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Delayed transfers of care (DTOC)

J Allen made this Freedom of Information request to Chelsea and Westminster Hospital NHS Foundation Trust

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Dear Chelsea and Westminster Hospital NHS Foundation Trust,

Could the authority state how they use agencies and/or software to expedite the discharge of DTOC patients?
How much did they spend with agencies to arrange placements with care homes or home care for DTOC patients in each of the last three financial years?
Do they use Capacity Tracker or any other software of services to identify care homes or home care packages? Please state which software or services are used.

Yours faithfully,

J Allen

FOI, Chelsea and Westminster Hospital NHS Foundation Trust

Dear Sir/Madam
Thank you for your Freedom of Information request. Please note that in September 2015 Chelsea and Westminster Hospital NHS Foundation Trust merged with West Middlesex University Hospital so our response will include information for both trusts. There is no need to send in a separate request.
This request is being handled under the Freedom of Information Act 2000. We are permitted up to 20 working days (commencing the first working day after receipt of a request) in which to either answer your request or explain why we are unable to answer it. For more information on Freedom of Information, please see our website at:
http://www.chelwest.nhs.uk/about-us/orga...
We will answer your request as quickly as we can.
If you have any questions about your request please ensure you include our ref number above and send to [email address] Regards Jeff The Information Governance team

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FOI, Chelsea and Westminster Hospital NHS Foundation Trust

FOI 2019 527

Dear Requester

Thank you for your information request received by us on 13/08/2019
This request has been handled under the Freedom of Information Act 2000.
Please note that Chelsea and Westminster Hospital NHS Foundation Trust merged with West Middlesex University Hospital in September 2015, for this reason our response covers both sites.

Your request and our response

Could the authority state how they use agencies and/or software to expedite the discharge of DTOC patients?

We work closely with all Local Authority and CCGs in order to expedite the discharge of those patients classified as DTOC. We maintain our records using a database provided by Telologic.

How much did they spend with agencies to arrange placements with care homes or home care for DTOC patients in each of the last three financial years?

Nil. This would be the responsibility of the CCG, LA or the individual - not an acute Trust

Do they use Capacity Tracker or any other software of services to identify care homes or home care packages? Please state which software or services are used.

No. Again this is the responsibility of the LA or CCG.

If you are not satisfied with how your request has been handled then please either
1. Respond to this email and we will review our answers and get back to you or
2. Write directly to:
The Chief Executive
Chelsea and Westminster Hospital NHS Foundation Trust
369 Fulham Road
London
SW10 9NH
If, after we have addressed your complaint, you remain dissatisfied with how we have responded, you are entitled to appeal to the Information Commissioner at:
The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Phone 0303 123 1113
Website: www.ico.org.uk
There is no charge for making an appeal.
Re-use of information and copyright
You are free to re-use the information contained in our response under the terms of the Open Government Licence http://www.nationalarchives.gov.uk/doc/o...
You must take into account the exemptions and any other conditions such as the non-endorsement condition below
This licence does not grant you any right to use the Information in a way that suggests any official status or that Chelsea and Westminster Hospital NHS Foundation Trust, the Information Provider and/or Licensor endorse you or your use of the Information
Further information can be found at:
http://www.opsi.gov.uk/advice/psi-regula...
Yours sincerely
The Information Governance team
Chelsea and Westminster Hospital NHS Foundation Trust
Email: [email address]

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