Delayed transfers of care (DTOC)

The request was successful.

Dear Royal Brompton and Harefield NHS Foundation Trust,

Could the authority state how they use agencies and/or software to expedite the discharge of DTOC patients?
How much did they spend with agencies to arrange placements with care homes or home care for DTOC patients in each of the last three financial years?
Do they use Capacity Tracker or any other software of services to identify care homes or home care packages? Please state which software or services are used.

Yours faithfully,

J Allen

FOI, Royal Brompton and Harefield NHS Foundation Trust

Dear J Allen

Further to your request, made under the Freedom of Information Act, 2000. The Trust has received your request and will respond within 20 working days. Your request has been allocated the reference number FOI5665 . If you have any queries in relation to your request, please quote this reference number.

Yours sincerely,

FOI Department
Royal Brompton and Harefield NHS Foundation Trust

If you are unhappy in any respect, with the way in which your request has been handled, you can request an internal review by writing, by email or letter, to The Trust Secretary, Royal Brompton & Harefield NHS Foundation Trust, Royal Brompton Hospital, Britten Wing, Sydney Street, London SW3 6NP: [email address] Tel: 020 7352 8121.

If you are dissatisfied with our response, you can apply to the Information Commissioner, who will consider whether the Trust has complied with its obligations under the Act, and can require the Trust to remedy any problems. You can find out more about how to do this, and about the Act in general, on the Information Commissioner’s website at:www.informationcommissioner.gov.uk. Complaints to the Information Commissioner should be sent to: FOI/EIR Complaints Resolution, Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

It is important to the Trust that you are satisfied with the way in which your request was handled. There is an applicant satisfaction survey on our website and we would be grateful if you could spend a short time to comment on your request.
http://www.rbht.nhs.uk/about/freedom-of-...

-----Original Message-----
From: J Allen [mailto:[FOI #597226 email]]
Sent: 14 August 2019 20:56
To: FOI <[email address]>
Subject: Freedom of Information request - Delayed transfers of care (DTOC)

Dear Royal Brompton and Harefield NHS Foundation Trust,

Could the authority state how they use agencies and/or software to expedite the discharge of DTOC patients?
How much did they spend with agencies to arrange placements with care homes or home care for DTOC patients in each of the last three financial years?
Do they use Capacity Tracker or any other software of services to identify care homes or home care packages? Please state which software or services are used.

Yours faithfully,

J Allen

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #597226 email]

Is [Royal Brompton and Harefield NHS Foundation Trust request email] the wrong address for Freedom of Information requests to Royal Brompton and Harefield NHS Foundation Trust? If so, please contact us using this form:
https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the latest advice from the ICO:
https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

DISCLAIMER:
The information contained in this email may be subject to public disclosure under the NHS Code of Openness or the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure, the confidentiality of this email, and your reply cannot be guaranteed.
The information and material in this email is intended for the use of the intended addressee or the person responsible for delivering it to the intended addressee. It may contain privileged or confidential information and/or copyright material.
If you receive this email by mistake please advise the sender immediately by using the reply facility in your email software or notify Royal Brompton & Harefield NHS Foundation Trust Help Desk on +44(0) 20 7351 8696
Communication is not sent through a secure server; Royal Brompton & Harefield NHS Foundation Trust cannot accept responsibility for the accuracy of outgoing electronic mail. Any views or opinions expressed are solely those of the author and do not represent the view of Royal Brompton & Harefield NHS Foundation Trust unless specifically stated.

hide quoted sections

FOI, Royal Brompton and Harefield NHS Foundation Trust

1 Attachment

Dear J Allen

The Trust has now reviewed your request and can provide the following information (attached).

Your request has been allocated the reference number FOI5665. If you have any queries in relation to your request, please quote this reference number.

Yours sincerely,

FOI Department
Royal Brompton and Harefield NHS Foundation Trust

If you are unhappy in any respect, with the way in which your request has been handled, you can request an internal review by writing, by email or letter, to The Trust Secretary, Royal Brompton & Harefield NHS Foundation Trust, Royal Brompton Hospital, Britten Wing, Sydney Street, London SW3 6NP: [email address] Tel: 020 7352 8121.

If you are dissatisfied with our response, you can apply to the Information Commissioner, who will consider whether the Trust has complied with its obligations under the Act, and can require the Trust to remedy any problems. You can find out more about how to do this, and about the Act in general, on the Information Commissioner’s website at:www.informationcommissioner.gov.uk. Complaints to the Information Commissioner should be sent to: FOI/EIR Complaints Resolution, Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

It is important to the Trust that you are satisfied with the way in which your request was handled. There is an applicant satisfaction survey on our website and we would be grateful if you could spend a short time to comment on your request.
http://www.rbht.nhs.uk/about/freedom-of-...

-----Original Message-----
From: J Allen [mailto:[FOI #597226 email]]
Sent: 14 August 2019 20:56
To: FOI <[email address]>
Subject: Freedom of Information request - Delayed transfers of care (DTOC)

Dear Royal Brompton and Harefield NHS Foundation Trust,

Could the authority state how they use agencies and/or software to expedite the discharge of DTOC patients?
How much did they spend with agencies to arrange placements with care homes or home care for DTOC patients in each of the last three financial years?
Do they use Capacity Tracker or any other software of services to identify care homes or home care packages? Please state which software or services are used.

Yours faithfully,

J Allen

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #597226 email]

Is [Royal Brompton and Harefield NHS Foundation Trust request email] the wrong address for Freedom of Information requests to Royal Brompton and Harefield NHS Foundation Trust? If so, please contact us using this form:
https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the latest advice from the ICO:
https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

DISCLAIMER:
The information contained in this email may be subject to public disclosure under the NHS Code of Openness or the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure, the confidentiality of this email, and your reply cannot be guaranteed.
The information and material in this email is intended for the use of the intended addressee or the person responsible for delivering it to the intended addressee. It may contain privileged or confidential information and/or copyright material.
If you receive this email by mistake please advise the sender immediately by using the reply facility in your email software or notify Royal Brompton & Harefield NHS Foundation Trust Help Desk on +44(0) 20 7351 8696
Communication is not sent through a secure server; Royal Brompton & Harefield NHS Foundation Trust cannot accept responsibility for the accuracy of outgoing electronic mail. Any views or opinions expressed are solely those of the author and do not represent the view of Royal Brompton & Harefield NHS Foundation Trust unless specifically stated.

hide quoted sections