Delayed transfers of care (DTOC)
Dear Royal Cornwall Hospitals NHS Trust,
Could the authority state how they use agencies and/or software to expedite the discharge of DTOC patients?
How much did they spend with agencies to arrange placements with care homes or home care for DTOC patients in each of the last three financial years?
Do they use Capacity Tracker or any other software of services to identify care homes or home care packages? Please state which software or services are used.
Yours faithfully,
J Allen
Dear J Allen
FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST Ref: 7497
Thank you for your request for information as detailed below (if I have
misunderstood any part of your request, please let me know as soon as
possible, otherwise I shall continue to retrieve the information as
outlined):
1) Could the authority state how they use agencies and/or software to
expedite the discharge of DTOC patients?
2) How much did they spend with agencies to arrange placements with
care homes or home care for DTOC patients in each of the last three
financial years?
3) Do they use Capacity Tracker or any other software of services to
identify care homes or home care packages? Please state which software or
services are used.
Your request was received on 14^th August 2019 and I am dealing with it
under the terms of the Freedom of Information Act 2000.
In some circumstances a fee may be payable and if that is the case I will
let you know. A fees notice will be issued to you, and you will be
required to pay before I will proceed to deal with your request.
You will receive the information requested within 20 working days unless
the Royal Cornwall Hospital does not hold the information or there is a
reason for it to be withheld. I will write to you in any event.
If you have any requirements regarding the format any information should
be supplied in, e.g. the language to be used, audio, large print and so
on, then please let me know.
Further information about your rights is also available from the
Information Commissioner at:
Information Commissioner's Office Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113 or 01625 54 57 45
[1]www.ico.gov.uk
In the meantime, please do not hesitate to contact me if you have any
queries or concerns (please remember to quote the reference number in any
future correspondence).
Yours sincerely
Jemma Dunstan
Information Governance Team
The RCHT are always looking to improve the service that we provide and
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Dear J Allen
FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST Ref: 7497
Your request for information has now been considered and the response is
attached.
If you have any queries or concerns then please do not hesitate to contact
me (please remember to quote the reference number above in any future
communications).
If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to the Information Governance Manager, Kedhlow Building,
Royal Cornwall Hospital, Truro, Cornwall, TR1 3LJ or
e-mail [2][Royal Cornwall Hospitals NHS Trust request email]
If you are not content with the outcome of your complaint or review, you
may apply directly to the Information Commissioner for a decision.
Generally, the ICO cannot make a decision unless you have exhausted the
complaints procedure provided by the Royal Cornwall Hospital.
The Information Commissioner can be contacted at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113 or 01625 54 57 45
[3]www.ico.gov.uk
Yours sincerely
Jemma Dunstan
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