Delayed transfers of care (DTOC)

Dear J Allen,

Thank you for your email received 13/08/209. Under the Freedom of Information Act 2000 we are required to provide a response within 20 working days following the first working day of receipt.

You can expect to receive a response on 10/09/2019 however your request will be processed as soon as possible. We will advise you if we do not hold the information or if it falls within one of the exemptions laid down in the act.

Your request has been given the reference number FOI 19-443. Please use this in all future correspondence regarding this request.

We will contact you if we require any further clarification.

Kind regards

FOI team

The Princess Alexandra Hospital NHS Trust

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Dear J Allen,

I am writing to confirm that the Princess Alexandra Hospital NHS Trust has
now completed its search for the information which you requested on
13/08/2019 and can respond as follows:

Could the authority state how they use agencies and/or software to
expedite the discharge of DTOC patients? –

We do not currently contract with any agencies to expedite discharges. 

Our information team have developed a DTOC tracker for us which we use to
monitor and track our complex patients.

How much did they spend with agencies to arrange placements with care
homes or home care for DTOC patients in each of the last three financial
years?

Nothing.

Do they use Capacity Tracker or any other software of services to identify
care homes or home care packages? Please state which software or services
are used.

Currently we do not use any software for care home or POC identification
within the trust.

If you have any queries about this response please do not hesitate to
contact us. Please remember to quote the reference number above in any
future communications.

If you are not happy with the service you have received in relation to
your request and would like to make a complaint or request a review of our
decision you should write to: The Chief Executive, The Princess Alexandra
Hospital NHS Trust, Hamstel Road, Harlow, Essex, CM20 1QX.

If you are not content with the outcome of your complaint you may request
a decision from the Information Commissioner. Generally, the ICO cannot
make a decision unless you have exhausted the complaints procedure
provided by the Princess Alexandra Hospital NHS Trust.

You can contact the ICO at: The Information Commissioners Office, Wycliffe
House, Water Lane, Wilmslow, Cheshire, Sk9 5AF.

Kind regards

FOI Team

The Princess Alexandra Hospital NHS Trust

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