Delayed transfers of care (DTOC)

The request was successful.

Dear West Hertfordshire Hospitals NHS Trust,

Could the authority state how they use agencies and/or software to expedite the discharge of DTOC patients?
How much did they spend with agencies to arrange placements with care homes or home care for DTOC patients in each of the last three financial years?
Do they use Capacity Tracker or any other software of services to identify care homes or home care packages? Please state which software or services are used.

Yours faithfully,

J Allen

Freedomofinformation (WEST HERTFORDSHIRE HOSPITALS NHS TRUST), West Hertfordshire Hospitals NHS Trust

Dear Mr Allen

Thank you for your Freedom of information request received on 13 August, we aim to provide the requested information within 20 working days. Please quote the FOI 4756 in any future communication.

Kind regards

Nuru Govani
GP Liaison and Freedom Of Information Administrator
Communications Department
West Hertfordshire Hospitals NHS Trust
Email: [email address]

www.westhertshospitalstrust.nhs.uk
www.twitter.com/westhertsnhs
www.facebook.com/westhertsnhs

-----Original Message-----
From: J Allen [mailto:[FOI #597072 email]]
Sent: 13 August 2019 21:52
To: FOI requests at West Hertfordshire Hospitals NHS Trust
Subject: Freedom of Information request - Delayed transfers of care (DTOC)

Dear West Hertfordshire Hospitals NHS Trust,

Could the authority state how they use agencies and/or software to expedite the discharge of DTOC patients?
How much did they spend with agencies to arrange placements with care homes or home care for DTOC patients in each of the last three financial years?
Do they use Capacity Tracker or any other software of services to identify care homes or home care packages? Please state which software or services are used.

Yours faithfully,

J Allen

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Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

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under the NHS Code of Openness or the Freedom of Information Act 2000. Unless
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this e-mail and your reply cannot be guaranteed.
If you are not the intended recipient please accept my apologies.
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Freedomofinformation (WEST HERTFORDSHIRE HOSPITALS NHS TRUST), West Hertfordshire Hospitals NHS Trust

1 Attachment

Dear Mr Allen

Please find attached West Hertfordshire Hospitals NHS Trust’s response to your Freedom of Information request.

Kind regards

Nuru Govani
Freedom of Information and Communications Administrator
West Hertfordshire Hospitals NHS Trust
Email: [email address]

www.westhertshospitalstrust.nhs.uk
www.twitter.com/westhertsnhs
www.facebook.com/westhertsnhs

-----Original Message-----
From: J Allen [mailto:[FOI #597072 email]]
Sent: 13 August 2019 21:52
To: FOI requests at West Hertfordshire Hospitals NHS Trust
Subject: 4756Freedom of Information request - Delayed transfers of care (DTOC)

Dear West Hertfordshire Hospitals NHS Trust,

Could the authority state how they use agencies and/or software to expedite the discharge of DTOC patients?
How much did they spend with agencies to arrange placements with care homes or home care for DTOC patients in each of the last three financial years?
Do they use Capacity Tracker or any other software of services to identify care homes or home care packages? Please state which software or services are used.

Yours faithfully,

J Allen

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #597072 email]

Is [West Hertfordshire Hospitals NHS Trust request email] the wrong address for Freedom of Information requests to West Hertfordshire Hospitals NHS Trust? If so, please contact us using this form:
https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the latest advice from the ICO:
https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

*****************************************************************************
The information contained in this e-mail may be subject to public disclosure
under the NHS Code of Openness or the Freedom of Information Act 2000. Unless
the information is legally exempt from disclosure, the confidentiality of
this e-mail and your reply cannot be guaranteed.
If you are not the intended recipient please accept my apologies.
Please inform me that this message has gone astray before deleting it.
This footnote also confirms that this email message has been swept for the
presence of computer viruses.

For further information on West Hertfordshire Hospitals NHS Trust visit our
website: http://www.westhertshospitals.nhs.uk
*****************************************************************************

********************************************************************************************************************

This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.

NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.

For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail

hide quoted sections