Delay in BRP card delivery for Case ID: 023218438 (18 working days waiting)

The request was refused by Home Office.

Dear Home Office,

I applied for a switch from a Tier 4 visa to a Tier 2 (General) visa on the 16th of January, 2018 through the Tier 2 Priority Service (Case ID: 023218438). The application was approved with a decision letter dated 30th January, 2018 which was delivered to me on the 2nd of February, 2018. Since then, I have been awaiting delivery of my Biometric Residence Permit.

After waiting for 7 working days, I called DXDelivery courier service and was surprised when I was told my BRP has been returned to the Home Office on the 2nd of February, 2018. No reason was given for this. I believe delivery was not attempted because no call card was left for me at any time.

I contacted the BRP Delivery team after 10 working days of waiting by completing the online form and I got the following reply via email on the 15th of February, 2018:

'Thank you for your enquiry regarding the delivery of the Biometric Residence Permit (BRP). This has been passed to the caseworker who should contact you directly.
We advise travel arrangements should not be made until after the BRP has been received.
For further information regarding this query you should contact the caseworker directly, caseworker’s details can be found on the decision letter. If a Premium Service Centre (PSC) was attended to receive the outcome of this application, you should contact the PSC attended.
Please note we are unable to provide you with any further details of the caseworker.
Please do not reply to this email.
Thank you'

I have not been contacted by the caseworker. I attempted to contact the caseworker by calling UK Visas and Immigration contact phone number but I was directed back to the BRP Delivery team. I have waited another 6 working days during which I have sent another email to the BRP Delivery team. I was replied with the same message as above.

My reason for opting for the Tier 2 Priority Service has been defeated by this delay as I am unable to resume work as planned.

Kindly let me know what is happening as regards my BRP card. I can be contacted via: [email address].

Yours faithfully,

Foluwaso Akintola.

FOI Requests, Home Office

Foluwaso Akintola,

Please be aware that we have decided to handle your correspondence of 23 February 2018 outside the provisions of the Freedom of Information Act. This is because it does not meet the criteria for a Freedom of Information request, as it does not ask for recorded information.

Below is a link to the ICO guidance for the criteria for valid requests under the Act:

We will provide an answer to your query, but it will be answer outside of the provisions of the Act.  You should expect to receive a response in due course.

Thank you,

P. Zebedee
FOI Requests
Home Office

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