Delayed/Late Buses

The request was refused by Cardiff City Transport Services Limited.

Dear Cardiff City Transport Services Limited,

I would like to submit a request for information under the Freedom of Information Act (2000).I would be grateful if you could furnish me with the following information:

On average, by how many hours are Cardiff Bus delayed or have arrived late at designated pick up points (bus stops) on a daily basis?

This request refers to the Cardiff area as a whole.

Thank you for your consideration of this request. I would be grateful if you could respond with an acknowledgement that you have received it.

Yours faithfully,

Gemma Parry

Talk to Us, Cardiff City Transport Services Limited

Thank you for your recent e-mail.

 

We appreciate the time you have taken to send us your feedback or enquiry.

 

Your message will be passed to one of our representatives and we will aim
to respond to you within 5 working days.

 

Please do not reply to this e-mail as it is an automated response.

 

If you wish to contact us direct  then ring us on +44 (0) 029 2066 6444 or
call in to our centres based at:

 

·         Leckwith Depot and Offices, Sloper Road, Cardiff, CF11 8TB

·         The Old Library, The Hayes, Cardiff

·         Cardiff Central Library on the corner of The Hayes and Mill
Street, Cardiff

 

Once again many thanks for your feedback/enquiry.

 

The Customer Service Team

Cardiff bus

 

Dear Talk to Us,

I have not yet received a response for the above request regarding Cardiff Bus

As required by law, the authority should have responded by March 18th. Could someone please get back to me about this as soon as possible.

Yours sincerely,

Gemma Parry

Talk to Us, Cardiff City Transport Services Limited

Thank you for your recent e-mail.

 

We appreciate the time you have taken to send us your feedback or enquiry.

 

Your message will be passed to one of our representatives and we will aim
to respond to you within 5 working days.

 

Please do not reply to this e-mail as it is an automated response.

 

If you wish to contact us direct  then ring us on +44 (0) 029 2066 6444 or
call in to our centres based at:

 

·         Leckwith Depot and Offices, Sloper Road, Cardiff, CF11 8TB

·         The Old Library, The Hayes, Cardiff

·         Cardiff Central Library on the corner of The Hayes and Mill
Street, Cardiff

 

Once again many thanks for your feedback/enquiry.

 

The Customer Service Team

Cardiff bus

 

Angela Marsh, Cardiff City Transport Services Limited

Dear Ms Parry

Thank you for your recent request for information received under the
Freedom of Information Act.

Unfortunately, on this occasion we cannot assist you with the information
you seek due to the enormity of the task and the level of time, costs and
resources needed to provide it.  To assist you with this decision I can
confirm that each weekday we operate some 3500 journeys. If each journey
on average served 30 bus stops then we would have to examine over 100,000
records to determine the length of delay for each bus stop for each
journey.

If you are dissatisfied with this response for any reason you do have a 
right to request an internal review. Internal review requests should be 
submitted within two months of the date of receipt of the response to
your  original letter and should be addressed to:

 Mr D James

 Associate Finance Director

 Cardiff Bus

 Sloper Road

 Leckwith

 Cardiff  CF11 8TB

An internal panel will then review the request, and you will be advised
of  the outcome.  If, having requested an internal review by 
Cardiff City Transport Services Limited, you are still not satisfied with 
our response you also have a right of appeal to the Information 
Commissioner at:

 Information Commissioner's Office

 Information Commissioner's Office

 Wycliffe House

 Water Lane

 Wilmslow

 Cheshire, SK9 5AF

 0303 123 1113

[1]www.ico.gov.uk

 Angela Marsh

 PA to the Directors

 Tel: 02920 787730

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