Design Standards

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Dear Transport for London,

Nearly all of the Design Standards on your website are between 5-7 years old with the exception of those for Emirates and Santander! There are no standards for TfL Rail, and East Thames Buses are still there even though I believe that is no longer a TfL operation?

Can you please clarify the policy for updating and displaying such information?

Can you confirm if all the displayed standards are the latest editions?

Can you explain why, when the transition was made from the old website to the new, the file titles (of the pdf files) were changed to omit the edition number of the standard, thus causing users to have to open the file each time in order to check if its been updated!

Can you confirm when TfL Rail standards will be displayed?

Yours faithfully,

Tim Dunning

FOI, Transport for London

Dear Mr Dunning,

TfL Ref: 0930-1516

Thank you for your email received by us on 19 August 2015. I am sorry for the delay in acknowledging your correspondence.

I can advise that your enquiry will be responded to directly by our Customer Services, rather than being treated under the Freedom of Information Act as this is for the purposes of recorded information.

In the meantime, thank you for your patience.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

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Transport for London

 

Ref: 1016783018

07 September 2015

Dear Mr Dunning

Thank you for your email about our design standards.

I’m sorry for the delay in response.

 

I'm looking into this matter for you, but it’s taking a little longer than
expected. I'll be able to give you a full response as soon as I receive an
update from the appropriate department.

 

I’m sorry for the delay in providing you a response and thank you for your
patience.

 

If you would like to contact us about this issue in the meantime, you can
call us on 0343 222 1234, quoting the reference number above.

 

Kind regards

Maria La Tegola

Customer Service Adviser
Transport for London Customer Services

If you wish to reply directly to this email, please click on the reply
button on your toolbar. Please do not alter or delete the subject line as
this will result in your email not being delivered.

We aim to reply to all emails within ten working days.

If you wish to contact us with a new or unrelated query or look at our
Frequently Asked Questions, please [1]click here

 

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Transport for London

 

Ref: 1016783018

01 October 2015

Dear Mr Dunning

Thank you for your email about the design standards on our website.

I’m sorry for the delay in response.

 

We are looking into this matter for you, but it’s taking a little longer
than expected. I will be able to give you a full response as soon as I
receive an update from the appropriate department.

 

I’m sorry for the delay in providing you a response and thank you for your
patience.

 

If you would like to contact us about this issue in the meantime, you can
call us on 0343 222 1234, quoting the reference number above.

 

Kind regards

 

Maria La Tegola

Customer Service Adviser
Transport for London Customer Services

If you wish to reply directly to this email, please click on the reply
button on your toolbar. Please do not alter or delete the subject line as
this will result in your email not being delivered.

We aim to reply to all emails within ten working days.

If you wish to contact us with a new or unrelated query or look at our
Frequently Asked Questions, please [1]click here

 

If you would like to follow TfL on Twitter, or to join our Facebook page,
please      [2]click here

 

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Transport for London

 

Ref: 1016783018

26 October 2015

Dear Mr Dunning

Thank you for your email of 19 August about Design Standards information
on our website. I'm sorry for the delay in replying.

I've been in communication with our Graphics Design Manager who's
confirmed that our design standards are due to be updated over the next
year. This will be done once a budget for it has been approved.

 

Thank you for taking the time to contact us. Please contact me again if
you need any further assistance, or if you would prefer to talk to us
about this matter, please call us on 0343 222 1234.

Kind regards

Maria La Tegola

Customer Service Adviser
Transport for London Customer Services

If you wish to reply directly to this email, please click on the reply
button on your toolbar. Please do not alter or delete the subject line as
this will result in your email not being delivered.

We aim to reply to all emails within ten working days.

If you wish to contact us with a new or unrelated query or look at our
Frequently Asked Questions, please [1]click here

 

If you would like to follow TfL on Twitter, or to join our Facebook page,
please      [2]click here

 

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