? Please list licence cost, annual support cost and services cost
Q3 : When does the current solution's contract expire?
Q4 : Please provide copies of any strategy documents which outline the Council's plans with regard to the continuation of Frameworki

Yours faithfully,

J Smith

Accesstoinformation, Blackburn with Darwen Borough Council

Dear John,

Thank you for your request for information regarding Mosaic Corelogic (reference number 31310). Your request was received on the 31/07/2014 and I am dealing with it under the terms of the Freedom of Information Act 2000 and/or Environmental Information Regulations 2004.

In some circumstances a fee may be payable and if that is the case, I will let you know. A fees notice will be issued to you, and you will be required to pay before we will proceed to deal with your request.

If you have any queries about this request, please contact Information Governance on 01254 585651. Alternatively, our email address is [Blackburn with Darwen Borough Council request email].

Please remember to quote the reference number above in any future communications.

Kind Regards,

Gareth Pugh

Information Governance Team
Information Technology, Management and Governance
G Floor,
Tower Block,
Blackburn Town Hall,
Blackburn,
BB1 7DY

Tel: 01254 58 5852

show quoted sections

Accesstoinformation, Blackburn with Darwen Borough Council

1 Attachment

Dear John,

Thank you for your request for information regarding Mosaic Corelogic (reference number 31310); please see our response below. If you have any queries regarding your request for information then please don't hesitate to contact me.#

Q1 :Has the Council received a de-support notice from Corelogic for Frameworki v4?

The Council does not currently use Frameworki v4

Q2 : If so - when will the Council be required to move to Mosaic,and at what cost? Please list licence cost, annual support cost and services cost

n/a

Q3 : When does the current solution's contract expire?

The Council is currently in the process of moving from Northgate Swift to Mosaic following a tender process.

Q4 : Please provide copies of any strategy documents which outline the Council's plans with regard to the continuation of Frameworki

n/a

If you are unhappy with the service you have received in relation to your request for information and wish to make a complaint or request a review of our decision, you should write to: Information Governance Manager, Information Governance, Blackburn with Darwen Borough Council, G Floor, Town Hall, Blackburn, Lancashire, BB1 7DY or email [Blackburn with Darwen Borough Council request email].

If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Council. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Please find attached our 'have your say' feedback policy.

Kind regards,

Jonathan Pickup
DP FOI Officer

Information Technology, Management and Governance
G Floor,
Tower Block,
Blackburn Town Hall,
Blackburn,
BB1 7DY

Tel: 01254 58 5852

show quoted sections